Have you received a suspicious text message? Learn more

Official

Accepted

Unanswered

Advanced Filters

Search Results (551)

Relevance
Payment Arrangement Extension

I guess at some point I missed a scheduled payment arrangement and now I can't schedule my payments for future dates. I don't remember missing a payment and the customer service rep I spoke to this morning said he didn't see it. But when I try to schedule a payment it tells me this account is not el

Questions

 • Wireless Billing

31

1

0

LIED TO

So due to the china virus, my wife and I opted to do distant learning with our children in our school district. I have a Version phone, and my wife has a pre-paid AT&T phone and she gets the best service in our rural location, so we opted to go with AT&T wireless internet service. a couple o

Questions

 • Wireless Account

43

4

Old Phone Records

I am curious if it is possible to obtain old residential phone records for the 916 area code, circa 1998-1999. I believe our account was PacBell at that time.   Thanks.

Questions

 • AT&T Phone Account

37

2

0

Mobile Billing Purchases

I am an AT&T Customer and I am trying to figure out how to enable Mobile Billing to my Google Play Store account.....everytime I call AT&T they act like they don't know what I am talking about even after ive explained it multiple times and in different ways that I know best of how to explain

Questions

 • Wireless Billing

22

2

0

AT&T Billing

I had AT&T internet about 2 years ago.When I moved out I canceled quickly within a matter of 3 days returned my box.A year later to my surprise I found out that they were continuing to bill my account.I called them and they returned only 6 months for service that I did not even receive.Afterward I p

Questions

 • AT&T Internet Account

56

1

0

AT&T bill over $350 a month-horrible customer service

I’ve been with AT&T for over 15 years. My bill has reached over $350 for four lines including the next phone payoff program. After dozens of calls over the years and endless hours on the phone/ chat I’ve reached my limit. No agent or rep has ever helped me, they all keep lying to me about what I wou

Questions

 • Wireless Billing

184

1

0

0

DISPUTE

AT&T has been giving us the run around for 7 months now, they sent us a proposal and we moved forward with a 12 line cell phone package for business, they have not honored the proposal and billing continues to charge us more than we had been promised by contracts and proposals. We have now been put

Questions

 • Wireless Billing

39

1

Internet Usage

My online bill says that I was billed for Sept 27 through Oct 26 but my paper bill says that I was billed from Aug 1 through Oct 31. Oh, and of course there was an overage so it looks like my bill will be skewed because I'm being hit with an overage in the middle of a cycle regardless because I got

Questions

 • AT&T Internet Plans

30

1

0

keep getting notified about someone elses bill, help

keep getting email notified on my YAHOO email about someone elses bill, help!!! plz Ihave tried calling cx support, they basically tell me to pack sand, as it is not my account. However, it is my email help greatly appreciated

Questions

 • Wireless Account

50

5

0

Need help and getting the runaround

The sad part about all of this is that I was really excited to switch back to AT&T. I am now regretting it.I switched over from Sprint on 2/3/2020 using the online service. I got 4 phones, all of them had some promotion attached to them. The two iPhone XR's will be $0 in a couple of months. I als

Questions

 • Wireless Account

44

0

0

Wrongful bill charge - I switched my plan though was charged in full for original..

I had recently switched my phone-plan from 50$ a month to 30$ a month though was still charged 50$. I would like this resolved please. Thank you,Kind Regards,

Questions

 • Plans & Features

16

1

0

Erroneous bill - horrible customer service

I need to file a complaint about how my issue was handled (or mishandled) and I still need my bill zeroed out. At the end of May 2018, my family and I called AT&T to set up internet at our new home in Texas following our move from Virginia.  The sales rep on the phone told us that AT&T did not provi

Questions

 • AT&T Internet Account

159

3

0

0

Why do the sales reps lie about new service?

I am moving and told them I needed service on 5/13/2021, which is next month. They overnighted a router and sent me a bill that is due 5/10/2021 and started billing me immediately. I was repeatedly told I would not be billed until I activated my service! The router is still in the box and not activa

Questions

 • AT&T Fiber Ordering

53

2

0

$2,300 in Fraudulent Long Distances Charges

Can anyone please help me? I discovered over $2,300 in outgoing call charges from US to Jamaica.  The phone is on my family plan and is used by my daughter who has an intellectual disability (special needs.) Based upon review of logs, two incoming calls from Montego Bay to my daughter's pho

Questions

 • Wireless Billing

75

11

Help contacting custom work order department

Hi, how can I get in contact with the custom work order department? I need to reach the accounting department concerning an invoice.

Questions

 • AT&T Fiber Account

72

3

0

ATT - Please help me!

I overpaid my $250 ATT bill (accidentally) by $2,500 on November 5, 2019. I tried to do a STOP PAYMENT but ATT would not honor it from my bank. Today is January 10, 2020 and I have talked with 7 representatives, 4 supervisors since 11/5/19 about my refund and all have told me that the previous repre

Questions

 • AT&T Internet Account

109

3

0

Cancel my autopay

I have an auto payment plan and I want to cancel my plan right now since I'm in South Korea. But I don't know my AT&T ID and password. So, I talked to the AT&T staff in live chat and he provided phone number which is 1-800-947-5096. When I called this phone number, it said that none of the expert wa

Questions

 • Wireless Billing

57

1

0

I've been charged for Prepaid service without my knowledge for over a year.

Over a year ago - in March of 2019 - I purchased one month's worth of data as a temporary measure. I did NOT want to turn AutoPay on, but yet it remained on until I noticed I had been paying regularly from then until now. ATT owes me nearly $500 for a service I didn't sign up for and didn't use. In

Questions

 • Plans & Features

35

1

0

BILLING AND CUSTOMER SERVICE

I upgraded my insurance plan to cover all 4 phones on my account. I went from paying $8.99 to $40 per month, So I thought.... 3 years later I find out that the customer service agent never eliminated my prior insurance payment. I call ATT and stay on the line for over 2 hours to hear the customer

Questions

 • Wireless Billing

35

4

0

Not receiving my Trade-in Credits and my Services are constantly being changed

I have been with ATT for 8 months now, left T-Moble after 15 years with them. It has been a nightmarish 8 months, to say the least.  I sent in 9 phones for trade-in credits as part of our agreement with ATT. To date, I have not received my credits, and all I get from ATT (Business trade-ins, B

Questions

 • Wireless Account

66

3

0

Not finding what you're looking for?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.