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new customer, left disappointed.

To whom it may concern:   I am a new customer of AT&T Digital life, signing up in Dec.  I called in to start service and spoke to a sales rep that went over my needs for home security.  I advised her I wanted video cameras, door and window sensors and carbon monoxide/smoke alarms.  She said that I f

Questions

 • Billing & Payments

398

5

0

0

ATT would not cancel my old phone/internet account when I switched to U verse

Hi, all, I made the mistake of switching to ATT U verse in the end of January. Previously, I had a regular phone line and DSL internet also with ATT, same address. Since then, I was already charged once for the old account (because I used to be on automatic payments for my old account ) and, of cour

Questions

 • AT&T Internet Account

380

3

0

0

Incorrect Outstanding Charge put through Debt Collector and Denial to Communication

I switched away from my AT&T postpaid mobile account to my prepaid phone account in November 2017. As I made the switch to my postpaid phone account, I was informed by the customer service representative that my postpaid account will be cancelled and I will fully switch onto my new prepaid account. 

Questions

 • Wireless Billing

182

4

0

0

Higher Bill with the same, slow quality.

Every year since we've had this company for internet, (I think this will be year number 4?) we get our bill raised with nothing in return. I've called every year to return my bill to what it was, and there has been no problem. The guy laughs and says 'thanks for calling, we'll chat in a year.' Great

Questions

 • AT&T Internet Plans

100

1

0

0

Billing issues

I am trying to find out if I can pay just the past due amount on my bill to restore my service until Friday to pay the remaining

Questions

 • AT&T Internet Account

4

1

0

Will I be credited back for charges relating to phones that were supposed to be "free"

Hello @ATTHelp I've just received my second wireless bill and I see that my phone cresits have not yet been applied. I'm being billed about $75 dollars for the phones that are supposed to be "free". I saw that it may take up to two billing cycles for the credits to be applied, which I have no proble

Questions

 • Wireless Account

14

1

0

Are most family plans 24 or 30 months?

Hi, I'm having trouble accessing my families account (we have secondary password security and the person who has that password is out of the country I can't reach him for another week).  How do I find out if my phone is eligible to be upgraded?  I've had it since June 2018 and before that I had a ph

Questions

 • Wireless Account

9

1

0

Changing My Plan

Hello AT&T Community,   This month started rough so I switched from unlimited to 2GB a month. Now I want to go back to unlimited but only paying the difference (not the 45$ over again)   Has anyone been able to do this?   Thank you

Questions

 • Plans & Features

20

1

0

Wifi account

how do I get to my WIFI account to pay my home wifi account

Questions

 • AT&T Internet Account

9

1

0

Will att pay off the remaining balance of my verizon phone (160$) if I port over two numbers and also 2 byo phones as well

Will att pay off the remaining balance of my verizon phone (160$) if I port over two numbers and also 2 byo phones as well?I see that they are already offering two gift cards for doing so but I would just like to be sure so as to get the best deal possible, of course!

Questions

 • Wireless Billing

16

1

0

Mobile Insurance Billing Dispute

I purchased an Iphone 8+ and an Iphone 8 back in Oct/Nov of last year. At the time I told the sales rep I did not want the insurance. I then had to call a CSR to tell them the same thing (I do not want the insurance) shortly after as I still saw it on the charges and as well as an "activation" fees

Questions

 • Wireless Billing

155

1

0

0

wrong international calling bill

Hi,My account was billed for International calling. We always use third party app for making the international calls but when i reported this issue i was told that since it is billed nothing could be done.Could someone @ATTCares help on this issue ?

Questions

 • Wireless Account

92

2

0

0

Att Bill

I closed my account in 2015 and everything was paid. They are charging me $300 for no reason. I have tried to contact them and noone can help me and they state its an old account. They have reported it to my credit and noone can help me resolve this issue. I have a picture from yesterday where I wai

Questions

 • AT&T Phone Account

16

1

0

ios 14.4 upgrade on 8 plus phone

Since I upgraded to 14.4, i am no longer hearing a "tone" when I get a message, nor does the message icon put the count (1 message, 2 message, etc) on the icon. I am continually checking to see if I have messages.  HELP??!!

Questions

 • Apple

8

1

0

on a bad plan without realising - check the plans because they change!

I've been on a $50/mo plan for a while, and decided I should change to a cheaper plan because I don't use as much data. I got the 2 day warning text, so logged on to change my plan only to find that next month's money had already been paid. Fine, I'll wait another month. I've changed my plan thi

Questions

 • Plans & Features

25

3

0

Installment plan won’t come off

Hi I was hoping to get help , so I bought an iPhone 12 pro then returned it and everything went smooth then I got the 12 pro max but had to cancel it and apple did and refunded me there part but after 20+ call both att and apple att doesn’t know how or won’t take of installment plan for phone I don’

Questions

 • Wireless Account

9

0

0

Closed

How do I pay the balance difference if I upgraded my plan after I just paid 55 plus tax a few days ago.

I don't want to nor should I have to pay 75 plus tax when I just Paid 55 plus tax a few days ago but I my new device is 5g so I upgraded to the 75 dollar plan and it says I just added 55 dollars. If I pay just the difference plus tax will this work?

Questions

 • Wireless Billing

6

1

0

Disgusted

I am canceling my account with AT&T finally after months of being robbed by them and useless customer service. I canceled my upgrade and returned the phone(which they confirmed they received moo ok months ago), but continue to be charged every month, along with the fee for the phone I returned n

Questions

 • Wireless Billing

18

1

0

Billing Issue

For the last 3 days I have attempted to log-in and pay online as I have for the last several years. Each day and each time I get error message "LGNS0801". The same happens when I selected the option "Pay without signing in". I was unable to pay by phone yesterday but after several attemps it went th

Questions

 • AT&T Internet Account

9

1

0

Pandemic Woes

I know AT&T gave 60 days to pay. How long after that will we have to pay? I'm STILL waiting on unemployment and this is my only way to contact them

Questions

 • Wireless Billing

20

1

0

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