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ATT&T did not uphold its promise.

Prior to leaving the states I called asking for assistance in ensuring all my roaming charges/international connections would be turned off.  Unfortunately, the representatives in the store were unable to assist me in the matter, and advised I call customer service help line.  I did so while I was a

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Why Do Billing Reps Lie Repeatedly?

My last account statement for 'discount' WiFi through ACCESS lists a $30 fee I vehemently disagree with. So, I called Billing and a manager assured me that he'd take care of it and submit a request to Escalation. But over 1 week passed with no credit or followup contact, so I called AT&T back again.

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87

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Settling a billing dispute

On Sept 10, 2018 I signed up for AT&T wireless phone service in Brookings, OR.  On Sept 23 I returned the phone to the Brookings, OR AT&T store where I had gotten it.  I received paperwork cancelling the account, and I thought I was done.  HOWEVER, AT&T has claimed they never received their phone ba

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324

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Unresolved Billing Dispute going back 7 months

I am a long time AT&T customer  Having been a victim of the recent CA Wildfires  (Dec 4 2017), I called AT&T to see how to we could get more data, we needed it temporarily to get a hold of the necessary agencies, until we were put into permanent housing, otherwise we had an internet data increase on

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84

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Is the "RC1 Department" code for "hang up on the customer"?

In March I stopped by an AT&T store to buy a bluetooth headset. At that time the salesman recommended I bundle my AT&T account with my DirectTV account.Since then I have had NOTHING BUT PROBLEMS with BILLING. On 6/8/18 I spoke to Antonio and he acknowledged that our old Direct TV account had a balan

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467

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Billing errors, CS/Sales Misinformation

Been almost 2 weeks since I first posted on here about credits not being applied to my account. I have 3 unread private messages sent to customer care after they asked for my correct account number. I was off 1 number, a typo. I spoke to another phone rep last week, Malu (sp?), asked to be elevated

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277

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BILLING DISPUTE -- No option to dispute in writing?

I have a billing dispute with my DSL service. But there doesn't seem a way to file a dispute in writing anymore. The only option I can find online is a phone number. My experience with AT&T support -- both with technical issues and with billing issues -- includes a long list of situations in which o

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what is AT&T email address to dispute my recent AT&T land line bill?

what is AT&T email address to submit contest to dispute my recent AT&T land line bill?I was charged 216 local call minutes. I think AT&T is charging my calls to 800 toll free numbers.My calls to AT&T 800-288-2020 end up with no resolutions. When I request talking to supervisor, each time I was on ho

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