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No Credits for my BOGO on unlimited plan

I don't understand how come I have not been receiving my discounts.  It's been 8 months since I contracted AT&T for my cell phone needs.  At the time of signing up for the new unlimited service with DirectTV service at home, I took advantage of the buy one phone get one phone for free (cost is credi

Questions

 • Wireless Billing

469

9

0

0

Can't get Billing issues resolved after 3+ years

I signed up for DSL service in approximately September of 2010.  From September through December my service was intermittent at best and it took the first 2 months to even get it up and working at all.  I called over and over and each time the tech would have me go through the same sequence of event

Questions

 • AT&T Internet Account

446

1

0

0

Billing issues

Hot spot wireless. issues. billing. NEEDING A LIVE REP. PLEASE

Questions

 • Wireless Billing

65

1

0

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Erroneous international charges for calling domestic US area code 919 and 447

It has now happened twice - two separate bills, once each in two consecutive months - that calls from the US to US area codes have been identified as and charged as international charges at rates of $3/min and $4/min on my bill. In November, a 447 number was called (Illionois) and I was charged $3 f

Questions

 • Wireless Billing

327

1

0

0

Problems With AT&T Next & Customer Account Upgrades

Ok, so I will take you back to where this all started. My fiance just got a new phone a few months ago and we were looking into lowering our monthly bill as I was laid off from my job.  This is where it got dicey.....I asked around about things that I could do to work around our bill to get it any l

Questions

 • Wireless Billing

1.4K

13

0

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Enhanced contact info needed

I'm looking for a more productive avenue to contact the Uverse / combined billing department.  Specifically my billing issue has been refereed to the "back office".  Anybody know how to contact them directly?  Into my third month dealing with this.

Questions

 • Wireless Billing

78

2

0

0

ATT wont refund overcharged amount despite10+attempts

ATT has been over charging me for past 8 months for internet service. I made over 10 attempts by chat and calling in ATT customer service. Multiple agents agreed that ATT is at fault for incorrect billing but are a) either afraid they may lose job to refund the amount or b) have technical limitation

Questions

 • AT&T Internet Account

221

1

0

0

The Loyalty Department does not adhere to the deals they offer to keep customers.

I am a post paid customer.  At the end of my contract I was planning to cancel my ATT services.  I was transferred to the "Loyalty Department" and offered a special deal including a discount on phones and no upgrade charges. I've contacted customer service over 4 times and was told I would be credit

Questions

 • Wireless Account

406

7

0

0

My money disappeared!

Evening, Let me start off by saying that I've been a customer of AT&T for half a decade and have never encountered any issues. My service has been great, and I wouldn't choose any other service provider. I have a prepaid account with the $30 monthly plan with a $5 discount using autopay. I had to cl

Questions

 • Wireless Billing

974

1

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