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Higher ATT bills than promised, Sams Club ATT representative giving false information, chat support representative giving false information

Good Day everyone! As of from my topic above, I am here because of my recent problems with switching to att. So let’s get to the point, I was walking to sams club while an att representative greeted me that I could save more from switching to att while at the time i was with Verizon paying $190 m

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243

19

keep getting notified about someone elses bill, help

keep getting email notified on my YAHOO email about someone elses bill, help!!! plz Ihave tried calling cx support, they basically tell me to pack sand, as it is not my account. However, it is my email help greatly appreciated

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99

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Accidental internal calls made might incur huge charges for me | Please help

Hello, After I travelled back from India on May 26th to the US, I forgot to activate the third party app I use to make international calls and accidentally used the local network to make those calls, and I suspect my charges might exceed 1000 dollars this month. Please help since I'm a student and t

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114

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Auto Billed WIth Auto pay turned off

I turned off auto pay and thought I thought got rid of my payment method but for some reason i was still billed.

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80

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Having trouble trying to cancel prepaid autopay system

I am currently out of the states, and I will be out of the states for about a month or two. However, I am having trouble trying to cancel my prepaid autopay system. I have been trying to log into my account via my email address and it keeps telling me that the access has been denied. Obvio

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46

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Help contacting custom work order department

Hi, how can I get in contact with the custom work order department? I need to reach the accounting department concerning an invoice.

Questions

319

3

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Unlock Cell phone

I was given a Note 9. Went online to unlock. Result, "Looks like you haven't paid off your device yet. Follow these steps to pay off your installment plan....." Told the my daughter in-law , she gave me the phone, and she call at&t and they replied that all is fine and she is in good standing an

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84

7

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Payment Arrangement Extension

I guess at some point I missed a scheduled payment arrangement and now I can't schedule my payments for future dates. I don't remember missing a payment and the customer service rep I spoke to this morning said he didn't see it. But when I try to schedule a payment it tells me this account is not el

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65

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crooks

sams club, ... try AT&T and if for any reason you're not happy you can cancel at no cost to you... in truth AT&T is the most unethical company I've ever dealt with.. phones did not work in my area, could not even activate them where I live...(maps said service was available),.. sams club sal

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92

9

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Address validation that has been here 16 plus yrs & neighbors have internet

I Was told to make an address validation case, I just don’t see how it makes sense that all my neighbors have internet but I can’t get it at my home. And grandparents were at same address for over 16 yrs. Technician said my address was ready it's been a year since anyone's lived here. How can an add

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116

2

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Cancelled account

I have 5 lines on my wireless account- pay religiously every month, have had these phone lines for YEARS. At first I was concerned with another account that showed cancelled with a $50 balance. Was told it was an error and ignored it each time I logged into my account. Finally get tired of seeing t

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77

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$50 Target AT&T prepaid wireless E-gift card available for $40!!!

Please help me out and buy my $50 Target AT&T prepaid wireless E-gift card for $40! I've been out of work on medical leave and my family really needs the extra money. I promise the number is valid and the PIN is unused. Text me at (personal information removed) before November 16th because I wil

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47

2

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Changing name but not address , on long time account

Hi ! My mom's landline account is still in my father's name even though he passed over 20 years ago. Same last name, just need the first name to change. I can change it on her online profile, but that is it. She needs it changed on her billing statement account. Thanks so much! &nb

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56

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I get approved for ACP program

How can I add this benefit to my wireless account ACCOUNT (Edited per community guidelines)

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186

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Canceled less than 14 days of opening

I canceled my wireless service less than 14 days of opening because I realized the agent told me multiple lies just to get me to sign up. Today, I received notice that my bill would be sent to collection. I had called earlier and was told by a customer service agent that the bill would be cancelled

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25

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Payment through my Bank, signed up for wrong account

I signed up for payment of my bill through USAA. They have dealt with AT&T many times, and I could find just "Internet" out of the choices, so I chose U-verse.  Apparently, they were NOT the right choice. Then I got this HUGE bill, and the payment site (at AT&T) would not let me pay

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57

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Shady Advertising

Looking to upgrade my plan with "unlimited" data because 8 GB isn't cutting it. I'm paying $25 a month now, so I don't complain.I log onto AT&T to look at plans and see one for $40 month at 15GB, so not too bad, right?Yeah, until you realize that they default their pricing page to a plan that has 4

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88

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Service canceled and still receiving bill

I’ve canceled my service on the same day it was installed because the At&t representative that sold me the service said we’d have fiber optic service, and after everything was installed I realized (installation technician told me) that fiber is not available on my street. At&t told me I wouldn’t hav

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202

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Can AT&T look up an old phone number

I need to find an old phone number i had in 2007. i know thats a long time ago but i need this phone number so that i can recover my federal employer id number. the IRS has to have the phone number to look up the business that was associated with it. i really need to find out what my FEIN is beca

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83

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Suspend account while abroad

I am an international student and have an AT&T prepaid account. However, in light of COVID-19 I had to return home unexpectedly. I am now trying to suspend my account so I don't get charged for not using the SIM, but can't log in to an account because I never made one until now and cannot get re

Questions

108

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