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Asurion Insurance Claims are Total Scams and AT&T/Asurion are Both Dishonest and Screw You as Badly as Possible

AT&T's customers are unaware of the 15-day return policy for the damaged device when they file a claim with Asurion. Asurion goes out of their way to make sure they don't mention this anywhere but the fine print. Then they charge you $850, keep the $250 deductible, they keep the old device, and

Questions

 • Wireless Billing

14

1

0

Charges on Canceled Account

We had an internet account with AT&T that we canceled in late January 2018 when we moved across the country. Prior to leaving I called in to cancel my account and get instructions to make sure we were doing everything we needed to do. I was told that we were canceled over the phone and that we could

Questions

 • AT&T Internet Account

194

1

0

0

Canceled business line but can't unlock phones

I joined att in June of 2019 after being with Verizon for many years. Steve, the att rep, knocked on my door and offered me a deal I couldn't resist. At this time, I had 6 kids in the home and 4 had cell phones that I paid thru cricket.  I only transferred my phone as att couldn't compete with

Questions

 • Wireless Billing

10

2

0

Payment Dispute

I canceled my Direct TV back in 2019- I have my CHASE Card on File for my AT&T internet for $52.20-I have been working from home and I took a look at my Chase Card Activity and noticed that AT&T has been helping themselves since 11/4/19-$161.47, 1/1/20-159.28, 02/01/20-156.01, 03/04/20-$160.28 and $

Questions

 • AT&T Internet Account

7

1

0

Pause the number

I have a question. I’m international student from Europe and I’m going home for 3 months, but in my country I can’t use my US number, and I really don’t want to pay 3 months and don’t use it. Can I pause my contract or do something? Thank you

Questions

 • Account & Usage

17

3

0

Cut off or suspension time frame

Unfortunately, I have had some unforeseen financial hardship this month and am 11 days past due account for my att fiber internet. I was wondering how long I have until my service is cut off and/or my account suspended and/or closed entirely. I’d just like all the possible situations I am facing at

Questions

 • AT&T Fiber Account

573

1

0

0

Collections

I need to pay my debt and have not been able to find any number that directs me to collections!!!!! It literally keeps rerouting me to different (Edited per community guidelines) literally reading the same script and wasting the heck out of my time! Why are you screwing up my credit if you don’t act

Questions

 • AT&T Fiber Account

8

0

0

Charges on Bill and no one to call!

I've tried to find out who to contact but honestly the website is sending me around in circles when I try to get to a 'contact us' page. It is extremely frustrating when you want to just email or call someone but don't know who would be best! In the end I called the billing number that I eventually

Questions

 • AT&T Internet Account

13

1

0

logging into account

I cannot get into my small business account. When i try to log in, i enter user/ password then it prompts me to choose a phone number/ email to have a code sent to. the code never comes through. i've tried this on different browsers, different days, it never works. i just need to view my bill if som

Questions

 • Online Account Access

11

2

0

Service inactive help

I just paid our prepaid bill yesterday and now it says our service is inactive and wants me to pay $51 to reactivate we have absolutely no service whatsoever

Questions

 • Wireless Account

20

1

0

payoff old account

I want to payoff an account from 2015. The collection agency number has not picked up.Account InfoTap labels for more detailsAccount number(Edited to remove personal information)Collection openedSep 29, 2015Account typeCollection Department / Agency / AttorneyBalanceLoan Amount$56$56Payment InfoOri

Questions

 • AT&T Internet Account

13

2

0

Credit for returning used phone

I upgraded my phone and returned my old one a month again but I still haven't received a credit. How long will it take?

Questions

 • Wireless Billing

12

2

0

I have cancelled the account but was charged as well for 2 months and Down payment of returned devices

My account has been cancelled 2 months ago , I have returned the non active packed devices in 1st month but I have been charged $754 for 2 months bill and activation plus down payment of devices which are already returned to at&t , called to customer care several times but not appropriate respo

Questions

 • Wireless Billing

15

4

0

att does not fix my billing issue for over one month. (more than 1500 dollars mistake)@ATTMobilityCare

I traveled overseas in Dec 2019. I had roaming data for 5 min which cost $1536. I called ATT immediately (Jan 15th) once I figured out my total billing was 1800+. The representative said she would add an international package to avoid that crazy cost. However, when I checked my billing, the internat

Questions

 • Wireless Billing

25

2

0

NO ONE in RETENTION CARES!

I've been an ATT wireless customer since 2010, with more than one line and extras. I've never been late, I've even paid early and never complained. That is until an ATT representative's choice to take it upon themselves to refund over a month's worth of service that caused a down spiral as well as a

Questions

 • Wireless Billing

511

12

0

0

Monthly Bill

I paid my monthly bill about four or five days ago and it’s still not showing on my bank account. When I go to the app it shows it’s been paid but the money hasn’t been taken from my account. This is my first payment so I’m wondering if it usually takes this long or if something is wrong?

Questions

 • Wireless Billing

10

1

0

Been waiting for # to port for ten days

I have been without phone service for ten days while AT&T "works on porting my phone number over". The instructions say to call for support but I cannot since I obviously don't have a phone with which to call. I live alone and because of COVID I am not able to borrow someone else's phone. How can I

Questions

 • Wireless Account

19

1

0

AT&T REFUSES REIMBURSEMENT $2000 taken from private checking account

I recently discovered that AT&T has removed over $2000 for my checking account without authorization or justification and they refuse to reimburse me, or provide any details on why this occurred. The moral of this story is to never provide bank account information to crooks.  The questi

Questions

 • Wireless Billing

50

14

0

Changed number and was billed twice!

I had my sister get me a phone and add me to her family plan. The phone was activated on 12/16/19. It was mailed to me and I ported my number to it on the 19th. I got charged $25 for 3 days on that number and $17 for the other phone number from the 20th through the end of the month. They claim my ph

Questions

 • Wireless Billing

16

1

0

Billing me for service not even started

After over two and a half hours on the phone with six different people AT&T is finally transferring my service. I’ve had no internet for six days so far but you’ve billed me and expect payment by July 6Th for something I don’t even have yet.

Questions

 • AT&T Internet Account

11

2

0

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