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Rewards, Fees, and Bill Payments

We put this together to help you find some of the popular questions on Reward Cards, Fees/Charges, and Billing information. Also, Owen is here to help you out and gives a brief and simple explanation of some popular billing questions and how to do it all on the myAT&T app.     &nb

Questions

 • U-verse TV Account

81.3K

9

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0

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Official Solution

Way to view text messages from a blocked number?

I have a number blocked on my iPhone 7 but see in my itemized bill that the number has texted me. The texts are marked as "received" in the bill, even tho I don't get them. Does the sender get notified that the messages aren't being delivered?  Is there a way to view the messages without unblocking

Questions

 • Wireless Account

12.3K

2

0

0

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Official Solution

First bill $297.38 for 2 lines

I got an iphone 4s for my teenager son on Dec. 24, 2012, and changed my individual plan to MOBILESHR 1GB UNLTT, which is the lowest cost family plan.   I then upgraded my dinosaur iphone 3gs to iphone 4s on Dec. 26,  2012. My first bill for Dec. 24, 2012 to Jan. 23, 2013 is $297.38. My son's new lin

Questions

 • Wireless Billing

4.3K

7

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0

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Official Solution

I agreed to a trade-in phone credit & have changed my mind. Can I cancel?

I agreed to trading in the old phones on my account for new ones. The agreement was I would get $1000 toward the new phones making 2 of them essentially free and the 3rd a minimal price. However instead of a straight trade in AT&T is charging me for the phones monthly & “offsetting” the char

Questions

 • Wireless Billing

190

7

0

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Official Solution

Out of Country and Need Help? – AT&T Has Your Back

While you travel outside of the U.S., you may notice that you are unable to sign in to your myAT&T account. Not to worry, AT&T has you covered when you travel, just call our international line at 314.925.6925. Our international team can help with: Billing questions Account concerns

Questions

 • Wireless Account

385

1

0

0

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Official Solution

The ONLY Way to Solve your Trade-In Issues

TLDR: Do not call AT&T Customer Service or the Returns Department, they will not be able to help you. File an FCC complaint and you will be contacted by someone. https://consumercomplaints.fcc.gov/hc/en-us     Let me begin by saying that I have been an AT&T cellular customer s

Questions

 • Phone & Device Upgrades

7.9K

36

Accepted Solution

Mom Died, I've been trying to cancel her cell phone account for Months now.

My Mom Died back in Feb. I've been trying to cancel the Phone account since April.  Apparently there is no way to actually tell At&t online or by phone that she is gone.  When the account that was paying for the phone bill was closed I figured that might do it, but no, now they are se

Questions

 • Wireless Account

3.3K

19

0

Official Solution

Prepaid: 25¢ per min plan: how text messages and missed called are charged

Hi, I am on 40 dollars prepaid plan. I am thinking of switching to 25¢ per min plan plan. I was wondering how these are charged please? A) If I miss a call? B) If I miss a call and a person leaves me a voice message? Should I pay money to check my voice mails? C) What if I receive a text fro

Questions

 • Plans & Features

199

12

0

Access to Prepaid Account Online

Have a prepaid phone currently outside the USA however need to cancel the autopay on the account . Unable to get the PIN as the phone currently doesn't work in the currently location.What can be done to cancel this auto pay?Thanks in advance,

Questions

 • Plans & Features

19

1

0

Porting help!

Purchased prepaid card via ATT website. Port was confirmed but not completed. That was four days ago and still no service. Can't actually speak to anyone because the system does not recognize number. Current carrier is saying they have done everything needed. There only suggestion was to have ATT ca

Questions

 • Account & Usage

39

2

0

A hurtful situation

Hello, my name is Derek and I am writing in regards for my mother and sister who have both been dealing with chaos and trying to get our account resolved for over 2 weeks going on 3 now. We have been loyal customer since before AT&T bought Alltel. We are trying to upgrade our phone as well as port 2

Questions

 • Account Features

58

1

0

Transfer from postpaid to prepaid and billed for extra data!

I have just transferred from postpaid to prepaid plan. But I still have to pay for one more postpaid bills including 3GB of data in next billing cycle( Nov 24 - Dec 23). I know that I cancelled my postpaid plan days after new billing cycle began and I am willing to pay for that. But am I supposed to

Questions

 • Wireless Billing

76

1

0

0

20 years paying 500 dollars a month for my business my husband whose name its in died in may now At&t will not show breakdown and rude!!!

Okay first off without a word spoken or death certificate they moved the account into my daughter's name and said its because she was using her phone for a month bc she was in between getting a different home internet when we got her plan with ours it was unlimited so she had no idea the charges wer

Questions

 • Wireless Billing

96

1

0

Have not used prepaid in a few months because I have a new contract with at&t but I am still being charged for prepaid. want money back

I have a new, more expensive plan with at&t and was told that prepaid was canceled but am still being charged for a prepaid plan that has not been used in at least 2 months. Would like money back.

Questions

 • Account & Usage

29

6

0

Viewing a phone bill

When you are looking at your bill online, does it show texts and calls between you and someone else who is also on your plan?  Or will the bill just show texts and calls that you make with people that are NOT on your plan?

Questions

 • Wireless Billing

90

2

0

Horrible Coverage in my Area while paying way too much for phones no one can use

AT&T service used to be great where I live, but now, I can barely get a signal with any of the phones on my account. Over the 5-6 years that I have had AT&T, we have had amazing coverage and have been very happy with them; however, over the past year, the coverage has disappeared almost completely w

Questions

 • Wireless Account

212

3

0

0

Fraudualent account opened by ATT agent and ATT doesnt resolve the issue for 8 months

ATT sales consultant K. S. (hereinafter i will not write the names but just initials of ATT personnel in order not to provide their private info) from the Att store # 121409  took my ssn and driving license to open new att account for me. Im still using the account that he opened for me. However, as

Questions

 • Wireless Billing

157

1

0

0

Billing and Internet Throttling

Good morning,I am paying for Fiber 300 and have only been able to get 100 mbps Down/Up for quite some time now. I had a tech come out 2 months ago and he couldn't figure out why I was only able to get 100, at most 150 on any of my devices. I was directed to customer service and given a new (same mod

Questions

 • AT&T Internet Account

6

0

0

Combined billing = scam. DON'T DO IT!

I want to remove combined billing asap. It's a total scam to lock in ALREADY loyal customers. It prevents the ability to pay off remaining contracts and upgrade phones (or unlock your phone so you can go to T-Mobile instead). After 4+ hours on the phone with ATT customer services, 1 hour at the

Questions

 • Wireless Billing

37

3

0

What would you say?

What would you say to AT&T if they charged your 81 year old Mother for Internet Service from July 2019 (when she told them she did not want it since it never worked.) until TODAY, BUT provided HER service to someone in Marble Bluff Subdivision (Marble View)... and REFUSED to credit her the money

Questions

 • AT&T Internet Installation

37

1

0

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