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I should be compensated for my time for the poor AT&T customer service!

I have been on the phone with AT&T for almost 70 minutes, and have been routed to 8 different people, and I'm still on the line waiting for the next person. AT&T has the worst customer service of anyone I have ever worked with - and I would like a discount on my bill. This is insane! And

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62

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Samsung BOGO not being honored!

August 2016 Samsung BOGO not being honored!!I have been a customer for 10 years. I went to store in August 2016 to get the new Note 7, and a free Samsung through BOGO and added a new line. I was told I would see the credits for the free phone in 3 months and then every bill after.I paid and now 7 mo

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Would you please assist in resolving a case of a return shipping package?

ATT charged and deducted $1149 from my account via auto pay for returned product not received. On 10/25/2019 , I returned the product in ATT label box at USPS. Below is the USPS tracking history. Tracking Number: 420569019202390100705267769539 October 29, 2019, 11:33 am Picked Up by Shipping Agen

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337

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Old Phone Records

I am curious if it is possible to obtain old residential phone records for the 916 area code, circa 1998-1999. I believe our account was PacBell at that time.   Thanks.

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Sales rep lied to me about my fees and payments after I was never given a sims card at The store

August 30th I was stopped in the store from a sales rep to change over to AT&T when they told me I would be paying the same amount at other carrier . So I went along with the deal to have better service as I left the store I was never given an sims card no real information stating what to do nex

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AT&T Autopay Was Shut-off by me and then AT&T took money from me anyway

Back in august I dealt with a whole fiasco with AT&T saying I owed over $500 for a lost trade in when I never did anything wrong. So, until I had the issue resolved, I shut off my autopay over the phone with a customer service rep and also shut it off manually through the app. The very next day

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229

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Customer Service Call-Back Delay - Worried about wrong charge

I called customer service at 10:50am and they didn't call back until 1:21pm at which point I was unavailable and missed it. Anyone know how to get a real person a bit faster? I keep getting emails and calls to return my equipment but I'm still using it and was told to ignore it and I'm afraid I'll

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25

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AT&T bill over $350 a month-horrible customer service

I’ve been with AT&T for over 15 years. My bill has reached over $350 for four lines including the next phone payoff program. After dozens of calls over the years and endless hours on the phone/ chat I’ve reached my limit. No agent or rep has ever helped me, they all keep lying to me about what I wou

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266

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Calls,texts,and SMS messages have shown up on my phone bill that I have not made and did not receive on my phone, what could cause this?

I had a cell phone on my girlfriend's account and there are a lot of calls, texts, and SMS messages on the bill itself that I never made or sent and did not come to the actual phone itself. How can I prove I had nothing to do with them, if only for her peace of mind?

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Cannot log into MyAT&T

Keep getting error message stating I entered the code wrong, request a temporary code and get the same error.

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60

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Trade in phones

Has anyone else had their phones lost when mailed in to AT&T? I have spent almost a year, countless hours on the phone and multiple store visits. NO ONE can find my phones that I mailed in with their box and printed address label. I am out THOUSANDS of dollars, no one can help and it seems like

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23

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DISPUTE

AT&T has been giving us the run around for 7 months now, they sent us a proposal and we moved forward with a 12 line cell phone package for business, they have not honored the proposal and billing continues to charge us more than we had been promised by contracts and proposals. We have now been put

Questions

74

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Why do the sales reps lie about new service?

I am moving and told them I needed service on 5/13/2021, which is next month. They overnighted a router and sent me a bill that is due 5/10/2021 and started billing me immediately. I was repeatedly told I would not be billed until I activated my service! The router is still in the box and not activa

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93

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ATT - Please help me!

I overpaid my $250 ATT bill (accidentally) by $2,500 on November 5, 2019. I tried to do a STOP PAYMENT but ATT would not honor it from my bank. Today is January 10, 2020 and I have talked with 7 representatives, 4 supervisors since 11/5/19 about my refund and all have told me that the previous repre

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180

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Suspend account while abroad

I am an international student and have an AT&T prepaid account. However, in light of COVID-19 I had to return home unexpectedly. I am now trying to suspend my account so I don't get charged for not using the SIM, but can't log in to an account because I never made one until now and cannot get re

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107

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Merging Accounts

Hello - for whatever reason the company I am working for ended up with two accounts with separate sets of accounts in each one. For billing purposes and general maintenance and efficiency, I would like to merge these two, so that, when I go to the AT&T Business Center, I only need to work with

Questions

58

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Fraud claim reported & unresolved

A iPhone fraudulent purchase was made without my knowledge or consent. I made a claim and reported it to the Global Fraud Management Department. After a fraud purchase has been reported how long will the charges billed to my account remain unresolved?

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25

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BEWARE OF TRADE-IN SCAM

If anyone from AT&T comes to your house from the “Loyalty Program”, beware of what empty promises they will give you. After having my mailbox inundated with promos for AT&T home WiFi, I decided to switch to receive a cheaper monthly rate for Wi-Fi, and receive their $200 Visa card promo. The

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137

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Terrible signal

I can’t even remember how long I’ve been an AT&T customer. Moved from state to state but kept my subscription with them. A lot of competitors sending great deals / offers just to switch but i don’t ever bother to look at it coz I'm happy with AT&T. Unfortunately, i think AT&T does not ca

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ATT won't honor promo

In December, ATT was running several promos. My daughter wanted a new phone so we were told that she can get a new phone for $5. Next months bill stated otherwise. She was being charged $20. I also got a new phone that I didn't need and was told it would be free. When I went back into the ATT 

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