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iPhone XR Trade In Credit Never Applied in Full

I came over to AT&T back in November and traded in my iPhone XR that was in great shape to AT&T for a free iPhone 13 (installment credits.) - The only thing I ever got for my trade in was $135 - What on gods green earth? I thought I signed up for the $800 trade in promo back a few months ago

Questions

1K

10

0

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Text Scam, How Do They Know?

A few weeks ago, I paid my wireless bill online. Immediately after I paid it, I get a text message that says "Latest bill processed, thank you for your support" and it was followed by a link. Thinking it was from AT&T, I click the link, fill out the survey, and pay the shipping for a free watch.

Questions

22.2K

13

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Increase in bill

I just upgraded two old iPhone 4's to the iPhone 7. They didn't bother telling me that they were going to charge me an additional $15 per line per month for each phone for virtual voice mail. I never asked for and did not want virtual voice mail. If I don't accept the additional $360 per year charge

Questions

1.3K

2

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0

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Previous Years Usage

How can I get usage records from before Jan 2021?? That's the furthest my online records go

Questions

60

1

0

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Canceling my service?

I want to end my at&t service. My balance is at 0.00, I removed all of my information, and I removed autopay. Yesterday was the last day of my service, but I still have service?Does it end on its own? I read people saying something about a 60 day wait time? Does that mean I have 60 more days of serv

Questions

121

1

0

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Bill Higher than Expected

Your AT&T bill has never been easier to understand, but there are factors that can make the bill vary. Understanding these charges will help eliminate any surprises. PromotionsPromotions can make a huge difference to your monthly bill. Check on your bill to see what promotions are active and

Questions

2.7K

5

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Need help with a high bill

im curious is my cell phone bill going to be high every month because I'm struggling trying to pay for this months and it's over 400 I need help please because I just got laid off from my job and collect unemployment and I can't pay the whole thing at once   [Subject edited for better exposure]

Questions

1.3K

2

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0

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What's going to happen to my previous promo bill credits when I do a new trade-in promo?

Current plan: 20 GB Mobile share value plan Current device Installment plans: 2 devices, iPhone XS max, 6 of 24 payments left. One device gets the BOGO monthly bill credit. My plan is to upgrade the plan to Unlimited data, which is eligible for the current trade-in($700 bill credit) promotion.

Questions

259

6

0

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Estimated Sales Tax

I am looking at signing up for ATT and have selected the Samsung Galaxy A51 5G for $30 billed at $1 per month (retail $499), and then I see $45 for Estimated Sales Tax. This seems high if I am only paying $30 for the phone. I have never paid sales tax on anything more than the purchase price so I am

Questions

357

2

0

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Can I view the phone bill if I’m not the account owner?

So I recently jumped on a plan with my boyfriend, & we agreed that I would pay for my phone bill & he would pay for his, it sounds really simple & straightforward, right? Wrong. Well, now that it’s come to that day where the bill needs to get paid, he’s demanding I give him the money, wh

Questions

49

4

0

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Transfer of Billing Responsibility- Insurance Claim

If a line in which an insurance claim was filed and then a TOBR was done, will the deductible follow the number of the claim filed (line transferred to another account) or will it remain with the original account owner?

Questions

69

2

0

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Looking for a Paper bill on my Prepaid connection

Hi, I bought Prepaid connection in Store on 25-Jan. am looking for a paper bill which can be used as Texas Resident to get Driver License. I tried to find an option in the app but am not able to find any. In summary, Is it possible to get a paper bill/email stating my Name and address in it ?..

Questions

44

8

0

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Refund Adjustment for Passed Account Holder

I have been calling into AT&T support to get my elderly Mother's account modified for hours. Her phone plan has been under her husband's account and her husband has been the account holder however he passed away 14 months ago. Clearly, in this situation going to AT&T is not on the high list

Questions

126

3

0

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Wrong Multiline Prepaid Autopay Discount

Hi, I am the multiline account owner for two $50 8GB prepaid plans and a $75 Unlimited Plus plan.    The $75 Unlimited Plus plan was recently added from my friend's account (not a multiline) to mine.   According to the calculator, the total payment is $110. However, altho

Questions

179

2

0

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extended payment arrangement

Regardless whether I use the computer or the myatt app, when I attempt to set up an extended payment arrangement from the page:  https://www.att.com/my/#/makePayment/arrangeLatePaymentit will not allow the transaction to go through. The error message I receive is: "We are unable to process

Questions

10.3K

4

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Next Plan; I don't understand my bill

I signed up for the 160.00 month plan for our family of 4. Instead my bill is 273.00 a month. When talking to the sales rep i told her what i was looking for and she directed me to the s4 and s5. I was told that if we signed a 2 yr contract our phones would cost only 30 some dollars. I made sure it

Questions

5.4K

12

0

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Billing Statements from 2014 till 2020?

Hello! How do I get older billing statements starting 2014 and up to 2020?

Questions

110

11

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Disable Movie Rentals

My elderly mother is accidentally renting movies and racking up charges. She's deaf and quarantined in assisted living so I cannot go in to try to disable it. I've searched the site and app and cannot find a way to turn off movie rentals On Demand. Help?

Questions

176

2

0

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How to Change your Billing Address using the myAT&T app

Check out more features on myAT&T.   How to Change your Billing Address Login and select “Go to billing & payments”. Scroll and select “Change billing & payment options”. Select “Update billing information”. Input the appropriate information and select “Save”.

Questions

7.2K

1

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0

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Ways to pay your AT&T Wireless Bill, Change Your Payment Method, Or Make Payment Arrangements

There may ways and options to pay your AT&T bill: Pay with your bank account Debit/ credit card BitPay - New! Set up payment arrangements Late payments  And more!  Ways to pay online Don't remember your sign in? No Problem. Pay today. All you need is you

Questions

63.3K

4

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