Have you received a suspicious email, call or text message? We can help.

Official

Accepted

Unanswered

Advanced Filters

Search Results (982)

Relevance

Accepted Solution

Official Solution

How to buy postpaid sim in USA while traveling in Student exchange program from 5 months

I will be coming to the USA under the student exchange program in the first week of Jan. I want to know how to get a postpaid sim as I will be living in a student dorm which will be allotted to me on arrival. Also, what are the usual taxes on the bills, and how to add international calling? Also, te

Questions

419

2

0

Accepted Solution

Official Solution

How to upgrade trade-in promo early

Hi, I have a monthly trade-in promo credit for my iPhone. I currently have 20 more months of trade in credit left of the 36 month credit. If I were to pay off my current phone and get the new iphone, will I continue to get the remaining 20 credits applied towards future 20 statements?  To cl

Questions

118

2

0

Accepted Solution

Official Solution

Text usage is not showing up on my bill

Since May 10, the text usage for the three phones on my plan does not show up. Any clue what the issue is? Thanks

Questions

4.2K

2

0

0

Accepted Solution

Official Solution

Splitting a phone bill

I was wondering if I could pay $200.00 of my phone bill today and pay the rest next Friday without my account being suspended?

Questions

1.3K

2

0

0

Accepted Solution

Official Solution

ACC suspended and need to pay - not even an AT&T customer.

I live in a completely different country - not even an American citizen. No idea what AT&T even was until I kept getting billing info from them. Am unable to fill out the fraud form as I need a security number - whatever that is??? This is the email I get sent. It doesn't have my name attache

Questions

161

7

0

Accepted Solution

Official Solution

Security breach wifi id theft unfair charges

Reembursement and or return to unaffected payment amount is requested due to unauthorized user, who  through my at&t wifi account, was able to also attain my banking and other private accunts. Due to this breach in security through this at&t internet account, my autopay for my home wif

Questions

93

2

Accepted Solution

Official Solution

iPhone XR Trade In Credit Never Applied in Full

I came over to AT&T back in November and traded in my iPhone XR that was in great shape to AT&T for a free iPhone 13 (installment credits.) - The only thing I ever got for my trade in was $135 - What on gods green earth? I thought I signed up for the $800 trade in promo back a few months ago

Questions

1.1K

10

0

Accepted Solution

Official Solution

returning late equipment

Will I still be charge after i return my late non-returned equipment to the UPS store?

Questions

899

1

0

Accepted Solution

Official Solution

Cost for putting AT&T fiber internet on vacation hold for a month

I am interested in signing up for AT&T fiber internet. I am planning a long trip this summer and would like to be able to put this service on hold for a month. Is that possible? If so, what's the cost?

Questions

451

1

0

Accepted Solution

Official Solution

Text Scam, How Do They Know?

A few weeks ago, I paid my wireless bill online. Immediately after I paid it, I get a text message that says "Latest bill processed, thank you for your support" and it was followed by a link. Thinking it was from AT&T, I click the link, fill out the survey, and pay the shipping for a free watch.

Questions

22.6K

13

Accepted Solution

Official Solution

Selling a phone not fully paid off

Okay so I have a iphone 13 not on the next plan and I don't like it . Can I sell it and continue to make payments till paid off... And swap a sim card to a different phone without it effecting my account. Thanks basially paying as normal with a different device for the sim card I've seen people sa

Questions

630

6

0

Accepted Solution

Official Solution

What message does your phone give you when your service has been cut off.

Hello, I am a screenwriter looking for some information. My main character is going through some hard times and I was wondering if anyone knew what one's cellphone would do if they were to try and make a call when their service has been shut off? Would it give some sort of prerecorded message? if so

Questions

2.1K

1

0

Accepted Solution

Official Solution

Bill Higher than Expected

Your AT&T bill has never been easier to understand, but there are factors that can make the bill vary. Understanding these charges will help eliminate any surprises. PromotionsPromotions can make a huge difference to your monthly bill. Check on your bill to see what promotions are active and

Questions

2.7K

5

0

0

Accepted Solution

Official Solution

Canceling my service?

I want to end my at&t service. My balance is at 0.00, I removed all of my information, and I removed autopay. Yesterday was the last day of my service, but I still have service?Does it end on its own? I read people saying something about a 60 day wait time? Does that mean I have 60 more days of serv

Questions

127

1

0

Accepted Solution

Official Solution

Looking for a Paper bill on my Prepaid connection

Hi, I bought Prepaid connection in Store on 25-Jan. am looking for a paper bill which can be used as Texas Resident to get Driver License. I tried to find an option in the app but am not able to find any. In summary, Is it possible to get a paper bill/email stating my Name and address in it ?..

Questions

52

8

0

Accepted Solution

Official Solution

Increase in bill

I just upgraded two old iPhone 4's to the iPhone 7. They didn't bother telling me that they were going to charge me an additional $15 per line per month for each phone for virtual voice mail. I never asked for and did not want virtual voice mail. If I don't accept the additional $360 per year charge

Questions

1.3K

2

0

0

Accepted Solution

Official Solution

Need help with a high bill

im curious is my cell phone bill going to be high every month because I'm struggling trying to pay for this months and it's over 400 I need help please because I just got laid off from my job and collect unemployment and I can't pay the whole thing at once   [Subject edited for better exposure]

Questions

1.3K

2

0

0

Accepted Solution

Official Solution

Billing Statements from 2014 till 2020?

Hello! How do I get older billing statements starting 2014 and up to 2020?

Questions

136

11

0

Accepted Solution

Official Solution

What's going to happen to my previous promo bill credits when I do a new trade-in promo?

Current plan: 20 GB Mobile share value plan Current device Installment plans: 2 devices, iPhone XS max, 6 of 24 payments left. One device gets the BOGO monthly bill credit. My plan is to upgrade the plan to Unlimited data, which is eligible for the current trade-in($700 bill credit) promotion.

Questions

265

6

0

Accepted Solution

Official Solution

extended payment arrangement

Regardless whether I use the computer or the myatt app, when I attempt to set up an extended payment arrangement from the page:  https://www.att.com/my/#/makePayment/arrangeLatePaymentit will not allow the transaction to go through. The error message I receive is: "We are unable to process

Questions

10.3K

4

Not finding what you're looking for?