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bill does not match customer service agreement

I spoke with a customer service agent on Feb 27 and agreed on a package and price. AT&T emailed me a summary of that order and it reflected the price that we had agreed upon. I have a copy of that agreement.However, AT&T has been sending me bills which are about $60 per month higher than the agree

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44

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AT&T has frauded me!

I have been a long time customer with AT&T for cell phone and up until recently, Wi-Fi and TV! But not anymore!!! After realizing that AT&T had been billing me and my wife for 2 year's for 2 phones that we don't have and are not operational, I contacted them and asked to be refunded for almo

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217

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paperless billing and autopay

Will I get a discount on my monthly bill for setting up autopay and paperless billing? I set it up today through my online account.

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383

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VESTA AT&T Charges on my AX and need to cancel but cant find out how

I have been charged for several years and I don't know what this service is. I want to know the Prepaid Phone number to call since my Wireless call center knows nothing about this VESTA AT&T $30.00 monthly charge

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120

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ATT charged me 4 times in 2 days, how can I get the 3 extra payments refund?

I got charged $40 on May 8, then $40 on May 9, $38 on May 10 & again $40 on May 10. Only one prepaid line, same card, all VESTA PREPAID. How can I get the $120 back? Or even as a credit for future 3 months?

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74

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Billing Issue after canceling my plan

Hi everyone, my billing cycle was 15th to 15th every month. I called the customer support on March 3rd to schedule a cancellation of my plan for March 18th. They said you should call us around March 15 where you billing cycle ends and a new billing cycle starts. I said I don’t wanna be charged for t

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109

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I have fraudulent charges for AT&T PREPAID

I do not have at and t service but my account was charged 50 for at and t prepaid which I have us cwllular

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156

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Cancel Autopay At&t

Hi, I traveled back to Europe due to COVID-19 and wasn't able to cancel my auto pay prepaid option. Since I do not have the 4 digit PIN I've tried to call At&t and I'm not reaching anyone. I'm not getting someone on the line.Can you please assist me with that. Is there an E-Mail where I can write a

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61

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Why wasn't my account deactivated?

Hello, I’m form the UK and when I went to the US for a year I got a prepaid monthly plan from AT&T where I would manually pay every month when my balance wasn’t zero. However since I went home I stopped paying for my sim and broke it and threw it away, yet I have been home for 4 months now witho

Questions

569

13

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Upgraded plan to get 5g but just paid for my previous plan a few days ago

ATT, I just paid 55 plus tax a few days ago for my plan but I now needed 5g service so I upgraded to 75 plan. It says I just added 55 a few days ago so how do I simply just pay the difference to enable this new 75 plan to be recognized because now my service is down. Help please fix this issue. I ne

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95

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Billing start date

I am transferring my service from t mobile to att and I upgraded phones. I was told I have 30 days to activate the phones and sims, so does that mean that the billing cycle won't start until I activate the phones? I'm trying to wait until my billing cycle with TMobile is almost done

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37

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Data Overage Fees Waived for Passport Plan

My husband is in Guam and we have the Passport International Plan for his phone.I called AT&T and was told that any data overages he has would be waived because of what AT&T is doing to help with Covid-19, but online it only says that only domestic wireless plan overage charges would be waived. So d

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330

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Activation

How long can I wait to activate a phone once it comes in the mail? And do I have to pay the first months bill at the time of activation?

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787

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Son traveling over seas

What should I disable or enable so I don't get crazy charges from my son's iPhone 6 while he's overseas?

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517

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Dec 2017 BOGO offer

Added a line during DEc 2017 and enrolled for the BOGO offer. Got an Iphone 8. Unfortunately my friend has to leave to India and I continued to pay for the last two years. Since the contract was over I spoke with the customer care and then disconnected the third line as I was not using. AT&T was cre

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72

4

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Moving to UVerse to AT&T TV

Hello, I would like to know what happens to my Uverse if I want to switch to AT&T TV.Looking for some details about disconnect, what to do with the old equipment, what will happen with their DVR content, what will happen with any sports subscriptions, etc.

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204

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I want unauthorized charges refunded

I have hhad an unauthorized charge for many months of 59 and some change on my card. I have called several times only to be passed from person to person then, eventually, have the line disconnected. For some reason the charges stopped for a couple of months but now they are back. I would like my hun

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117

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Billed after cancellation

I cancelled my service on 2/8 My cycle resets on the 8th.Why did I have to pay for a month of service that I am not getting?

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419

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family plan temporary cancellation

I have a four people family plan. Due to the outbreak of coronavirus, we have all left the States for now. We are thinking of cancelling it for the next three months. ATT website access is not allowed here, and customer service were not able to gey my call the last few days.

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61

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Verifying my account with a credit card that I no longer have

I have been trying to pay my bill online and after I confirm how much, it says that I have changed my 4 digit pin recently so I have to verify my account. It's showing my old card but I need the ccv # and since I haven't had the card for a while I can't get past it to put my new card info in. How do

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139

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