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AT&T will bill you even if you cancel the installation

I had asked AT&T to come and install internet at my apartment back in August 2014. When the installer came to inspect the telephone system in the building, he said he would have to drill a hole in my window in order to get a wire through from the basement and into my unit. I did not want them to do

Questions

 • AT&T Internet Account

278

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ATT DIGITAL LIFE NEVER WORKED AND NOW THEY WANT ME TO PAY FOR EARLY TERMINATION

I signed up for ATT Digital Life because it was suggested to me by the ATT sales associate.    From day one the service was horrible.   The install was horrible the installer drilled holes in my wall and put the keypad in the middle of the hallway instead of by the back door.    He said that was the

Questions

 • Billing & Payments

364

1

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frustrated about bill

I joined AT&T last week. I previously had T-Mobile, but switched because I could get better service for the same price. Or so I was told. The lady at the AT&T store near my house told me my total bill would be under $150 a month. Just got our first bill for just under $200. I went immediately onto t

Questions

 • Wireless Billing

311

3

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Horrible customer service from an ATT manager!

My bill became overdue so I paid only the past due amount a few days ago to avoid having my phone turned off. Today my phone was still turned off because I did not pay the current amount due in addition to the past due.  I quickly paid the the remaining amount which brings my phone bill to a zero ba

Questions

 • Wireless Billing

296

1

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Being charged for returned equipment - Resolved through social media team

Hi there, I disconnected service in June, and returned my equipment as instructed, but I have a charge for $172.66 on my account. I have a hard time getting through to anyone via phone. I have chatted with an agent online last week who created a ticket, but the charge is still there. I've also reach

Questions

 • AT&T Internet Account

127

3

0

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Incorrect charges

I started with U-verse the first of September Since My second bill,I have been calling and calling about a charge on my account that is incorrect. They have charged me for non return of equipment, but they received it in return mail, once I received the box to return it in. I’ve spent way too many h

Questions

 • U-verse TV Account

72

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AT&T will stick a late fee and a restoral fee, even if the billing error is their fault

I've set my service for deletion next month. Past couple of months since last year, AT&T posts incorrect charges on my account. I have had to call them every month to delete wrong charges. Each month I stay on phone for more than an hour. Today it topped nearly 2 hours. And if I don't call them to r

Questions

 • Wireless Account

597

1

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Double Billed and now getting a bill for "canceled contract" HELP!

Opened an account for my new business in October 2014.  After receiving 2 bills in the same month, one at my home address (where I wanted all bills to come) and one at my place of business, I contacted at&t customer service.  I stated to customer service that I was getting double billed or billed fo

Questions

 • U-verse TV Account

443

1

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bizarre conversations with ATT today regarding my U-Verse plan

I cannot believe this exists with ATT! I was promised with a 12-month U-Verse promotion since last July however it was not posted to my account. For the last 8 months, I have been making monthly call to explain the situation to maintain the promotion. I was also promised that the problem would be ad

Questions

 • U-verse TV Account

338

3

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Tech Support Complaints

I ordered ATT Uverse and Internet wireless 100 when I first moved into my new apartment June 4, 2018. After installation, I discovered that my internet speeds were similar to dial up speeds. My speed tests at speedtest.net were about 20-30 mps download. I contacted tech support who informed me that

Questions

 • AT&T Internet Equipment

137

1

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Double Billed from November 2016 to March 2019

I was Double Billed from November 2016 to March 2019.   I called on Feb 23, 2019 Reference # (Edited as per community guidelines) was the person I spoke with.   Has been getting double billed since Nov 2016   There were two accounts getting billed. Account # (Edited as per community guidelines) Acco

Questions

 • AT&T Internet Account

11

2

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Bill amount very far from what was expected

Hello,   I recently signed up for four new lines (coming from another carrier), placed my order online (which as you will see in the screenshots, qualified me to get the activation fees waived). We chose the Unlimited Extra plan which from my understand for four lines would come up to a total of 160

Questions

 • Wireless Billing

14

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Call failed

Hello, I am currently outside the US. When I try to call using Att Wi-Fi it always says “Call Failed”. My plan is 2$ per day. My balance is under 5$. Do that have an effect on activating the plan? How can I solve the problem?  I am very upset, hope to find a solution.

Questions

 • Account & Usage

19

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Router excessive GB when unplugged

So I got an att router earlier this month... was supposed to be cheaper and better than satellite internet. So after I’ve cancelled my internet service with viasat I see my excessive bill for this new service. I turned it off and unplugged it this morning and was gone all day and it’s showing I’ve u

Questions

 • AT&T Internet Equipment

10

1

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Wireless service from bjs

I got service from att at bjs. They told me my wireless bill for 6 lines would be $180. It has been $295. I called att & after a 1 hour chat online she said it would be fixed.

Questions

 • Wireless Billing

16

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Unlimited Plus Questions.

I am not a current customer, but thinking about switching to prepaid. I noticed the unlimited plus plan is on sale for $50 if you sign up for auto-pay. I'm wondering if the $50 price is locked in forever as long as your account is not in arrears, or when the promotion is over will it go back to the

Questions

 • Plans & Features

20

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PHONE HAS NOT WORKED IN THREE WEEKS

Our phone (Edited to remove personal information) has not worked for 3 weeks. We keep getting repair dates, but they come/ go and still not working phone!!!WHY CANT ATT FIX OUR PHONE LINE.?? We don’t live in a 3rd world country, we live in Tennessee in the USA. They tell us it’s in the MAIN CABLE, B

Questions

 • AT&T Phone Equipment

12

1

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Fraud by AT&T - and it was recorded by their own System. DO NOT USE AT&T

I asked for an upgrade, received the phone, and they started billing me for a new phone number. I asked for an upgrade not a new phone line.   They told me to go pound sand.   We are going through their Fraud dept and if not my next door Neighbour (Edited per community guidelines) is taking the case

Questions

 • Wireless Billing

13

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Locked out of account

Hi, I’ve always used a temporary passcode to sign in when I had the phone because it would always make me reset my passcode for some reason. So it won’t let me log in.( I also don’t have the phone with me, I traded it in for the phone I have now without thinking to get the SIM card).  I just got cha

Questions

 • Account & Usage

11

1

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Price

How much does a AT&T ZTE model: Z831 cost now.

Questions

 • Phone & Device Upgrades

8

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