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WORST Mobile Phone Trade In Experience Ever. OVER 6 MONTHS! No positive progress or near resolution. WHY AT&T? !

It’s really disappointing to know that there are other cases on these forums very similar to mine. This is definitely is the worst trade-in program I have ever experienced. If you have an opportunity to do a phone trade in via Apple, save yourself any potential headaches and go through them.&nbs

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Frustration and deceptive practices

In the beggining. Im six months into this issue and still trying to get it resolved. In Febuary I went back to AT&T and planned to port my numbers in from TM. I sold my business and wanted to move my numbers to a personal account and give the Business account control to the new owners. I went

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Overbilled after closing account and NO Service with other Carrier

1. Over billing after closing AT&T account on a single line. 2. Unable to use one line for 2 months since AT&T moved the phone number to new carrier but never closed the account partially. I closed account with AT&T 2 months ago and transferred 2 lines. AT&T transferred both lines t

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AT&T Customer Service

The APP and the website are both awful. I am unable to get a straight answer on the phone about my supposed Signature Enrollment Discount, that is NEVER listed on my bill.  All I get is that it will be escalated up and I should receive an email in 7-10 days. I do despise AT&T!!!

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Mobile Billing Purchases

I am an AT&T Customer and I am trying to figure out how to enable Mobile Billing to my Google Play Store account.....everytime I call AT&T they act like they don't know what I am talking about even after ive explained it multiple times and in different ways that I know best of how to explain

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56

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Fraud on my account and AT&T is not much help

In May (2023) left town. Family members pick up my mail and notice insurance from the phones coming to my house with the another name (same last name). I also over written a check amount before I left because I wouldn’t be back for a few months. So I should have a credit to cover the months to come

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82

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Billing issues and payment

I started my service and cancelled the plan within a day but the bill and installment amounts did not make sense. I called your service department and one lady confirmed that the activation would be waived and had confirmed it on the account. Second one mentioned that it would not be waived and I fi

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111

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Billed for phantom line

I have been a customer of AT&T for the last 12 years but for the last few years, I noticed my bill had increased but I was so busy in school to look into it. Grad school is no joke so I didn't really have time to look into it I just paid the bill. So finally I had a problem with my phone and I w

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Warrenty

Soo I'm going to try and explain this to make it as short as possible. We go through ATT they have been great until now. I had gotten my phone almost a year ago then 9 months into having said phone it no longer got service. It wouldn't work until I was using wifi. Phone bill stays paid every devic

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74

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ATT won't honor promo

In December, ATT was running several promos. My daughter wanted a new phone so we were told that she can get a new phone for $5. Next months bill stated otherwise. She was being charged $20. I also got a new phone that I didn't need and was told it would be free. When I went back into the ATT 

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120

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BILLING AND CUSTOMER SERVICE

I upgraded my insurance plan to cover all 4 phones on my account. I went from paying $8.99 to $40 per month, So I thought.... 3 years later I find out that the customer service agent never eliminated my prior insurance payment. I call ATT and stay on the line for over 2 hours to hear the customer

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102

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ATT Netgear 770S

I have a unlocked ATT Netgear 770S how do you turn roaming on my ISP has free roaming and told me to turn it on. I don't know how to turn roaming on can someone help me that does know how.

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Cancelled account

I have 5 lines on my wireless account- pay religiously every month, have had these phone lines for YEARS. At first I was concerned with another account that showed cancelled with a $50 balance. Was told it was an error and ignored it each time I logged into my account. Finally get tired of seeing t

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77

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Address validation that has been here 16 plus yrs & neighbors have internet

I Was told to make an address validation case, I just don’t see how it makes sense that all my neighbors have internet but I can’t get it at my home. And grandparents were at same address for over 16 yrs. Technician said my address was ready it's been a year since anyone's lived here. How can an add

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116

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Auto Billed WIth Auto pay turned off

I turned off auto pay and thought I thought got rid of my payment method but for some reason i was still billed.

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80

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Closed

Having trouble trying to cancel prepaid autopay system

I am currently out of the states, and I will be out of the states for about a month or two. However, I am having trouble trying to cancel my prepaid autopay system. I have been trying to log into my account via my email address and it keeps telling me that the access has been denied. Obvio

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Help contacting custom work order department

Hi, how can I get in contact with the custom work order department? I need to reach the accounting department concerning an invoice.

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319

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keep getting notified about someone elses bill, help

keep getting email notified on my YAHOO email about someone elses bill, help!!! plz Ihave tried calling cx support, they basically tell me to pack sand, as it is not my account. However, it is my email help greatly appreciated

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Accidental internal calls made might incur huge charges for me | Please help

Hello, After I travelled back from India on May 26th to the US, I forgot to activate the third party app I use to make international calls and accidentally used the local network to make those calls, and I suspect my charges might exceed 1000 dollars this month. Please help since I'm a student and t

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114

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ATT SERVICES/BILLING ARE CRAP

My Internet and U Verse charges have increased little by little over the past year, and internet speed was not as good as I had expected. Last month I cancelled my service 7 days into the Billing cycle. When I received my final statement, it was for a FULL billing cycle, not for the 7 days I had se

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