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Fraud on my account and AT&T is not much help

In May (2023) left town. Family members pick up my mail and notice insurance from the phones coming to my house with the another name (same last name). I also over written a check amount before I left because I wouldn’t be back for a few months. So I should have a credit to cover the months to come

Questions

82

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BILLING AND CUSTOMER SERVICE

I upgraded my insurance plan to cover all 4 phones on my account. I went from paying $8.99 to $40 per month, So I thought.... 3 years later I find out that the customer service agent never eliminated my prior insurance payment. I call ATT and stay on the line for over 2 hours to hear the customer

Questions

102

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Trade in credits

How do you actually speak with someone that can get your bill corrected? For the past 2 months I've been assured that my device trade in credits would appear on my bill. Now going on the 3rd month with the same issue. Seems no one knows what they're doing.

Questions

29

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Old network charged me 600+ for cancellation and device

I switched to att/ First net and was told my cancellation fee and device would be returned. Sprint my old carrier just charged me for both and I do not even have my device anymore. What can I do?? I called att customer service and sprint. They opened a ticket but I am at a lost. I have the sales rep

Questions

59

2

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account is already linked to a someone's user ID

The internet service that I am using is on another person's user id, and I dont have contact with that person anymore. I want to remove that account on their side and add it to my current one that I am using. I know the account number that's tied to my address and i can confirm anything if it helps

Questions

85

1

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email cancelled account

We have been with AT&T for 17 years. We have had the same email account for 17 years with at&t. We have been cancelling the same share plan since Nov 2019 and it will not be taken off our bill. I have called repeatedly and finally started getting everything in Chat and print. They are still billing

Questions

76

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Closed

$50 Target AT&T prepaid wireless E-gift card available for $40!!!

Please help me out and buy my $50 Target AT&T prepaid wireless E-gift card for $40! I've been out of work on medical leave and my family really needs the extra money. I promise the number is valid and the PIN is unused. Text me at (personal information removed) before November 16th because I wil

Questions

46

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ATT SERVICES/BILLING ARE CRAP

My Internet and U Verse charges have increased little by little over the past year, and internet speed was not as good as I had expected. Last month I cancelled my service 7 days into the Billing cycle. When I received my final statement, it was for a FULL billing cycle, not for the 7 days I had se

Questions

72

1

Irate customer service rep.

I want to make a complaint about an abusive customer support agent. About 10 AM 10/5/21 I finally got a man who was suppose to be able to help with a billing problem. But when he told me he could not see the bill I was referring to he became belligerent and told me about how he had 40 years of exper

Questions

174

8

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LIED TO

So due to the china virus, my wife and I opted to do distant learning with our children in our school district. I have a Version phone, and my wife has a pre-paid AT&T phone and she gets the best service in our rural location, so we opted to go with AT&T wireless internet service. a couple o

Questions

86

4

Why can’t I use any apps On my Prepaid plan such as: App Store, iTunes, Snapchat, Instagram, etc.?

I have the $65 Prepaid plan with Autopay (which reduces to $45 a month). I had paid my bill on time and ever since then, my phone does not connect to any of these apps. It has been like this for a about 3 days after I’ve paid as if my phone has no service. But, I can receive and make phone calls and

Questions

853

1

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How to contact an In-Home Sales Supervisor

An In-Home Sales AT&T employee came to our house last August and offer a lower price than we were paying with our previous carrier, With a trade in of our old phones we were supposed to get $200 gift card per each line we port over. The rep did all the paperwork on her tablet, and we were suppo

Questions

48

1

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Billing Issue

How can I view my bill if every time I login to ATT.com i get redirected to Direct tv then get error message stating I do not have tv service and will be redirected to ATT.com - which then takes me back where I started to do same stupid circle again - then call customer service who was a complete (E

Questions

128

1

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Moving ADI Equipment and Upgrade Cost

I have been talking with AT&T for several days now about getting our fiber equipment moved so that we can install our new rack. We have ADI with a managed router.   The closest I got to having my request heard was when a tech talked to me about upgrading our speed which would also

Questions

154

3

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Should I Boycott AT&T?

Any company that let's their logo be displayed prominently on another organization's storefront allows that organization represent them. If that organization does anything disreputable, it reflects badly on the company that let them display their logo. Am I missing something here? It might

Questions

100

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#lies and #manipulation

#ATT told us that if we move our service to them, we will get the following. A 25% teacher discount, an auto pay discount, a trade-in discount of iPhone X, a tired offer discount on each added line. (4 additional lines we gave them).  The email was clear $180 per month.  They didn’t tell

Questions

181

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Customer Service email: Outside the US and someone has used my details with AT&T though I'm not a customer nor US citizen

Hi guys, Can anyone help me with some online details to contact AT&T with? My card has just been charged. I'm assuming it's fraudulent. I'm not a US citizen and have never been to the US. I have, and never have had, any account or business with AT&T. Therefore, I can't contact them via mo

Questions

25

7

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phone cancel did not occur; no service, but billed for 18 months.

I've been charged $1304.97 for a service I didn't use, and was _NOT_ available to me. In May 2019, I thought I was cancelling one phone, and transferring the service to a new phone (We moved). What actually happened is that the old phone was not cancelled, and autopay kept sending money to AT&am

Questions

59

1

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Regular fiber pricing

ATT lists promotional pricing for their fiber internet plans online but do not mention regular pricing. And I'm unaware whether existing customers can easily "renew" or take advantage of other promotional pricing after their initial promotion expires. I was wondering if folks know what the regula

Questions

640

8

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Being charged twice in a month

After reviewing my bank statements At&t has been charging me twice every month for service. I'm trying to suspend my account to clear this issue and can't be forwarded to a representative because of a four digit pass code. I would start reviewing your bill if you have automatic payments. 

Questions

90

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