In Jan, I cancelled my Direct tv and land line and said I wanted to keep my internet. in that order. Agent said she was upgrading me to Internet 50 and the charge for a year would be $30. I asked what the charge would be after the year, her reply was the regular charge of $60. I am being billed $70

I had AT&T internet about 2 years ago.When I moved out I canceled quickly within a matter of 3 days returned my box.A year later to my surprise I found out that they were continuing to bill my account.I called them and they returned only 6 months for service that I did not even receive.Afterward I p

A few years ago I had att and it worked fine. There were no issues with service or my bill. Well it got pricey so I had to switch. When I finally made enough money to come back to att I did so without any research into how they’re operating now. I went to the store and the first lie was bc my mother

I have five phones with AT&T and two of the phones are paid off and the other three were 75% paid off, I called to talk to a customer rep about upgrading my phones to an iPhone 14 Pro Max mind you we were already paying for an iPhone 12 Pro Max All three of them. And this wonderful good hearted huma

I have been a customer of AT&T for the last 12 years but for the last few years, I noticed my bill had increased but I was so busy in school to look into it. Grad school is no joke so I didn't really have time to look into it I just paid the bill. So finally I had a problem with my phone and I w

I want to make a complaint about an abusive customer support agent. About 10 AM 10/5/21 I finally got a man who was suppose to be able to help with a billing problem. But when he told me he could not see the bill I was referring to he became belligerent and told me about how he had 40 years of exper

Hi all. I recently switched to AT&T and ported my number over from Verizon. Once I got everything set up I logged into my AT&T account to see a past due amount of over $800 for service that was supposed to be canceled in February of 2013. I know I canceled the service (almost positive I went

ATT charged and deducted $1149 from my account via auto pay for returned product not received. On 10/25/2019 , I returned the product in ATT label box at USPS. Below is the USPS tracking history. Tracking Number: 420569019202390100705267769539 October 29, 2019, 11:33 am Picked Up by Shipping Agen

6/18/23 AT&T Customer Care/Retention Subject: Request for Reimbursement and Honor of Military Discount Agreement Dear Customer Service/Retention Dept. I am writing to address a matter of utmost importance regarding my account with AT&T. As a loyal customer and a ve

I made a trade in at a store back in Sep 2022; the phone was working perfectly fine and had not scratches or breaks. I was confirmed by the store that I qualified. I was able to see the status of the phone until October "Device Received and Processed" I needed an additional step: trade Completed and

I had a cell phone on my girlfriend's account and there are a lot of calls, texts, and SMS messages on the bill itself that I never made or sent and did not come to the actual phone itself. How can I prove I had nothing to do with them, if only for her peace of mind?

Service Refund Service Refund Att upper management - ceo - board - needs to understand how poor their support is. I've been online 1 hour and twenty thirty forty minutes waiting for competent technical support. Requesting a refund of one months billing fees for each hour I'm on

I can’t even remember how long I’ve been an AT&T customer. Moved from state to state but kept my subscription with them. A lot of competitors sending great deals / offers just to switch but i don’t ever bother to look at it coz I'm happy with AT&T. Unfortunately, i think AT&T does not ca

My family doesn't watch 10% of what we are paying for and the majority of what we watch is from our Hulu, Amazon, or Netflix accounts, so we are pulling the plug on our $214/month, always rising, Uverse, and going with 100mbps internet and the following. Slate dot com has calculator that will show y

Hi,   I was outside the country but had autopay on through my debit card. Now, I see that I have paid $44.45/month for 10 months and have lost $444.50. Since my phone was not used for these months (not a single call was made, message received, or any data used), how can I request for a refun

I signed up for an Unlimited Extra plan via the website. I added three lines. They are all under my name and all of the lines/devices show up on my account. Somehow the website added them in three separate groups and I received no multiline discount. There is not mention of separate groups on the we

I have been trying to resolve a billing issue on my account, starting about seven months ago. It still is not resolved.  I have tried calling, waiting to speak to someone and when I do nothing gets resolved.  I have tried chatting with the same results, nothing ever gets resolved.  I

I return my Apple iPhone 12 Pro Max in January via USPS. Via USPS Tracking and statement from the USPS Office, the phone arrived at the AT&T location a few days later after I dropped it off. AT&T isn’t able to locate the phone at their facilities. I requested to open an AT&T case in m

Keep getting error message stating I entered the code wrong, request a temporary code and get the same error.

Hello - for whatever reason the company I am working for ended up with two accounts with separate sets of accounts in each one. For billing purposes and general maintenance and efficiency, I would like to merge these two, so that, when I go to the AT&T Business Center, I only need to work with