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Account Login

I’m a new customer and I chose to get a new number. I haven’t received my account number and I don’t my new number yet. How can I login to my AT&T app with out either of those? I’m just trying to track my phone to see when it will be delivered, but I can login.

Questions

200

2

0

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First bill $297.38 for 2 lines

I got an iphone 4s for my teenager son on Dec. 24, 2012, and changed my individual plan to MOBILESHR 1GB UNLTT, which is the lowest cost family plan.   I then upgraded my dinosaur iphone 3gs to iphone 4s on Dec. 26,  2012. My first bill for Dec. 24, 2012 to Jan. 23, 2013 is $297.38. My son's new lin

Questions

4.4K

7

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AT&T WHO PAYS FOR THE WEEKEND PLUMBER BILL THAT IS DOUBLE THE WEEKDAY RATE? FOR THE LINE THAT YOU CUT??

ATT you cut the waterline to my parent’s house since last week. We have waited for the 48 hour call back and it has been over 48 hours. My dad is sick and guess what no water to take care of him. WHAT IS 48 HOURS TO YOU SINCE IT HAS BEEN OVER 72. FOUR DAYS WITHOUT WATER CAUSE YOUR PEOPLE DUG A HOLE.

Questions

267

6

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IMO Discount inactive, work for Best Buy

I am a Best Buy mobile sales consultant and sell/activate AT&T phones almost daily. My IMO discount recently stopped and I am concerned as to why. I cannot afford the full cost without discount and really hope this will be rectified before it affects my next bill. The site tells me to reach out to m

Questions

1.6K

1

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Cannot make single installment plan payment

I recently did a transfer of billing responsibility with my parents. According to them, they made sure to select transfer the device installment plan to me. However, when I go to pay the monthly installment on the phone, it does not give me any options other than paying off the phone entirely. I jus

Questions

132

4

0

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Iphone simlock in Ukraine

Good afternoon. I bought a phone in Ukraine, under the guise of neverlock. And as it turned out here simlock, I asked support to unlock it for me, but support said that I have to pay bills for this iPhone. But I don’t know where to pay and what to pay, I don’t have extra money, we are at

Questions

74

1

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Individual device data usage?

Is there a way to track how many GBs individual devices on our network are consuming each month? We are exceeding our plan's limit and do not know which devices we need to limit to stop the excess charges.

Questions

1K

2

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Prepaid account cancelled; phone number lost; balance all gone; refund request refused, unacceptable!

My AT&T Prepaid account was cancelled on May 31st 2022 without any earlier notification. The expiration date is April 2023, just refilled $100 for the extension. The phone number was also lost by AT&T. All my balance ($721.84) are lost. Call the costumer services and stopped by the corporate

Questions

893

24

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ATT cost me extra money for three months!!

I had an ATT family unlimited plan every month with my parents. In December 2021, my parents travelled abroad, and there was no need to pay for their unlimited plans. So I called ATT customer service on Dec. 19. The agency said she could suspend those two plans, and I only have to pay 10 dollars eac

Questions

165

4

0

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Forgot account password, but not in America, no signal to recieve text messages

I wang to log in my prepaid account to change the paying method. I forgot my passport, while I'm not in America now,so I could not recieve any messages to help me log in. How can I keep pay for my number or can I cancle my number?

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45

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Exit a family plan deleting my number

I'm part of a family plan with some friends, and now 3 of us want to exit because we'll leave the Country (we're ending our 1 year-master's). We'll pay the bill for June in 3 days (our last bill). In fact, June will be the last month for the 3 of us that want to quit, how does it work now? Can I

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282

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Rewards, Fees, and Bill Payments

We put this together to help you find some of the popular questions on Reward Cards, Fees/Charges, and Billing information. Also, Owen is here to help you out and gives a brief and simple explanation of some popular billing questions and how to do it all on the myAT&T app.     &nb

Questions

81.6K

9

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Out of Country and Need Help? – AT&T Has Your Back

While you travel outside of the U.S., you may notice that you are unable to sign in to your myAT&T account. Not to worry, AT&T has you covered when you travel, just call our international line at 314.925.6925. Our international team can help with: Billing questions Account concerns

Questions

612

1

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Scammed by employee nothing being done.

Good afternoon, I recently had internet issues and a guy was sent to my house to fix it. I found out he was a veteran like me and he had asked me what company I used and told him T-mobile and he mentioned att but I said I was not really interested and he kept asking about what phones me and the fam

Questions

451

8

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Why can't I set up autodraft?

I have an accounting business in which I set up autopays for all my client utility accounts. Unfortunately, we are unable to set up autopay for a handful of accounts because the checking accounts starts with the number "5." We've tried inserting a "0," with no luck. Seems like an odd thing for such

Questions

68

1

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Usage not posted

Why are my calls and texts not listed in the call and text usage log in this app? They used to be, and now they are not listed, but the rest of the phones on my plan have all their usage posted.

Questions

278

2

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Feel like I'm being overcharged, but want to double-check

I have AT&T 1gig home internet with the HBO Max plan. I have been charged $85 for the service for the past couple of months and wanted to start shopping around some options to see if I could save some money somewhere. When I started shopping around on the AT&T website, I noticed that in my A

Questions

299

4

0

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Can an iPad work if it doesn't have a dedicated line?

Can an iPad work if it doesn't have a dedicated line? Can someone still play games and such on it? Am I paying for each dedicated line for each iPad each month?

Questions

545

3

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I forgot my User ID and Password

I've been paying my bill by phone, but I want to start paying my bill using the website, I do not remember either the UserID or Password

Questions

292

2

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List of employers eligible for Signature discount program?

Is there anyplace I can see a list of employers eligible for the AT&T Signature Program? If I am filling out the form for this and my employer comes up as a choice in the dropdown, does that mean I'm eligible? If there is a link to such a list, I'd appreciate someone posting it, thanks.

Questions

172

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