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Next Plan; I don't understand my bill

I signed up for the 160.00 month plan for our family of 4. Instead my bill is 273.00 a month. When talking to the sales rep i told her what i was looking for and she directed me to the s4 and s5. I was told that if we signed a 2 yr contract our phones would cost only 30 some dollars. I made sure it

Questions

 • Wireless Account

5.2K

12

0

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extended payment arrangement

Regardless whether I use the computer or the myatt app, when I attempt to set up an extended payment arrangement from the page:  https://www.att.com/my/#/makePayment/arrangeLatePaymentit will not allow the transaction to go through. The error message I receive is: "We are unable to process

Questions

 • Wireless Billing

9.9K

4

Accepted Solution

Official Solution

Ways to pay your AT&T Wireless Bill, Change Your Payment Method, Or Make Payment Arrangements

There may ways and options to pay your AT&T bill: Pay with your bank account Debit/ credit card BitPay - New! Set up payment arrangements Late payments  And more!  Ways to pay online Don't remember your sign in? No Problem. Pay today. All you need is you

Questions

 • Wireless Account

60.8K

4

0

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How to Change your Billing Address using the myAT&T app

Check out more features on myAT&T.   How to Change your Billing Address Login and select “Go to billing & payments”. Scroll and select “Change billing & payment options”. Select “Update billing information”. Input the appropriate information and select “Save”.

Questions

 • U-verse TV Account

6.6K

1

0

0

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Prepaid Plan Changes (traveling aboard)

Hi. I am currently back in my home country due to the coronavirus outbreak. This means that I will not be using my prepaid number for the next couple of months. I called AT&T just now to suspend my account and they said the only way to do it was by ending the AutoPay feature online which I did. The

Questions

 • Plans & Features

80

1

0

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Closed

How to Manage/Enroll in Paperless Billing using the myAT&T app

Learn how to setup paperless billing AT&T is on a mission to make a difference, including finding ways to reduce paper waste. One of those ways is to set up free paperless billing for your AT&T account. You’ll enjoy greater convenience and control managing your bill payments, as well a

Questions

 • U-verse TV Account

2.5K

1

0

0

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AT&T Mobile Security Plus For Unlimited Plans Missing on Second Phone

I have two phones on the AT&T Unlimited Your Way Elite plan. The question I have is about mobile security plus. The first phone has an option when I manage my account addons to select AT&T Mobile Security Plus for unlimited plans, however, the second phone only has options for the $3.99 a mo

Questions

 • Account Features

388

3

0

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I lost my credit card bill and I would like to receive the receipt by e-mail.

I lost my credit card bill and I would like to receive the same receipt by e-mail. I used AT&T prepaid SIM Card during my trip.It was unlimited data, cost 75$(I used Auto-payment, so I save 10$.)I paid it by credit card, and I lost my credit card bill.I would like to receive the same receipt by e-ma

Questions

 • Wireless Billing

2.2K

3

0

0

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Mobile Ordering, Billing & Payment and Delivery Information!

If you are thinking about upgrading? Need setup auto-pay or make a late payment? What about the status of your order? And insurance, you have to have that! Check out some helpful information below! Upgrading? Check Out Your Options! Order your new device! - Skip the line, order online!&nbs

Questions

 • Wireless Account

48.8K

7

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$150 Gateway Charge

Hello everyone, I was recently charged with $150 after not returning the device, I have had almost no time to return this, very busy schedule, and the representative when i cancelled my service told me nothing would happen if i dont return it other than a reminder. I received no reminder, still h

Questions

 • AT&T Internet Equipment

418

8

0

Accepted Solution

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First bill doesn't show the promotion I signed up for

I understand first bills are higher. However, when I established new service in the ATT store, I showed them my special offer for fiber customers.  I assumed the employee put the rate plan in.  My online bill reads as if I just walked in off the street and was offered no discounts. 

Questions

 • Wireless Billing

448

4

0

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Am I able to just buy the Gateway for Fiber?

Hi, I'm not looking to pay $10/mth for equipment and was wondering if I could just buy the gateway, and not rent it. If I switch to AT&T it's for the long haul, and 5-6 years from now I'd rather not be paying $600-700 (and counting) for a gateway.

Questions

 • AT&T Fiber Equipment

2K

21

0

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Forgot account password, but not in America, no signal to recieve text messages

I wang to log in my prepaid account to change the paying method. I forgot my passport, while I'm not in America now,so I could not recieve any messages to help me log in. How can I keep pay for my number or can I cancle my number?

Questions

 • Account & Usage

36

2

0

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Prepaid Renewal Problem

My prepaid phone is expiring and I need to renew it for a year. Last renewal I paid 10 dollars for 100 minutes, which are good for an entire year. I just renewed on the ATT website for 10 dollars but the minutes expire in one month. I only use this phone very little for emergencies so only a very sm

Questions

 • More AT&T PREPAID Discussions

34

1

0

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AT&T WHO PAYS FOR THE WEEKEND PLUMBER BILL THAT IS DOUBLE THE WEEKDAY RATE? FOR THE LINE THAT YOU CUT??

ATT you cut the waterline to my parent’s house since last week. We have waited for the 48 hour call back and it has been over 48 hours. My dad is sick and guess what no water to take care of him. WHAT IS 48 HOURS TO YOU SINCE IT HAS BEEN OVER 72. FOUR DAYS WITHOUT WATER CAUSE YOUR PEOPLE DUG A HOLE.

Questions

 • AT&T Fiber Installation

218

6

0

Accepted Solution

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ATT cost me extra money for three months!!

I had an ATT family unlimited plan every month with my parents. In December 2021, my parents travelled abroad, and there was no need to pay for their unlimited plans. So I called ATT customer service on Dec. 19. The agency said she could suspend those two plans, and I only have to pay 10 dollars eac

Questions

 • Wireless Billing

96

4

0

Accepted Solution

Official Solution

Can an iPad work if it doesn't have a dedicated line?

Can an iPad work if it doesn't have a dedicated line? Can someone still play games and such on it? Am I paying for each dedicated line for each iPad each month?

Questions

 • Apple

111

3

0

Accepted Solution

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Individual device data usage?

Is there a way to track how many GBs individual devices on our network are consuming each month? We are exceeding our plan's limit and do not know which devices we need to limit to stop the excess charges.

Questions

 • AT&T Internet Plans

922

2

0

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IMO Discount inactive, work for Best Buy

I am a Best Buy mobile sales consultant and sell/activate AT&T phones almost daily. My IMO discount recently stopped and I am concerned as to why. I cannot afford the full cost without discount and really hope this will be rectified before it affects my next bill. The site tells me to reach out to m

Questions

 • Wireless Billing

1.5K

1

0

0

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Official Solution

Closed

Prepaid account cancelled; phone number lost; balance all gone; refund request refused, unacceptable!

My AT&T Prepaid account was cancelled on May 31st 2022 without any earlier notification. The expiration date is April 2023, just refilled $100 for the extension. The phone number was also lost by AT&T. All my balance ($721.84) are lost. Call the costumer services and stopped by the corporate

Questions

 • More AT&T PREPAID Discussions

119

24

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