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Dear AT&T Wireless, I am writing to express my dissatisfaction with the service I recently received from your company. I recently visited the AT&T kiosk located in Walmart on Philips Highway in Jacksonville, FL in search of a new cellular provider. While the representative was very helpful
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Wireless Account
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So I pre-ordered a Google pixel fold. Phone was delivered with the camera having nothing but a black screen and malfunctioning. Fought back and forth between at&t, Google, and asurion to figure who was going to take responsibility for sending me a malfunctioning phone. It took 18 days to get a r
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Other Phones & Devices
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I’m curious as to why I’m not getting at least $200 credit for my iPhone I traded in. I’ve fought with them for over a year to get the full $800 credit for my phone and I was scammed saying “the find my iPhone wasn’t turned off”. So once I finish paying for this phone, a lawyer will be involved in a
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Phone & Device Upgrades
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There was a terrible storm a few weeks ago, and a tree came down and took the ATT fiber line down with it. The line was suspended from the pole across the street to my house, so it ended up coming down onto the public road as well. I called ATT, neighbors called ATT and non-emergency police due to t
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AT&T Fiber Account
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On 16 September 2023 I called ATT to have my Uverse TV migrated over to DirecTV streaming. I specifically stated I do NOT what my internet canceled just the Uverse TV service. Which should be obvious since DirecTV streaming uses the internet. The next day 17 Sep 2023 my internet stopped working. 4
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AT&T Fiber Account
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Signed up for AT&T almost a year ago and it has been NOTHING BUT HEADACHES. At the time I signed up - I wanted Next Up, I even agreed to have it added to my account. I then had to contact AT&T every month as there were issues with my bill but I never noticed that Next Up wasn't on there.
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Wireless Billing
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I am disable, am I eligible to get the reward discount? I have a Mobil phone with Att.
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Wireless Billing
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Hi, I am on 40 dollars prepaid plan. I am thinking of switching to 25¢ per min plan plan. I was wondering how these are charged please? A) If I miss a call? B) If I miss a call and a person leaves me a voice message? Should I pay money to check my voice mails? C) What if I receive a text fro
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Plans & Features
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I've contacted att multiple, and I mean multiple, times about my fixed wireless internet. Some calls lasting for hours, being transferred until my head spun, talking to techs who have no clue what's going on. I've argued the fact that my equipment is registering more data than we are actually using.
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AT&T Internet Equipment
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I feel honestly as if i have worked harder to keep atts service rather than be appreciated and retained by att. It feels almost as if att just doesnt want my business and i couldn't begin to think why. As i stated the the information provided from your records is what i used to get my calculat
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Wireless Billing
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I'm writing to dispute a final month charge as I canceled my account ( or tried to on 08/11/2023 when I paid off my phones and the billing starts on 8/12 ) I have been a customer of ATandT for 13 years and was recently sold an upgraded plan and have had nothing but problems. I called in on the 1
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Wireless Billing
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I had an in home visit from an AT&T agent because I was getting WiFi. He added a mobile plan and gave me a new phone with a trade in, but I told him I still owed money on the phone from Verizon. He told me no problem and AT&T will buy the phone from them. Now I got a bill from Verizon for th
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Wireless Billing
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I am going to try as calm as possible while I type this. I have spent an hour on the phone and now waiting for a call back to address a charge on my account for a non returned phone. I returned the phone back in May of this year (2023). Was told that my new phone would be shipped upon receipt
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Wireless Account
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My wife has been teaching a Home School Co-op now for 7 years. She does this twice a week, and home schools our children the other three days per week. At school she teaches History, Literature, and Grammar for 4th and 5th grade students. Because it is a Home School Co-Op she does not have an actual
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Wireless Account
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I recently upgraded my cellphone from a Samsung Galaxy s20 Ultra to a Samsung Galaxy s23 Ultra in February 2023. I used the box and the label AT&T provided. I mailed the phone on Feb 24th and AT&T received the device on Feb 27th, 2023 (according to the tracking number and confirmed with the
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Wireless Billing
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Hello, I have the unlimited plan and received a charge of 10$ for 10 mins call unage with numbers in America and USA. I am on the unlimited plan which says that there is unlimited calling, text and data usage in Canada and Mexico. Does anyone know how I could have gotten charged for roaming?
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Wireless Billing
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I tryed to pay my prepaid on paygonline and failed several time to login. After that, it showed a message, "Your account is locked. Please call 611 from your device for help." Of course I tryed to change my password but they did not send recover code to my phone number. How can I do my payment and
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Account & Usage
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My bill for tv, internet, & phone is higher than neighbors. How can I reduce it?
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Wireless Billing
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TLDR: Do not call AT&T Customer Service or the Returns Department, they will not be able to help you. File an FCC complaint and you will be contacted by someone. https://consumercomplaints.fcc.gov/hc/en-us Let me begin by saying that I have been an AT&T cellular customer since
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Phone & Device Upgrades
My plan started 11-2018, at that time the offer was you can choose a premium channel I choose HBO on 4-2019. I also received an email that stated with my unlimited plan I would get HBO for life. Now when I call, agents say that I never had HBO, or that it was a glitch in the system they went in corr
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Max Account & Billing