Your order status
Did you just order a new device or trade-in your old device? We've made it easy to for you to check your order status.
Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Accepted Solution
Official Solution
I am looking at signing up for ATT and have selected the Samsung Galaxy A51 5G for $30 billed at $1 per month (retail $499), and then I see $45 for Estimated Sales Tax. This seems high if I am only paying $30 for the phone. I have never paid sales tax on anything more than the purchase price so I am
Questions
•
Wireless Billing
Accepted Solution
Official Solution
If a line in which an insurance claim was filed and then a TOBR was done, will the deductible follow the number of the claim filed (line transferred to another account) or will it remain with the original account owner?
Questions
•
Wireless Billing
Accepted Solution
Official Solution
I just upgraded two old iPhone 4's to the iPhone 7. They didn't bother telling me that they were going to charge me an additional $15 per line per month for each phone for virtual voice mail. I never asked for and did not want virtual voice mail. If I don't accept the additional $360 per year charge
Questions
•
Wireless Billing
Accepted Solution
Official Solution
Hello I want help. I bought an iPhone from Saudi Arabia, used and locked from the telecom company. Can I pay the contract and unlock the network? How do I know how much is left on it? I don't know how to use the official websiteI don't have any imei
Questions
•
AT&T Internet Plans
Accepted Solution
Official Solution
How can I get usage records from before Jan 2021?? That's the furthest my online records go
Questions
•
Online Account Access
Accepted Solution
Official Solution
Closed
I was misled and overcharged $60/month since July. I was lured to transfer from T-Mobile to AT&T wireless on July 17, 2023. Since I already have internet account with them, when I transferred to AT&T they just added my wireless service to my current internet account at the time I figured out after t
Questions
•
Wireless Billing
Accepted Solution
Official Solution
Your AT&T bill has never been easier to understand, but there are factors that can make the bill vary. Understanding these charges will help eliminate any surprises. PromotionsPromotions can make a huge difference to your monthly bill. Check on your bill to see what promotions are active and
Questions
•
U-verse TV Account
Accepted Solution
Official Solution
I signed up for the 160.00 month plan for our family of 4. Instead my bill is 273.00 a month. When talking to the sales rep i told her what i was looking for and she directed me to the s4 and s5. I was told that if we signed a 2 yr contract our phones would cost only 30 some dollars. I made sure it
Questions
•
Wireless Account
Accepted Solution
Official Solution
My elderly mother is accidentally renting movies and racking up charges. She's deaf and quarantined in assisted living so I cannot go in to try to disable it. I've searched the site and app and cannot find a way to turn off movie rentals On Demand. Help?
Questions
•
Watching U-verse TV
Accepted Solution
Official Solution
Closed
I have been calling into AT&T support to get my elderly Mother's account modified for hours. Her phone plan has been under her husband's account and her husband has been the account holder however he passed away 14 months ago. Clearly, in this situation going to AT&T is not on the high list
Questions
•
Wireless Billing
Accepted Solution
Official Solution
Regardless whether I use the computer or the myatt app, when I attempt to set up an extended payment arrangement from the page: https://www.att.com/my/#/makePayment/arrangeLatePaymentit will not allow the transaction to go through. The error message I receive is: "We are unable to process
Questions
•
Wireless Billing
Accepted Solution
Official Solution
Hello! How do I get older billing statements starting 2014 and up to 2020?
Questions
•
Wireless Billing
Accepted Solution
Official Solution
How do I connect to the cloud to manage my account??
Questions
•
Wireless Account
Accepted Solution
Official Solution
Closed
Does AT&T recognize all front line healthcare workers, such as occupational, physical, respiratory, and speech therapists? I was told there was a 25% wireless discount for doctors and nurses by a representative, but they weren't sure if I qualified. As a therapist and longstanding customer, my f
Questions
•
Wireless Account
Accepted Solution
Official Solution
So I recently jumped on a plan with my boyfriend, & we agreed that I would pay for my phone bill & he would pay for his, it sounds really simple & straightforward, right? Wrong. Well, now that it’s come to that day where the bill needs to get paid, he’s demanding I give him the money, wh
Questions
•
Online Account Access
Accepted Solution
Official Solution
Check out more features on myAT&T. How to Change your Billing Address Login and select “Go to billing & payments”. Scroll and select “Change billing & payment options”. Select “Update billing information”. Input the appropriate information and select “Save”.
Questions
•
U-verse TV Account
Accepted Solution
Official Solution
Learn how you can pay your AT&T Internet, Uverse, and Mobility Bill There are a variety of options available to pay your AT&T bill: Pay with your bank account Debit/ credit card BitPay Set up payment arrangements Late payments And more! Ways to pay online Don't r
Questions
•
Wireless Account
Accepted Solution
Official Solution
Closed
A couple of months ago I was stopped by an AT&T representative at BJ's and I was told that I could get an iPhone XR for $5 a month (for 30 months), and an iPhone 8 for free if I switched to a new plan with unlimited data, talk, text. I agreed to the terms, got my plan changed from 10GB a month to Un
Questions
•
Phone & Device Upgrades
Accepted Solution
Official Solution
Hi. I am currently back in my home country due to the coronavirus outbreak. This means that I will not be using my prepaid number for the next couple of months. I called AT&T just now to suspend my account and they said the only way to do it was by ending the AutoPay feature online which I did. The
Questions
•
Plans & Features
Accepted Solution
Official Solution
I lost my credit card bill and I would like to receive the same receipt by e-mail. I used AT&T prepaid SIM Card during my trip.It was unlimited data, cost 75$(I used Auto-payment, so I save 10$.)I paid it by credit card, and I lost my credit card bill.I would like to receive the same receipt by e-ma
Questions
•
Wireless Billing