I was looking to upgrade my phone and visited the store. I only asked the store representative for existing offers. The store person initiated upgrade of my line without my permission. What a terrible service !! Now when I am trying to go another store to look for upgrade offers, they said upgrade i

I switched to att/ First net and was told my cancellation fee and device would be returned. Sprint my old carrier just charged me for both and I do not even have my device anymore. What can I do?? I called att customer service and sprint. They opened a ticket but I am at a lost. I have the sales rep

I have been with ATT for 8 months now, left T-Moble after 15 years with them. It has been a nightmarish 8 months, to say the least.  I sent in 9 phones for trade-in credits as part of our agreement with ATT. To date, I have not received my credits, and all I get from ATT (Business trade-ins, B

Hi,   I was outside the country but had autopay on through my debit card. Now, I see that I have paid $44.45/month for 10 months and have lost $444.50. Since my phone was not used for these months (not a single call was made, message received, or any data used), how can I request for a refun

Cannot find my Account Number for my AT&T wireless service (mobile). Keep getting pointed to my account where this information is now shown. There is no bill to refer to. Cannot reach anyone by phone either.

Will att pay off the remaining balance of my verizon phone (160$) if I port over two numbers and also 2 byo phones as well?I see that they are already offering two gift cards for doing so but I would just like to be sure so as to get the best deal possible, of course!

AT&T has been giving us the run around for 7 months now, they sent us a proposal and we moved forward with a 12 line cell phone package for business, they have not honored the proposal and billing continues to charge us more than we had been promised by contracts and proposals. We have now been put

I have a larger family plan. If I enroll my account in autopay and my relatives make payments to the account before our due date will autopay pull what the balance on the bill was or will it pull the balance due on the account at that time.   For example, lets say my due date is 13th of the

I had a cell phone on my girlfriend's account and there are a lot of calls, texts, and SMS messages on the bill itself that I never made or sent and did not come to the actual phone itself. How can I prove I had nothing to do with them, if only for her peace of mind?

I guess at some point I missed a scheduled payment arrangement and now I can't schedule my payments for future dates. I don't remember missing a payment and the customer service rep I spoke to this morning said he didn't see it. But when I try to schedule a payment it tells me this account is not el

I switched to unlimited plan for my 2 lines, online shows 2 Elite unlimited plan $75 but my plan shows $85 after setup automatic payments

Can anyone please help me? I discovered over $2,300 in outgoing call charges from US to Jamaica.  The phone is on my family plan and is used by my daughter who has an intellectual disability (special needs.) Based upon review of logs, two incoming calls from Montego Bay to my daughter's pho

I am an AT&T Customer and I am trying to figure out how to enable Mobile Billing to my Google Play Store account.....everytime I call AT&T they act like they don't know what I am talking about even after ive explained it multiple times and in different ways that I know best of how to explain

I switched to AT&T because they offered $700 credit with phone trade in (beginning with $40 phone value) November 2019. The store clerk assured that I am eligible for the credit and I will be getting device fee off of my monthly billing cycle. However, after 1.5 years nothing has changed and eve

We traded in two iphones at our local AT&T store, we have NOT received trade in credit ($20/month of 30 months) on one of the iphones. We have called AT&T customer service and after many hours of waiting, calling back, waiting on call backs, dropped calls while being transferred and all arou

#ATT told us that if we move our service to them, we will get the following. A 25% teacher discount, an auto pay discount, a trade-in discount of iPhone X, a tired offer discount on each added line. (4 additional lines we gave them).  The email was clear $180 per month.  They didn’t tell

I upgraded my insurance plan to cover all 4 phones on my account. I went from paying $8.99 to $40 per month, So I thought.... 3 years later I find out that the customer service agent never eliminated my prior insurance payment. I call ATT and stay on the line for over 2 hours to hear the customer

I was locked up in jail from February to October how can I make payment plans to get this 921$ bill to go down

I have 4 iPhones on my plan, when I text any of them, my outgoing messages show up on the the billing text log but the messages to those phones, do not show incoming or outgoing messages to my phone. All phones are iPhones, iMessage is used, both sent and received messages are blue.

Any way we can get AT&T to leave me alone! I tried to work with y’all but you thief’s with horrible paperwork skills y’all worse than an abusive partner. If anyone reads this find another provider before it’s to late