
Your order status
Did you just order a new device or trade-in your old device? We've made it easy to for you to check your order status.
Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Accepted Solution
Official Solution
After international calling plan is on phone, and call without Wi-Fi is made it’s $10.00/ 24 hour period… is this correct? Are there any other extra calling fees: charged for local? Distance within country? Overseas? What is best solution for calls: The travel will be for up to 2 years. Ph
Questions
•
Apple
Accepted Solution
Official Solution
Closed
Learn how to setup paperless billing AT&T is on a mission to make a difference, including finding ways to reduce paper waste. One of those ways is to set up free paperless billing for your AT&T account. You’ll enjoy greater convenience and control managing your bill payments, as well a
Questions
•
U-verse TV Account
Accepted Solution
Official Solution
I have two phones on the AT&T Unlimited Your Way Elite plan. The question I have is about mobile security plus. The first phone has an option when I manage my account addons to select AT&T Mobile Security Plus for unlimited plans, however, the second phone only has options for the $3.99 a mo
Questions
•
Account Features
Accepted Solution
Official Solution
I understand first bills are higher. However, when I established new service in the ATT store, I showed them my special offer for fiber customers. I assumed the employee put the rate plan in. My online bill reads as if I just walked in off the street and was offered no discounts.
Questions
•
Wireless Billing
Accepted Solution
Official Solution
If you are thinking about upgrading? Need setup auto-pay or make a late payment? What about the status of your order? And insurance, you have to have that! Check out some helpful information below! Upgrading? Check Out Your Options! Order your new device! - Skip the line, order online!&nbs
Questions
•
Wireless Account
Accepted Solution
Official Solution
I lost my credit card bill and I would like to receive the same receipt by e-mail. I used AT&T prepaid SIM Card during my trip.It was unlimited data, cost 75$(I used Auto-payment, so I save 10$.)I paid it by credit card, and I lost my credit card bill.I would like to receive the same receipt by e-ma
Questions
•
Wireless Billing
Accepted Solution
Official Solution
My AT&T account is in my husband's name but as soon I I do something he doesn't like or I don't follow his rules, he shuts off my service. I pay my bill and don't want him to have the ability to do this. Please help
Questions
•
Samsung
Accepted Solution
Official Solution
Hello everyone, I was recently charged with $150 after not returning the device, I have had almost no time to return this, very busy schedule, and the representative when i cancelled my service told me nothing would happen if i dont return it other than a reminder. I received no reminder, still h
Questions
•
AT&T Internet Equipment
Accepted Solution
Official Solution
Does the primary acount holder have access to my text messages, can there read them. Can they listen to my voicemails?
Questions
•
Other Phones & Devices
Accepted Solution
Official Solution
Hi, I found out through another post I made that prepaid subscriptions don’t have roaming in Korea. I can’t sign in to my AT&T account because I can’t get the verification code text to sign in, nor can I make any calls or use live chat. I really need help with figuring out my b
Questions
•
Wireless Billing
Accepted Solution
Official Solution
Hi, I'm not looking to pay $10/mth for equipment and was wondering if I could just buy the gateway, and not rent it. If I switch to AT&T it's for the long haul, and 5-6 years from now I'd rather not be paying $600-700 (and counting) for a gateway.
Questions
•
AT&T Fiber Equipment
Accepted Solution
Official Solution
Is there a way to track how many GBs individual devices on our network are consuming each month? We are exceeding our plan's limit and do not know which devices we need to limit to stop the excess charges.
Questions
•
AT&T Internet Plans
Accepted Solution
Official Solution
I have an accounting business in which I set up autopays for all my client utility accounts. Unfortunately, we are unable to set up autopay for a handful of accounts because the checking accounts starts with the number "5." We've tried inserting a "0," with no luck. Seems like an odd thing for such
Questions
•
AT&T Phone Account
Accepted Solution
Official Solution
ATT you cut the waterline to my parent’s house since last week. We have waited for the 48 hour call back and it has been over 48 hours. My dad is sick and guess what no water to take care of him. WHAT IS 48 HOURS TO YOU SINCE IT HAS BEEN OVER 72. FOUR DAYS WITHOUT WATER CAUSE YOUR PEOPLE DUG A HOLE.
Questions
•
AT&T Fiber Installation
Accepted Solution
Official Solution
Can an iPad work if it doesn't have a dedicated line? Can someone still play games and such on it? Am I paying for each dedicated line for each iPad each month?
Questions
•
Apple
Accepted Solution
Official Solution
Is there anyplace I can see a list of employers eligible for the AT&T Signature Program? If I am filling out the form for this and my employer comes up as a choice in the dropdown, does that mean I'm eligible? If there is a link to such a list, I'd appreciate someone posting it, thanks.
Questions
•
Account Features
Accepted Solution
Official Solution
I've been paying my bill by phone, but I want to start paying my bill using the website, I do not remember either the UserID or Password
Questions
•
Online Account Access
Accepted Solution
Official Solution
I got an iphone 4s for my teenager son on Dec. 24, 2012, and changed my individual plan to MOBILESHR 1GB UNLTT, which is the lowest cost family plan. I then upgraded my dinosaur iphone 3gs to iphone 4s on Dec. 26, 2012. My first bill for Dec. 24, 2012 to Jan. 23, 2013 is $297.38. My son's new lin
Questions
•
Wireless Billing
Accepted Solution
Official Solution
I am a Best Buy mobile sales consultant and sell/activate AT&T phones almost daily. My IMO discount recently stopped and I am concerned as to why. I cannot afford the full cost without discount and really hope this will be rectified before it affects my next bill. The site tells me to reach out to m
Questions
•
Wireless Billing
Accepted Solution
Official Solution
Closed
We put this together to help you find some of the popular questions on Reward Cards, Fees/Charges, and Billing information. Also, Owen is here to help you out and gives a brief and simple explanation of some popular billing questions and how to do it all on the myAT&T app. &nb
Questions
•
U-verse TV Account