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AT&T Is holding over $800 of my money and refuses to refund it.

I ordered a new phone through AT&T, I wasn't satisfied with it and I was able to return it for a different phone. They claimed that they did not receive the phone back from me, despite it being a tracked package, they eventually located the phone but in the meantime had debited my checking account f

Questions

 • Wireless Billing

243

5

0

0

You won't remove a line item from my bill and credit my account for the charges.

I have spent hours talking to multiple departments about removing the "Internet Equipment Fee" charge.  I no longer have the moden/router that I ordered from you.  I returned to DirectTV and you still continue to charge me the monthly charge that you said was for that piece of equipment.  I have spo

Questions

 • AT&T Internet Account

124

3

0

0

DSL auto pay billing problem.

I have auto pay to my credit card for my April bill which is scheduled for the May 15th. My credit card shows a payment to AT&T posted May 1st. I checked with my credit card company and they told me to call AT&T. I called AT&T billing support and they said there was some kind of computer problem. Th

Questions

 • AT&T Internet Account

827

1

0

0

Escalation for U-verse billing problem..

Can any one tell me if AT&T customer service exist or they are done with once the product is sold.I had billing problem since October last year. It took at least 7 phone calls and finally one day 9:30 AM to 3:30 PM just to talk to be able to talk to someone who knows(6 hours).I talked to a manager w

Questions

 • U-verse TV Account

364

2

0

0

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How can I get my employee discount?

I’m AT&T employee since June. I upgraded my plan along with requesting the discount we are entitled to (50% off wireless plan) and since then I’ve been billed full price every month (so my bill has increased) AND the payment is being taken automatically. Ive called at least 8 times since June

Questions

 • Wireless Billing

4.2K

4

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