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Billing issue

Our internet was out all of June and after contacting ATT several times to send a new modem, it was never mailed to us. They are trying to charge me $63 for that months internet service, when we never had internet. I have a screenshot saved of an ATT representative telling me in a chat that he will

Questions

79

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Credit not received

I was told on March 16, 2017 my case number (***) was reviewed and approved for me to receive the iPhone credit on the promotional offer in October. I mailed 2 iPhone 6 and 1 iPhone 5 in October 2016. When I talked to the customer service they had advised it was approved and the credits would appear

Questions

121

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AT&T Uverse

Today I came home to my service with AT&T being interrupted! I have been in touch with AT&T regarding s restoral credit of $35.00. I initially contacted customer care through chat in which I got nowhere so I disconnected chat, reached out through chat again in which I was told by the second chat rep

Questions

207

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5 Strait Months of Billing Errors and still no resolution

Purchased a Smart watch on Dec 14 2015. Returned the Device on Dec 16 2015. Device return was not processed correctly and I was incorrectly billed in Jan. Called Jan to get corrected. Agent credited me for the overage and claimed it was fixed.Called Feb to get corrected. Agent credited me for the ov

Questions

256

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How Long Does It Take For Credit to Post to Cell Phone Bill

I was speaking to a representative last night about a billing issue. He told me that I would receive a credit on the account to resolve the issue and gave me the reference number     I received a text this morning saying "ATT Free Msg: We've completed your request  ."   So far my bill has not change

Questions

585

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Billing issue

Our internet was out all of June and after contacting ATT several times to send a new modem, it was never mailed to us. They are trying to charge me $63 for that months internet service, when we never had internet. I have a screenshot saved of an ATT representative telling me in a chat that he will

Questions

45

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Unresolved issues

I have 2 restoral charges which are incorrect - Nov and March.Im so frustrated as I have been trying for months to get it resolved h the reps tell m they will follow up with a call to remove (the Nov one) then nothing.Ive sent PMs & told it will be looked into, again no response back.Now I saw today

Questions

127

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Billing Issue

I need help with a warranty exchange issue. I sent back the device in the time allowed with a tracking number and was charged 769.00 for the warranty exchange device.i have the text message saying the device was scann Apparently they received an empty box. I have called over 35 times and spent over

Questions

193

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Never got the ATT $650 credits towards iPhone 6 trade-in for new iPhone7

Hi, under the $650 credits promotion last year, I have paid off my iPhone 6 and traded it in for an iPhone 7. It's been more than a year and the $650 credit never kicked in. I'm still paying for the iPhone 7. I tried opening multiple cases with the customer support but never heard back from anyone.

Questions

213

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Issue with Wireless account on Iphone-6 Next Plan

I am not sure if this is the right place to post some queries rather concerns . I have heard that att has a healthy ratio of atleast 90:10 in terms of positive and negative feedbacks, but unfortunately I am among the 10 people who are unsatisfied with the services extended . Almost 3 months back I b

Questions

272

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horrific issue resolution process

AT&T has decentralized issue resolution and left well intentioned (at best) or completely inept (at worst) reps with zero authority to resolve billing issues. Customer gets stuck in endless loop between reps and departments, having to explain issue from beginning every time. Information is not being

Questions

139

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HUGE PROBLEM AT&T BOGO PROMO NEVER APPLIED BILLING ISSUE UNRESOLVED

I am in the USA with a Post Paid Account. I purchased an iPhone X as an upgrade and was offered a free additional iPhone X if I opened a new line. That was in February 2018, it is now December 2018 and I still have no received the promotion. I have been forced by AT&T for the last 8 months to pay in

Questions

649

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Got 2 iPhone XS w/BOGO deal and no credits have been added...

To provide some context, my account has 7 lines in total with 2 BOGOs added in 2018.  The first BOGO went extremely smooth, the bills afterward were exactly as the saleslady said; the credits were added accordingly.  Now the nightmare that began a continuous cycle of extremely high bills with the se

Questions

234

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