Have you received a suspicious text message? Learn more

Official

Accepted

Unanswered

Advanced Filters

Search Results (774)

Relevance
Urgent

I applied online but the submission never went through and it took money from my bank

Questions

31

1

0

I can't access my account

Good evening, If I want to chat with the employee and ask for help or if I want to send a message request for help, I need to login which once again I am not able to do. Please help! I reached my home in Serbia to find that my At&t sim card is not working at all. I am not able to cancel the automati

Questions

101

1

0

Incident: 210412-000032 Being Closed with no resolution or escalation request

4+ months of AT&T lying on the phone, deception/ fraud. Your agents are stating 1 thing, providing note for another. I have no control over your notes the agents put into the internal AT&T call center incident/ service CRM tool, don't see what they do or don't type. The QA team needs to revi

Questions

40

2

0

Closed

AT&T, attempting to screw me, is now facing a fraudulant practices lawsuit. Anyone care to join.

The AT&T "Integrated Solutions Consultant" (full name known but being withheld here on advice of counsel) showed up at my house on Tuesday 12/16/2020 (during a time period in which an actual SERVICE REP was to arrive). The fantastically beautiful photos of both this rep's vehicle tag number and

Questions

369

9

0

WHEN ATT LIES TO YOU REPEATEDLY.

ATT SAID THEY WERE SENDING A NEW PHONE. THEY DIDNT. THE GOOD THING ABOUT MODERN TECHNOLOGY IS I RECORDED IT. SHOULD GET INTERESTING, SEEING AS THIS IS THE 7TH TIME BEING LIED TO BY ATT. DOCUMENTED AND RECORDED.

Questions

135

3

0

Charged $500+ for an unintended international call

Hello, I am reaching out for help because I feel like leaving AT&T after this horrible experience after being an AT&T customer for over 20+ years. This is what happened:  I went on a cruise out of the country from Apr 17- Apr 24, 2022 (from New York City to Bermuda and back) On the

Questions

211

5

I am paying more money for internet than I agreed to, and every representative I talk to gives me a different answer

Let me preface this story, I got the AT&T 300 Mbps internet plan for my new apartment. The rate I was promised was somewhere around $60/mo. to have the internet with a data cap at 300 Gb, but I was told I would get the $10 monthly equipment fee waived. Well they had not waived the equipment fee, so

Questions

137

0

0

Why is the number dialed different from originating and terminating numbers

Hello. I'm wondering why on my AT&T call log, the number dialed is sometimes different than the originating or terminating numbers? So one line sometimes shows three different phone numbers. Any explanation for this?

Questions

644

1

0

Autopay discount

I changed to paperless billing & autopay and was told I would receive a $10 discount per line, it’s been two months and I have not received any discount. Has anyone had a similar experience, if so, what course of action did you take?

Questions

45

4

Closed

U-verse Bundle Bill Paid but showing unpaid since 2019 - cannot get new AT&T services!!!

I am begging for some relief here - going on since 2019!! U-verse Bundle Bill Paid but showing unpaid since 2019 - cannot get new AT&T services!!! I have confirmation payment numbers - I need to get my internet ordered and I cannot. This has been going on forever. I disputed it because I returne

Questions

88

11

0

MyAT&T app does not show overview or allow bill to be paid

Just like a few others, I also am having an issue with the myAT&T app. It used to show a loading screen and tell me to wait forever but now it just shows a blank screen. I can go to support and it’ll load support but it won’t load the actual account services part. I can’t see my bill or when it’s du

Questions

910

2

0

0

What would you say?

What would you say to AT&T if they charged your 81 year old Mother for Internet Service from July 2019 (when she told them she did not want it since it never worked.) until TODAY, BUT provided HER service to someone in Marble Bluff Subdivision (Marble View)... and REFUSED to credit her the money

Questions

54

1

0

What happens to expected credits on my account when I cancel my service?

I recently had some billing problems with AT&T and am expecting to have the issues rectified through credits posted to my account next month. However, I have to cancel my service due to work before the end of next month. How will those credits be attributed to me/fulfilled with me leaving AT&

Questions

364

2

0

No credit for trade in phone

I purchased the new iPhone intending to trade in my old iPhone 8+ for a credit. I received a padded shipping envelope from AT&T with an address in La Vergne, TN. I packaged my phone and shipped it mid December and the USPS update on the tracking number says it arrived at the Nashville, TN Distri

Questions

136

1

0

Cost

What is the cheapest phone landline for 39059 zip with unlimited high speed internet. Including a breakdown of all fees?

Questions

53

3

0

Paying Someone Else's Phone Bill

I wanted to know how I can pay my brother's cell phone bill for his birthday without having to get his online password or account number. Is there a way AT&T allows this? It would make sense if they sold gift cards that someone could use to pay off their bill with but the ones they sell in store are

Questions

6.9K

1

0

0

Stolen Package and iPhone Free Upgrade Program - Issues with Refund and Overall Case Resolution

I would like to start off this post by saying that the service representatives on this case were extremely helpful and kind. This issue stems from AT&T and not the quality of 1-on-1 service I received over the phone. We have been customers with AT&T since 2011, however this situation is the

Questions

188

4

0

How do I get the autopay?

It says autopay not available on this account. How do I get the autopay?  It's a $5 discount on my bill.  I used a credit card as a payment method.  Is this the problem?  Does it need to be a debit card?

Questions

149

1

0

You won't accept my address

I can't create an account because you won't accept my address. I have a phone and service, but they used the store address to do so. I want to set up auto pay. Where I live in Alaska we don't have house numbers, just a highway marker number and a PO Box which you don't allow. How do I get past t

Questions

287

1

0

Automatic Payment/ Plan Changed

what happens if i pause my automatic payment, how long can i wait to make my next payment? will they charge me for pausing my auto pay?unlimited elite is the same pricing as unlimited extra, is this temporary price change? will the price go back up later in the future?

Questions

905

5

0

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.