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Re: Has anyone else been screwed over by uverse?

I am a Comcast member with 40 Mgps and ATT sales told me they could provide better internet service as a trial for 30 days with no obligation to pay anything unless I wanted to keep the service.  I agreed and their tech came out did the install and guess what, they barely ma

Questions

 • 2016

20

0

0

0

Billing dispute on a DSL modem that I returned few months ago.

Hi, I would like to try get this resolved before it escalates.  Basically, coupel of months ago, my DSL modem got fried by a surge.  I contacted AT&T support service and asked them for a replacement, they said they would bill me $125 and send me another one.  I agreed at first but then changed my mi

Questions

 • AT&T Internet Account

221

1

0

0

Serious SPAM error in email

I HATE webmail!!!!! Therefore I receive my email in Outlook. But, because I cannot turn off your spam filter in webmail, AT&T "steals" messages that they don't want me to receive. So I have to check that hated webmail folder regularly anyway. Well, are you completely clueless?! The AT&T spam filter

Questions

 • AT&T Internet Security

115

2

0

0

Address validation that has been here 16 plus yrs & neighbors have internet

I Was told to make an address validation case, I just don’t see how it makes sense that all my neighbors have internet but I can’t get it at my home. And grandparents were at same address for over 16 yrs. Technician said my address was ready it's been a year since anyone's lived here. How can an add

Questions

 • AT&T Internet Installation

98

2

0

0

Ongoing Billing Issues with AT&T Since October 2019 - Existing Internet Customer Who Moved To Space Coast Florida, New Mobile Customer

Does anyone know whom I need to get in touch with regarding several discounts and promotions that my local representative signed me up for, but have not been seeing on my billing statements? I've called *611 customer care a couple of times about it, but for some reason the most they can do is apply

Questions

 • Wireless Account

36

1

0

Cannot find my Account Number for my AT&T wireless service (mobile)

Cannot find my Account Number for my AT&T wireless service (mobile). Keep getting pointed to my account where this information is now shown. There is no bill to refer to. Cannot reach anyone by phone either.

Questions

 • Wireless Billing

24

1

0

Charged for device that was returned to att

I received a text message stating that att has not received my phone by April 1st and it would be charging my bill. I shipped the phone on the 22nd of March and when I checked the newgistics/tracking website it shows that the phone was Scanned in grapevine TX and then delivered on the 28th in fort W

Questions

 • Wireless Account

55

0

0

0

Accidental internal calls made might incur huge charges for me | Please help

Hello, After I travelled back from India on May 26th to the US, I forgot to activate the third party app I use to make international calls and accidentally used the local network to make those calls, and I suspect my charges might exceed 1000 dollars this month. Please help since I'm a student and t

Questions

 • Wireless Account

93

1

0

0

Samsung BOGO not being honored!

August 2016 Samsung BOGO not being honored!!I have been a customer for 10 years. I went to store in August 2016 to get the new Note 7, and a free Samsung through BOGO and added a new line. I was told I would see the credits for the free phone in 3 months and then every bill after.I paid and now 7 mo

Questions

 • Wireless Account

206

3

0

0

Billing issues and payment

I started my service and cancelled the plan within a day but the bill and installment amounts did not make sense. I called your service department and one lady confirmed that the activation would be waived and had confirmed it on the account. Second one mentioned that it would not be waived and I fi

Questions

 • Wireless Billing

77

2

0

Such a shame ...

i've called numerous times, chatted, and Facebook messaged to no avail.  I have been a customer for around 10 years.  I am trying to amend my payment arrangement to a later date and have been told "it can't be done" and even "you're screwed."  I am not trying to get free service just want to pay at

Questions

 • Wireless Billing

302

5

0

0

Closed

$2,300 in Fraudulent Long Distances Charges

Can anyone please help me? I discovered over $2,300 in outgoing call charges from US to Jamaica.  The phone is on my family plan and is used by my daughter who has an intellectual disability (special needs.) Based upon review of logs, two incoming calls from Montego Bay to my daughter's p

Questions

 • Wireless Account

28

1

0

unlock

I have locked my phone. I was told this is a temp phone number because i

Questions

 • Samsung

13

1

0

How to escalate within AT&T about missing installimet credits

I was a long time AT&T customer (17+ years), left AT&T for brief period of 7 months and joined back AT&T again in Aug 8 2019 by signing up 5 wireless lines.  At the time I signed up (over the Internet & chat with Agent), AT&T was promoting a free iphone 8 (worth $600) by giving me $20 monthly credit

Questions

 • Wireless Account

37

3

0

WORST Mobile Phone Trade In Experience Ever. OVER 6 MONTHS! No positive progress or near resolution. WHY AT&T? !

It’s really disappointing to know that there are other cases on these forums very similar to mine. This is definitely is the worst trade-in program I have ever experienced. If you have an opportunity to do a phone trade in via Apple, save yourself any potential headaches and go through them.&nbs

Questions

 • Apple

33

1

0

Installment Plan Remains on Account After Returning

So I returned an iPhone 11 Pro Max back on January 9th, 2020, and as of January 29th I continue to show the installment plan on my account. I was told it could take up to 14 days, but it has been more then 14 days now. I have tried to talk to the store, and they tell me EVERY TIME that the store

Questions

 • Wireless Billing

50

1

0

Was outside the country but had autopay on for 10 months.

Hi,   I was outside the country but had autopay on through my debit card. Now, I see that I have paid $44.45/month for 10 months and have lost $444.50. Since my phone was not used for these months (not a single call was made, message received, or any data used), how can I request for a refun

Questions

 • Wireless Billing

36

4

0

Error in billing - need activation date of phones

I am also trying to find my activation date. I bought 2 new phones on the same day last year under a buy one get one 1/2 off promotion. Unfortunately I have not received any credits on my bill. After looking at my bill I realized the number of installments are 11 out of 30 and 9 out of 30 on the oth

Questions

 • Wireless Account

14

0

0

I switched to unlimited plan for my 2 lines, online shows 2 Elite unlimited plan $75 but my plan shows $85 after setup automatic payments

I switched to unlimited plan for my 2 lines, online shows 2 Elite unlimited plan $75 but my plan shows $85 after setup automatic payments

Questions

 • Wireless Billing

62

1

0

Wireless Bill phone bill

I was locked up in jail from February to October how can I make payment plans to get this 921$ bill to go down

Questions

 • Wireless Billing

23

1

0

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