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Keep away from AT&T uverse

So terrible service...after joining the service last july 2016, every month until now Feburary 2017, I have to call the service center to correct my wrong charged bills...b.a.d...situation..terrible headache....aweful nightmare... please you all keep away froom AT&T...Sooooooooooooooooooooo Terrible

Questions

 • U-verse TV Account

164

1

0

0

What would you say?

What would you say to AT&T if they charged your 81 year old Mother for Internet Service from July 2019 (when she told them she did not want it since it never worked.) until TODAY, BUT provided HER service to someone in Marble Bluff Subdivision (Marble View)... and REFUSED to credit her the money

Questions

 • AT&T Internet Installation

37

1

0

Combined billing = scam. DON'T DO IT!

I want to remove combined billing asap. It's a total scam to lock in ALREADY loyal customers. It prevents the ability to pay off remaining contracts and upgrade phones (or unlock your phone so you can go to T-Mobile instead). After 4+ hours on the phone with ATT customer services, 1 hour at the

Questions

 • Wireless Billing

37

3

0

Philippino Rep Kathleen Jewel

Howdy all, I have be dealing with AT&T for approx 10 years now and until last night I have never met a more professional, kind and polite Rep before til I met Ms. Kathleen Jewel. She works at the Philippines Call Center (I always ask). She answered my call (for reference I was adding 2 lines to

Questions

 • Account Features

39

3

0

No credit for trade in phone

I purchased the new iPhone intending to trade in my old iPhone 8+ for a credit. I received a padded shipping envelope from AT&T with an address in La Vergne, TN. I packaged my phone and shipped it mid December and the USPS update on the tracking number says it arrived at the Nashville, TN Distri

Questions

 • Phone & Device Upgrades

83

1

0

Three scheduled payments did not go through after the scheduled date passed.

I have scheduled three different payments over the last few months. None of the payments went through, and after the scheduled date passes, I cannot see a record of them having ever existed.  They just disappeared. Payment was to be through my credit card.  My credit card company has no r

Questions

 • AT&T Fiber Account

32

4

0

AT&T deceptive billing

Back in Nov 2020, I took AT&T up on their offer, trade in my iPhone XS with a credit of up to $700 on a new iPhone 12. 3 things I failed to notice: 1. They only credited me $245 and never paid it back to me or credit on my monthly bill 2. They (the company rep at a company store) changed my acco

Questions

 • Wireless Billing

58

4

0

Prepaid does not work at all

So about a week ago, I started a new wire in AT&T with 50$ prepaid on the offline shop. However, my account still says that I have to pay 50$ to start my account working normally. The PIN, which was written on the receipt says that it has already been used and I get messages that say that I need to

Questions

 • Wireless Billing

43

1

0

Does World Connect feature work the same way when account holder is in France calling/receiving calls FROM the U.S.??

Does the WORLD CONNECT feature on an account holder's AT&T line allow the account holder to contact the U.S. and be contacted from the U.S. while the account owner is physically located and working in another country - specifically France?? Thanks in advance any and all help!

Questions

 • Account Features

38

3

0

SD024 Error when accepting billing responsibility

This is ridiculous I have posted so many comments, called ATT support and no one is able to help me they just say. Sorry. I am about ready to cancel everything and go to Spectrum. I should have done that last week but I didnot I believed the att guy when he said I could do this. It is very frustrati

Questions

 • AT&T Fiber Account

30

0

0

How can I get AT&T to reset my online account?

Somehow I cannot do anything in my online account. All that's there after logging in is my account # and personal profile info, but otherwise the site seems broken. And its been like this for over a year, not just a temporary webpage issue. Can't see what the current charges are and when they are d

Questions

 • Online Account Access

28

1

0

How to disconnect prepaid connection when not in country

Hi, I am currently out of US and would like to disconnect / suspend my atnt prepaid connection. I am unable to reach customer care and not able to disconnect the services through manage account. I do not want to pay for another month where i will not be using the services. Request help.

Questions

 • Account & Usage

24

2

0

Trying to cancel Fax line

I am trying to cancel our Fax number that is owned by Teleport Communications Group, a company under AT&T. AT&T is unable to find this number when I provide them with our account number. There is no contact listed for Teleport Communications Group online, and we pay for our Fax line through AT&T. Wh

Questions

 • AT&T Phone Account

19

0

0

I would like to continue to receive a paper bill please!

I would likexa paper bill.

Questions

 • U-verse TV Account

429

3

0

0

NEED CORPORATE EMAIL ADDRESS TO REGISTER COMPLAINT

Would like to post strong complaint to corporate office. need postal address and email address. thanks

Questions

 • Wireless Billing

73

2

0

Wondering how to designate trade in card for AT&T bill payment

I was wondering how to designate my promo card of $200 towards my bill payment if I'm on autopay.  I have no intention of visiting an AT&T store, so I can't just walk in with it.   Any ideas?

Questions

 • Wireless Billing

643

2

0

0

Pricing is out of control

I am beyond frustrated with AT&T and its lack of customer loyalty.  I have been using AT&T for phones for over 15 years; we have AT&T uverse, phone and internet for 10 years.  The monthly cost for the uverse, internet and phone just went up to over $300 per month.  When I called to try and talk to t

Questions

 • U-verse TV Account

227

2

0

0

Roadside Nightmare 1/2 mile from home

So yesterday our car broke down legit 1/2 mile from home why the boys went to get haircuts, it actually wouldn't start for me earlier in the day but when they got done my husband called to tell me it wouldn't start so I walked to their location to see if I could get it to start like I was able to do

Questions

 • Device Features

23

1

0

Cant create an account because it cant verify my account?

I've been trying to make an account and I put in all of my details, but once I enter my FAN it says that it cannot verify? I'm not sure what I'm doing wrong here. Anybody have a solution?? I need to get online and see if my bill is ready to be paid.

Questions

 • Online Account Access

22

1

0

total problem

Jul 23. 2021, I visited AT&T store and new open home internet service. and i asked to install the modem myself, but it was impossible. And at 11 AM on the 26th , a technician came and worked for 2 hours, and he forced the place he wanted, but not the place i wanted, also i did not receive any do

Questions

 • AT&T Internet Account

19

1

0

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