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Being billed for a wireless box that I do not have...

I have Uverse in Florida. The account is now 3 months old. Since starting I have had to have technicians to the house 9 times because "the other tech did not do it right"I was even given a used modem with the sticker of another persons account on it. It was installed and only partially worked, I was

Questions

 • U-verse TV Account

173

2

0

0

Charges posted to my account from 10 months ago

I have received correspondence from ATT about charges "claimed" to be late/unpaid on my account from November 2018. To date, I have paid all of my bills with At&t outstanding and standing with the exception of the August Bill in question for 475$ due to the added charge that I have been trying to fi

Questions

 • Wireless Billing

80

1

0

0

ATT sent my private phone records to my estranged husband

My husband and I are going through a divorce.  I split my service from his account back in November to my own private account and billing.  He recently ended his contract with ATT and when they sent his final billing, my account info and phone records appeared on his final bill.  Now he is using my

Questions

 • Wireless Account

363

1

0

0

AT&T won't honor the quoted price for my service

Via chat I was quoted a price of $104.99 (plus taxes and fees) for AT&T Uverse TV, Phone and Internet as of 06/2018 through 06/2019.  I have had billing problems ever since.  While AT&T confirms they did quote that price (I have several AT&T chats to attest to this); they now say they cannot honor i

Questions

 • U-verse TV Account

932

6

0

0

Endless spiral of "device not returned" !!!!

Hi, Has anyone had any luck getting AT&T to get their act together with this??? My device was returned in Sep. AT&T knows that and agrees. They billed me in error and I have called them FOUR TIMES and each time the agent says it will be removed from the bill but they KEEP billing me for it!?!?!  Wha

Questions

 • Wireless Billing

135

1

0

0

5 Strait Months of Billing Errors and still no resolution

Purchased a Smart watch on Dec 14 2015. Returned the Device on Dec 16 2015. Device return was not processed correctly and I was incorrectly billed in Jan. Called Jan to get corrected. Agent credited me for the overage and claimed it was fixed.Called Feb to get corrected. Agent credited me for the ov

Questions

 • Wireless Billing

241

7

0

0

Billing Issues

Hi, I am an ATT fiber and ATT TV customer. I previously signed up for fiber when I moved to my new location and did not get tv at the time. I was sent an offer to add ATT tv as a bundle to my internet. I was supposed to get Internet and TV for a combined total of $110 for ATT TV and Internet 1000. I

Questions

 • AT&T Fiber Account

63

1

0

0

My phone bill is incorrect over charging me $1000. My phone has been shut off Bill still not fixed

Att new customer wireless (contract as  well as DIRECTV) I’m am having  A similar issue  that others seem to be having with AT&T. With my BILL  I always had good luck with them never had a problem and now ever since they have merged with DIRECTV ( which my family has had for years mind you) they are

Questions

 • Wireless Billing

113

1

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Incompetent billing pratices

Payment Confirmation1st Combined bill I paid on 9/16 after adding internet, but AT&T did not apply payment to my account causing huge issue that nobody on staff can figure out how to resolve causing major disruptionMy payment of $643.07 made on 9/16 was not credited to my bill. This is making my

Questions

 • AT&T Internet Plans

300

2

0

0

AT&T is miss charging me and they can't fix it

My husband and I have spent so many hours on the phone with AT&T and the employees are not able to help us. We have AT&T wireless, AT&T internet and Direct TV. We are supposed to have bundle pricing but no one can combine the bills and give us the correct price. The changes were made in an AT&T stor

Questions

 • AT&T Internet Plans

176

3

0

0

ATT removed bundle price from my bill, but can't fix it.

I am about 2 1/2 months into my contract with ATT. They have not given me the $100 visa gift card that was promised, and they removed the bundle price from my bill and conveniently can not put it back on. But oh yeah, I can switch to DirectTV and save money. Is there a way to get out of my contract

Questions

 • U-verse TV Account

126

1

0

0

Corporate Complaint

I have all names times attempts to correct billing errors.  ALL my conversations and reps responses were recorded.  WHERE DO I WRITE OR PHONE CORPORATE TO COMPLAIN DUE TO LACK OF RESPONSE AND NO ONE HAS CORRECTED MY BILLING ERRORS DESPITE THEIR I WILL DO IT IMMEDIATELY  YOUR REPRESENTATIVES OVERSEAS

Questions

 • AT&T Phone Account

107

0

0

0

Accepted Solution

Inappropriate billing practices

I canceled my AT&T accounts a year ago and transferred all of my family’s devices to another carrier. However, AT&T continued to charge me monthly with respect one device ($112/mo). I never used this device with AT&T over that period and I never received any bill. I eventually saw the recurring char

Questions

 • Wireless Account

128

3

0

0

Accepted Solution

Official Solution

I have been charged for data I did not use!

Hello, I have just gotten a bill for my monthly wireless data use for a device that is used for work.  It is nearly always in a place where there is already a stable wifi connection (business). My phone says I've used apps which I do not even have a subscription for! Itunes, Netflix, and others, the

Questions

 • Wireless Billing

323

9

0

0

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