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Charges on my phone bill

I am going to try as calm as possible while I type this. I have spent an hour on the phone and now waiting for a call back to address a charge on my account for a non returned phone. I returned the phone back in May of this year (2023).  Was told that my new phone would be shipped upon receipt

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118

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Submit final version bill to att.

I had an in home visit from an AT&T agent because I was getting WiFi. He added a mobile plan and gave me a new phone with a trade in, but I told him I still owed money on the phone from Verizon. He told me no problem and AT&T will buy the phone from them. Now I got a bill from Verizon for th

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113

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Getting over

I had a past due balance ,, they combined it with my new bill … fast forward new bill is not past due yet paid past due balance but because they suspended the account total had to be paid ! That’s a complete rip off why can’t service be restored if past due balance is paid ! Then on top off that I c

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115

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I'm writing to dispute a final month charge as I canceled my account with in the timeframe.

I'm writing to dispute a final month charge as I canceled my account ( or tried to on 08/11/2023 when I paid off my phones and the billing starts on 8/12 ) I have been a customer of ATandT for 13 years and was recently sold an upgraded plan and have had nothing but problems. I called in on the 1

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94

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Trade in device for a new one.

So,i was stoped by 2 att representatives at Bj with an offer to exchange my device for a new one if i bring my number at att.I was told that i would be paying around 70 a month for everything and i had to pay at least 3 billing cycles before changing to another provider if i wanted to without having

Questions

117

4

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How do I get my account updated to reflect that I returned my Next Up upgrade (upgrade reversal)?

I bought my Next Up upgrade on 09/24/23 through Apple website because ATT website was out of stock in the color I wanted. When I received the phone I changed my mind and returned it to Apple on 09/29/23. Apple received it and credited my account on 10/05/23 for the tax I’d paid. I’ve been trying to

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82

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i need a way to get in contact with higher ranking AT&T management to fix my account and to stop the thievery.

I feel honestly as if i have worked harder to keep atts service rather than be appreciated and retained by att. It feels almost as if att just doesnt want my business and i couldn't begin to think why. As i stated the the information provided from your records is what i used to get my calculat

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198

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AT&T First Net Trade in Issue-FED UP

I processed a trade in in November 2023. I used their box and the label they provided and am now being charged for non return of the device despite the post office showing that it was received.  I have spend no less than 10 hours on the phone with agents and one "Manager" today named Sabrina.&

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97

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Closed

Teacher Discount for Homeschool Co-Op Teachers

My wife has been teaching a Home School Co-op now for 7 years. She does this twice a week, and home schools our children the other three days per week. At school she teaches History, Literature, and Grammar for 4th and 5th grade students. Because it is a Home School Co-Op she does not have an actual

Questions

783

9

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AT&T not honoring $1,000 phone trade-in credit

I recently upgraded my cellphone from a Samsung Galaxy s20 Ultra to a Samsung Galaxy s23 Ultra in February 2023. I used the box and the label AT&T provided. I mailed the phone on Feb 24th and AT&T received the device on Feb 27th, 2023 (according to the tracking number and confirmed with the

Questions

2.4K

9

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Charged roaming although I have free text, calling and data in Canada and mexico

Hello, I have the unlimited plan and received a charge of 10$ for 10 mins call unage with numbers in America and USA. I am on the unlimited plan which says that there is unlimited calling, text and data usage in Canada and Mexico. Does anyone know how I could have gotten charged for roaming?

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45

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How can att take my elderly mothers money without consent or authorization

My mom canceled her phone bill because we took her on me and my husband's phone plan, because she couldn't afford it. We set up a payment plan to take care of the reaming balanced owed. How can they just take the full remaining balance out of her checking account and over draft her account? There wa

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45

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How can I get access to my old phone records? (3 years ago?)

I'm trying to access my phone records from three years ago, the app is only letting me go back sixteen months how can I get the older records?

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22

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Plan renewal

I have the funds in my account but my plan is not renewing. It did this last month and all I did was turn off auto pay and turn it back on to fix it, but this time it's not working.

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50

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What is does compensation for your time mean to you???

I have spent over 16 hours trying to sign up to ATT and then get the billing and promotions corrected. I initially called Dec 31, 2023 and was told today that I would actually be given the promotions that I was told I would get when I signed up.  I was told that I would be compensated for my t

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125

35

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How to lower my bill

My bill for tv, internet, & phone is higher than neighbors. How can I reduce it?

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849

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Closed

AT&T is keeping me hostage…

I have had a terrible experience with AT&T and now they’re making it very difficult for me to leave. I have never endured this with a phone company before. Let me explain: I decided to open up a new line for a business I plan to eventually open and to get more acclimated with the Android OS,

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206

13

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Need Bill receipt for the recharge Transaction

I would like to get the Bill receipt for the recharge Transaction on my number ( Edited as per the community guidelines ).

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96

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Closed

The ONLY Way to Solve your Trade-In Issues

TLDR: Do not call AT&T Customer Service or the Returns Department, they will not be able to help you. File an FCC complaint and you will be contacted by someone. https://consumercomplaints.fcc.gov/hc/en-us     Let me begin by saying that I have been an AT&T cellular customer since

Questions

19.7K

83

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AT&T paygonline account locked..

I tryed to pay my prepaid on paygonline and failed several time to login. After that, it showed a message, "Your account is locked. Please call 611 from your device for help." Of course I tryed to change my password but they did not send recover code to my phone number. How can I do my payment and

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