
Your order status
Did you just order a new device or trade-in your old device? We've made it easy to for you to check your order status.
Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
I'm from Croatia and I texted (via whatsapp) someone from the UK will I get charged?
Questions
•
AT&T Internet Features
I have tried to sign in to this from day one and haven’t ever been able too…
Questions
•
AT&T Internet Equipment
Closed
I have reported numerous times to more than1 retail store as well as office of the president. I have had numerous features that continue to be added to my account without permission, random access to add unapproved and random features without warrant, priorty note was added with incorrect dates, as
Questions
•
Wireless Billing
I want to remove combined billing asap. It's a total scam to lock in ALREADY loyal customers. It prevents the ability to pay off remaining contracts and upgrade phones (or unlock your phone so you can go to T-Mobile instead). After 4+ hours on the phone with ATT customer services, 1 hour at the
Questions
•
Wireless Billing
Purchased prepaid card via ATT website. Port was confirmed but not completed. That was four days ago and still no service. Can't actually speak to anyone because the system does not recognize number. Current carrier is saying they have done everything needed. There only suggestion was to have ATT ca
Questions
•
Account & Usage
AT&T has the worst customer service to keep loyal customers happy. Over a month of ongoing issues and no real support. They are more than willing to keep you in a hamster wheel, running around and around from in person, to on call to chat agents who have no clue about information shared. They al
Questions
•
Network Coverage
We ported over 5 lines. The Salesman offered $150 in credits for the activation fees and another $100 for us to go ahead and get some similar phones to what we wanted. Everything went smooth until the first bill. The $250 in credits wasn't there. We went to the store and asked about it and asked for
Questions
•
Wireless Billing
i will be leaving att once my contract is upmy contract is up the 15 so i will be switching to another carrierafter i leave on that day how does the bill work?do i have to pay the full amount for the rest of that month?also will be transfering my number overso i would probably do that about a day be
Questions
•
Wireless Account
I have a new, more expensive plan with at&t and was told that prepaid was canceled but am still being charged for a prepaid plan that has not been used in at least 2 months. Would like money back.
Questions
•
Account & Usage
Website don't work. Can't login, pay a bill without signin. Can't call to support because I don't speak English.
Questions
•
Wireless Account
So yesterday our car broke down legit 1/2 mile from home why the boys went to get haircuts, it actually wouldn't start for me earlier in the day but when they got done my husband called to tell me it wouldn't start so I walked to their location to see if I could get it to start like I was able to do
Questions
•
Device Features
ATT should be ASHAMED of themselves for ignoring their prepaid customers during this time of crisis in our country! I sat on hold for OVER 94 minutes only to be RUDELY advised that I do not qualify for any relief simply bc I am a prepaid customer! The agent was also for snide in his responses and se
Questions
•
Account & Usage
I have scheduled three different payments over the last few months. None of the payments went through, and after the scheduled date passes, I cannot see a record of them having ever existed. They just disappeared. Payment was to be through my credit card. My credit card company has no r
Questions
•
AT&T Fiber Account
Hi, I am currently out of US and would like to disconnect / suspend my atnt prepaid connection. I am unable to reach customer care and not able to disconnect the services through manage account. I do not want to pay for another month where i will not be using the services. Request help.
Questions
•
Account & Usage
Would like to post strong complaint to corporate office. need postal address and email address. thanks
Questions
•
Wireless Billing
Where to suspend my phone on vacation on www.paygonline.com. I can't find it. Please help me step by step. Thank you.
Questions
•
Account & Usage
I changed a plan 2 weeks ago. They did not inform me that they refused to back date it to the beginning of the bill cycle. I was clueless that I was going to have a $255 overage fee on an unlimited tablet. I have called in. I have been transferred to multiple people in multiple departments. I am cur
Questions
•
Wireless Billing
I had a problem getting a new sim card for 2 phones. One of the phones was disconnected in the process and did not work for 10 days. To resolve the problem my accounts were closed then reopened. Now I am paying more. This company performs the worst customer service I have ever received. I have to pa
Questions
•
Wireless Account
I am trying to cancel our Fax number that is owned by Teleport Communications Group, a company under AT&T. AT&T is unable to find this number when I provide them with our account number. There is no contact listed for Teleport Communications Group online, and we pay for our Fax line through AT&T. Wh
Questions
•
AT&T Phone Account
I tried to do a split payment to use the promotional card on a majority of my bill and a different method for the remainder. After going through the process, I got a confirmation number of a $170 payment towards my bill and I need to pay the remainder by January 4th. I go to my bill to pay the remai
Questions
•
Wireless Billing