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Prepaid account

Why does my prepaid account say I still owe when i have made several payments? '

Questions

147

1

0

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Official Solution

I agreed to a trade-in phone credit & have changed my mind. Can I cancel?

I agreed to trading in the old phones on my account for new ones. The agreement was I would get $1000 toward the new phones making 2 of them essentially free and the 3rd a minimal price. However instead of a straight trade in AT&T is charging me for the phones monthly & “offsetting” the char

Questions

4.4K

9

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Official Solution

Combining individuals plans to Family’s plan

I recently upgraded my phone to an iPhone 14 and my mother has a iPhone 13. We both are under the same account but we have separate plans. Both of our plans are the same (AT&T unlimited Starter plan). I Plan to add my fiancé to our account and wanted to know if it is possible to combine all 3 li

Questions

2.9K

3

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Official Solution

Puerto Rico Travel -Help

Good evening, I arrived to Puerto Rico, and I have AT&T Unlimited &More Premium. The day I arrived, I received a text that said I was automatically enrolled to IDP; this was unusual since I traveled in 2021, and I did not receive this text before. I communicated with 2 agents (chat and pho

Questions

7.4K

7

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I'm starting to grow a strong disdain for AT&T and their seemingly intentional methods of assuring you make zero progress toward resoluti

First, I bought a couple phones from somebody I know. I then opened an AT&T business wireless account, to which I added/ actived 3 devices total. A few days later I traded in my old S22 Ultra  for an $800 bill credit. The next morning, all three devices were dosconnected and  as I lat

Questions

66

2

0

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Family members switching carriers

Hello, multiple of my family members are switching carriers, and if they enjoy the new carrier I may switch aswell. i have 2 questions, since they have ported out completly will their line still show up on my bill? or will that line be deleted?? My second question is, will I have to close the accoun

Questions

35

2

Accepted Solution

how would i know my number at which my phone is locked to ,

SO ,  i bought a iphone 13 , from At&t from my friends account . but i get only the iphone 13 , no any carrier or sim card ,   but it was locked to AT&T carrier only ,   i used it with my wifi , and moved to , Pakistan .  now i want to use it with other ca

Questions

36

1

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AT&T target reps LIED about paying off our previous carrier bill

Came to target where AT&T reps were running a back to school promotion. Before switching and while asking all kinda of questions to these two reps we asked : we still have an outstaying balance for our phones from our current carrier so we are not sure if we want to switch. The rep said on our f

Questions

87

6

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Dispute open for phone exchange

I returned a brand new phone and I'm being charged $425.00. I spoke with an agent and a phone was returned on time and never credited to my account. When AT&T  fixes the issue, I will pay my outstanding bill.  Please notify me when this is done, so I can pay the balance. If service is

Questions

64

13

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ATT says RECYCLE equipment, no need to return it. BUT CHARGED ME FOR NOT RETURNING IT and CANNOT GET CUSTOMER SUPPORT FOR CLOSED ACCOUNT

This is the email I recceived. Seems pretty clear I DO NOT have to return my equipment. Now I am being changed for not returning it. (Edited per community guidelines)??? And when I call the support number no one can help me since my account is closed. SO I guess ATT will just ruin my credit and send

Questions

459

7

0

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Billing-Cancellation-Customer Service Issues

Hello, we seem to have an issue with our account.  We had presumably attempted to disconnect our service quite some time ago.  We were continued to be billed and debited from our Bank Account.  Called in last month to discuss issue.  Was then credited back monies from last 5 mon

Questions

79

2

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Accepted Solution

ATT billed me $250+ for international calls and got to know it only in the next bill.

I called ATT to check an additional charge on my recent billing cycle ($250+). I did not realize I made an international call until I got my credit card charged with the bill. I didn't even receive an alert or text message (except for an SMS after 2 days of calling and after the billing cycle which

Questions

104

2

0

Accepted Solution

Waived Taxes For New Purchases

In some cases will AT&T waive the taxes due at the time of purchase or put the taxes on the next billing cycle?

Questions

1.8K

3

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Transfer of funds

Just paid my bill with two $40 prepaid cards. I have $15 remaining that I'd like to transfer to my google play account. Please

Questions

73

1

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dissatisfaction with the service

Dear AT&T Wireless, I am writing to express my dissatisfaction with the service I recently received from your company. I recently visited the AT&T kiosk located in Walmart on Philips Highway in Jacksonville, FL in search of a new cellular provider. While the representative was very helpful

Questions

64

5

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Accepted Solution

Contracts

We got free phones through AT&T and signed a contract to pay so much per line for so many years. Now AT&T keeps raising the rate. How can they do that? I signed up expecting to pay X amount per month per line and first they remove the discount for auto-pay and then they raised the per line r

Questions

81

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Closed

Signature Program Verification

I am stuck in a loophole with the verification of my medical employment to get the 25% discount. At first my badge was rejected for not showing my last name (the hospital doesn't print this for our privacy), then I was rejected for having the wrong title, as I do have my CNA license but am called a

Questions

308

40

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Charge with “Damage device”

Got my bill yesterday and seen that it was $480+. Mind you, my last bill was $270 for upgrading phone which also makes no sense but I didn’t look more in to it. This time it was way off so I looked more into it and it comes up as damage device on my bill no more explanation just the charge. I did up

Questions

137

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Device trade in

I’m curious as to why I’m not getting at least $200 credit for my iPhone I traded in. I’ve fought with them for over a year to get the full $800 credit for my phone and I was scammed saying “the find my iPhone wasn’t turned off”. So once I finish paying for this phone, a lawyer will be involved in a

Questions

148

5

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Returned device

So I pre-ordered a Google pixel fold. Phone was delivered with the camera having nothing but a black screen and malfunctioning. Fought back and forth between at&t, Google, and asurion to figure who was going to take responsibility for sending me a malfunctioning phone. It took 18 days to get a r

Questions

28

1

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