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AT&T will bill you even if you cancel the installation

I had asked AT&T to come and install internet at my apartment back in August 2014. When the installer came to inspect the telephone system in the buil

Questions

 • AT&T Internet Account

278

1

0

0

No Service / No Upgrades

I get this message when I go online and try to upgrade my phone: "There was a problem with your request. AT&T does not provide service in your area ba

Questions

 • Network Coverage

615

5

0

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ATT DIGITAL LIFE NEVER WORKED AND NOW THEY WANT ME TO PAY FOR EARLY TERMINATION

I signed up for ATT Digital Life because it was suggested to me by the ATT sales associate.    From day one the service was horrible.   The install wa

Questions

 • Billing & Payments

364

1

0

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frustrated about bill

I joined AT&T last week. I previously had T-Mobile, but switched because I could get better service for the same price. Or so I was told. The lady at

Questions

 • Wireless Billing

311

3

0

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Horrible customer service from an ATT manager!

My bill became overdue so I paid only the past due amount a few days ago to avoid having my phone turned off. Today my phone was still turned off beca

Questions

 • Wireless Billing

296

1

0

0

Being charged for returned equipment - Resolved through social media team

Hi there, I disconnected service in June, and returned my equipment as instructed, but I have a charge for $172.66 on my account. I have a hard time g

Questions

 • AT&T Internet Account

127

3

0

0

Incorrect charges

I started with U-verse the first of September Since My second bill,I have been calling and calling about a charge on my account that is incorrect. The

Questions

 • U-verse TV Account

72

0

0

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Liars in the store in Los Angeles California - lied about the promotion of 2 iPhones for verse

I am dealing with liars in a local store and nobody is helping. Since March I have been paying for 2 iPhones when it was only supposed to be 1 iPhone.

Questions

 • Wireless Account

157

5

0

0

AT&T will stick a late fee and a restoral fee, even if the billing error is their fault

I've set my service for deletion next month. Past couple of months since last year, AT&T posts incorrect charges on my account. I have had to call the

Questions

 • Wireless Account

597

1

0

0

Double Billed and now getting a bill for "canceled contract" HELP!

Opened an account for my new business in October 2014.  After receiving 2 bills in the same month, one at my home address (where I wanted all bills to

Questions

 • U-verse TV Account

443

1

0

0

bizarre conversations with ATT today regarding my U-Verse plan

I cannot believe this exists with ATT! I was promised with a 12-month U-Verse promotion since last July however it was not posted to my account. For t

Questions

 • U-verse TV Account

338

3

0

0

ATT keep changing billing rate without notice??

I have this problem many times in a year. This is the sequence of events:- I talk to ATT rep about my billing and they confirm certain billing rate. I

Questions

 • U-verse TV Account

280

2

0

0

Tech Support Complaints

I ordered ATT Uverse and Internet wireless 100 when I first moved into my new apartment June 4, 2018. After installation, I discovered that my interne

Questions

 • AT&T Internet Equipment

137

1

0

0

14 hard credit checks over 3 days, major hit to credit score

Hi there, I started a new wireless account with AT&T a few weeks ago, I brought my own phone so I was just signing up for the wireless usage.I am new

Questions

 • Wireless Billing

105

1

0

0

Billed for usage on old account and new account, need to close old account permanently

I have a total of three (3) AT&T accounts, where I should have two (2). The original account holder is deceased and we were told we would not be respo

Questions

 • Wireless Billing

97

1

0

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Was supposed to be only a Transfer of Services .. and we lost everything

Ok... Not sure where to begin except at the beginning. We have been customers for well over 14 years and of course living in the same place for the sa

Questions

 • U-verse TV Account

286

2

0

0

Customer services is the worst in phone history after 20 years of commitment I want a divorce from atnt

I have called with no prevail time and time again with no result or conclusion of any kind.          By far the most unhappy customer of all time .  

Questions

 • Network Coverage

6

1

Double Billed from November 2016 to March 2019

I was Double Billed from November 2016 to March 2019.   I called on Feb 23, 2019 Reference # (Edited as per community guidelines) was the person I spo

Questions

 • AT&T Internet Account

11

2

0

Who do I contact about ATT fraudulently promising me a 'rebate'

I brought my phone to ATT for a prepaid service because they were offering a visa 'rewards' giftcard after 3 months. When the time came, I followed al

Questions

 • Wireless Account

11

0

0

Bill amount very far from what was expected

Hello,   I recently signed up for four new lines (coming from another carrier), placed my order online (which as you will see in the screenshots, qual

Questions

 • Wireless Billing

14

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0

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