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Late phone returns

When I upgraded my iPhone several months ago my old device became lost before I could return it. A couple of months later it resurfaced, but I assumed that we had already been charged the $466 balance for the non-returned phone and that my husband had paid it without mentioning it to me, so it’s bee

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I want to be done with att

I’m not happy with customer services, prices or service!! I’ve already canceled my cable service after months of them trying to charge me for service that didn’t work!! I spent countless hours on the phone with customer service just to be lied over and over!! My phone and internet service constantly

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31

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Next Up NEVER ADDED and AT&T wont fix it!!!

Signed up for AT&T almost a year ago and it has been NOTHING BUT HEADACHES. At the time I signed up - I wanted Next Up, I even agreed to have it added to my account. I then had to contact AT&T every month as there were issues with my bill but I never noticed that Next Up wasn't on there.

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364

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Requesting and Obtaining Copies of Detailed Bills

I seeking to obtain copies of detailed bills (including billing information and call & text logs between January 2021 and March 2022. Please advise: Who should be contacted to make a request for copies of detailed bills between 1/21 and 3/22? What fees, if any, apply to a request for copies

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33

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Autopay Discount to my $40.00 monthly plan

I'm not getting the Autopay Discount on my $40.00 plan is it because I'm on the Affordable Connectivity plan? Thank you

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146

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Bill assistant

Hello I’m looking to get some kind of network on my phone with it being off.. things been sorta rough lately and I truly meant to call to reschedule my payment but another day went past.

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25

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Being charged $99 tech visit fee because a tree fell on the fiber line due to a storm. I need to dispute this fee.

There was a terrible storm a few weeks ago, and a tree came down and took the ATT fiber line down with it. The line was suspended from the pole across the street to my house, so it ended up coming down onto the public road as well. I called ATT, neighbors called ATT and non-emergency police due to t

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128

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ATT Canceled my Internet without my knowledge

On 16 September 2023 I called ATT to have my Uverse TV migrated over to DirecTV streaming. I specifically stated I do NOT what my internet canceled just the Uverse TV service. Which should be obvious since DirecTV streaming uses the internet. The next day 17 Sep 2023 my internet stopped working. 4

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212

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Rewards card

I am disable, am I eligible to get the reward discount? I have a Mobil phone with Att.

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34

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Internet cancellation

While we normally have unlimited internet on our phone, your company employee suggested that we buy home internet for $20 per month, so we connected internet to our home.When we received a bill of around $ 400-500 per month, we said cancel it and returned the modem, then your company employee told u

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73

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Billing Issues and Questions

Hi, I checked my bill this month, and it was double from what it was last month. It seems I was: -Charged an Upgrade Fee. I've already made that payment when I purchased the phone in-store. -What is AT&T Next Up(SM) - phone upgrade feature? Thank You,

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38

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No help from fixed wireless internet

I've contacted att multiple, and I mean multiple, times about my fixed wireless internet. Some calls lasting for hours, being transferred until my head spun, talking to techs who have no clue what's going on. I've argued the fact that my equipment is registering more data than we are actually using.

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252

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Detailed bill reprint

I am trying to get a detailed bill reprint from February 2022 with phone call logs. My online account only goes back to July 2022. When I call AT&T customer service, 6 different representatives have not been able to help me, and one supervisor hung up on me. I've been told I have to go to a corp

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40

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"Troubleshooting Connectivity Issues with bgw320: Invalid Password Error on Bose 500 and Blink Outdoor Gen 3 Cameras"

I recently acquired the bgw320, and I'm encountering connectivity issues with certain devices. Despite confirming the correct credentials, devices such as Bose 500 and Blink outdoor Gen 3 cameras can see the Wi-Fi but are unable to connect. The error message indicates an "invalid password," even tho

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Prepaid: 25¢ per min plan: how text messages and missed called are charged

Hi, I am on 40 dollars prepaid plan. I am thinking of switching to 25¢ per min plan plan. I was wondering how these are charged please? A) If I miss a call? B) If I miss a call and a person leaves me a voice message? Should I pay money to check my voice mails? C) What if I receive a text fro

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451

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Switched to another carrier before renewal date but still got charged

I transferred my AT&T prepaid phone number to another carrier on 10/30/2023 (morning). My renewal date is 10/31/2023. I see AT&T charged me on 10/30/2023. What did I get charged for a day before renewal and how do I get my money back? I am unable to login to my prepaid account anymore to che

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33

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Phone Stolen Over 1 week Ago - Cannot Cancel or Suspend Service

My phone was stolen over 1 week ago when I was in downtown reno. I have been attempting to get ahold of someone at ATT this entire time, but it is difficult as my schedule does not line up with the hours ATT is open. I was in Downtown Reno having a night at Gold Dust West Casino, when a homeless pe

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102

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AT&T says they'll accept Razr 40 Ultra for trade-in, but they dont. Paid off my phone for nothing, lost promo credits.

After some additional research, Im learning that the Razr+ hasn't been selling as well. This makes a ton of sense now that I know AT&T is saying it's eligible for trade-in, but its really not. Evidence: https://tradein.att.com/offer-details & https://drive.google.com/file/d/1bxYQuJTJy3YoPlUf

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215

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Submit final version bill to att.

I had an in home visit from an AT&T agent because I was getting WiFi. He added a mobile plan and gave me a new phone with a trade in, but I told him I still owed money on the phone from Verizon. He told me no problem and AT&T will buy the phone from them. Now I got a bill from Verizon for th

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How do I get my account updated to reflect that I returned my Next Up upgrade (upgrade reversal)?

I bought my Next Up upgrade on 09/24/23 through Apple website because ATT website was out of stock in the color I wanted. When I received the phone I changed my mind and returned it to Apple on 09/29/23. Apple received it and credited my account on 10/05/23 for the tax I’d paid. I’ve been trying to

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