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Charged roaming although I have free text, calling and data in Canada and mexico

Hello, I have the unlimited plan and received a charge of 10$ for 10 mins call unage with numbers in America and USA. I am on the unlimited plan which says that there is unlimited calling, text and data usage in Canada and Mexico. Does anyone know how I could have gotten charged for roaming?

Questions

38

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Accepted Solution

How can I get access to my old phone records? (3 years ago?)

I'm trying to access my phone records from three years ago, the app is only letting me go back sixteen months how can I get the older records?

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11

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Need Bill receipt for the recharge Transaction

I would like to get the Bill receipt for the recharge Transaction on my number ( Edited as per the community guidelines ).

Questions

49

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Plan renewal

I have the funds in my account but my plan is not renewing. It did this last month and all I did was turn off auto pay and turn it back on to fix it, but this time it's not working.

Questions

33

7

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Accepted Solution

How can att take my elderly mothers money without consent or authorization

My mom canceled her phone bill because we took her on me and my husband's phone plan, because she couldn't afford it. We set up a payment plan to take care of the reaming balanced owed. How can they just take the full remaining balance out of her checking account and over draft her account? There wa

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37

4

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Accepted Solution

AT&T paygonline account locked..

I tryed to pay my prepaid on paygonline and failed several time to login. After that, it showed a message, "Your account is locked. Please call 611 from your device for help." Of course I tryed to change my password but they did not send recover code to my phone number. How can I do my payment and

Questions

57

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Accepted Solution

Closed

AT&T is keeping me hostage…

I have had a terrible experience with AT&T and now they’re making it very difficult for me to leave. I have never endured this with a phone company before. Let me explain: I decided to open up a new line for a business I plan to eventually open and to get more acclimated with the Android OS,

Questions

157

13

Accepted Solution

How to lower my bill

My bill for tv, internet, & phone is higher than neighbors. How can I reduce it?

Questions

511

11

0

Official Solution

Closed

The ONLY Way to Solve your Trade-In Issues

TLDR: Do not call AT&T Customer Service or the Returns Department, they will not be able to help you. File an FCC complaint and you will be contacted by someone. https://consumercomplaints.fcc.gov/hc/en-us     Let me begin by saying that I have been an AT&T cellular customer since

Questions

18.9K

83

Receipt

Hi I need a receipt from southwestern bell from December 2001.

Questions

25

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fee

I'm from Croatia and I texted (via whatsapp) someone from the UK will I get charged?

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33

2

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BILL COMPLAINT/FRAUDULENT ACTIVITY BY AT&T

I called at&t for new service in December. I specifically asked for internet plan that was not anything over 50.00 a month with no overage charges. The rep was quick to get me signed up under these terms. My bill would be 48.27 per month for house phone and internet. I am homelessin a shelter with l

Questions

623

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Porting help!

Purchased prepaid card via ATT website. Port was confirmed but not completed. That was four days ago and still no service. Can't actually speak to anyone because the system does not recognize number. Current carrier is saying they have done everything needed. There only suggestion was to have ATT ca

Questions

67

2

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Cancel AT&T Prepaid from Overseas

My husband and I had 2 AT&T Prepaid accounts that are on AutoPay. We cancelled when we left the USA in December 2021, we found we have been paying $33.71/ month for each number since, so in total, we've paid $809.04 to date for NOT USING AT&T services!!!! We are not being allowed to log on t

Questions

34

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AT&T PREPAID billed twice problem

I have been using AT&T PREPAID service for the past few months but discovered that I was billed twice in mid-march. I want to ask about how or why this happened and hopefully request a refund. I am unable to call customer services because I am abroad and could not find an email address that I can us

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29

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Prepaid ATT flip-phones

ATT should be ASHAMED of themselves for ignoring their prepaid customers during this time of crisis in our country! I sat on hold for OVER 94 minutes only to be RUDELY advised that I do not qualify for any relief simply bc I am a prepaid customer! The agent was also for snide in his responses and se

Questions

35

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How to disconnect prepaid connection when not in country

Hi, I am currently out of US and would like to disconnect / suspend my atnt prepaid connection. I am unable to reach customer care and not able to disconnect the services through manage account. I do not want to pay for another month where i will not be using the services. Request help.

Questions

46

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Have not used prepaid in a few months because I have a new contract with at&t but I am still being charged for prepaid. want money back

I have a new, more expensive plan with at&t and was told that prepaid was canceled but am still being charged for a prepaid plan that has not been used in at least 2 months. Would like money back.

Questions

52

6

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No credit for trade in phone

I purchased the new iPhone intending to trade in my old iPhone 8+ for a credit. I received a padded shipping envelope from AT&T with an address in La Vergne, TN. I packaged my phone and shipped it mid December and the USPS update on the tracking number says it arrived at the Nashville, TN Distri

Questions

144

1

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How do I get the autopay?

It says autopay not available on this account. How do I get the autopay?  It's a $5 discount on my bill.  I used a credit card as a payment method.  Is this the problem?  Does it need to be a debit card?

Questions

160

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