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Error in billing - need activation date of phones

I am also trying to find my activation date. I bought 2 new phones on the same day last year under a buy one get one 1/2 off promotion. Unfortunately I have not received any credits on my bill. After looking at my bill I realized the number of installments are 11 out of 30 and 9 out of 30 on the oth

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Worst experience ever

3 HOUR ORDEAL WITH ABSOLUTELY ZERO RESOULUTION AND I WAS HUNG UP ON I have experienced the worst customer service with AT&T In September 2022, we brought in our Samsung Galaxy Phone for trade in with the special at that time of zero-dollar cost for trade in. We got the flip phone which was par

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60

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Changing name but not address , on long time account

Hi ! My mom's landline account is still in my father's name even though he passed over 20 years ago. Same last name, just need the first name to change. I can change it on her online profile, but that is it. She needs it changed on her billing statement account. Thanks so much! &nb

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Accidental internal calls made might incur huge charges for me | Please help

Hello, After I travelled back from India on May 26th to the US, I forgot to activate the third party app I use to make international calls and accidentally used the local network to make those calls, and I suspect my charges might exceed 1000 dollars this month. Please help since I'm a student and t

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113

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Closing threads to hide the truth?

I recently posted about an issue I have. I am a new member. It seems like instead of a resolution I am bombarded with nonsense replies skirting the issue with made up information. Then all of the sudden after a "top contributor" makes a final comment to gaslight the real issue, I am locked out of th

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I cancelled the severe but the bill is charged.

I paid my bill autopay until this March but I am not in USA now and won't be go therin long time so I cancellemy service since March. But the bill of April was charged and I got the mail that bill for May will also charged. I tried to log in the website or thought the app but somehow it doesn't wor

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61

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ATT SERVICES/BILLING ARE CRAP

My Internet and U Verse charges have increased little by little over the past year, and internet speed was not as good as I had expected. Last month I cancelled my service 7 days into the Billing cycle. When I received my final statement, it was for a FULL billing cycle, not for the 7 days I had se

Questions

67

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Cancel my autopay

I have an auto payment plan and I want to cancel my plan right now since I'm in South Korea. But I don't know my AT&T ID and password. So, I talked to the AT&T staff in live chat and he provided phone number which is 1-800-947-5096. When I called this phone number, it said that none of the expert wa

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101

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Charged for device that was returned to att

I received a text message stating that att has not received my phone by April 1st and it would be charging my bill. I shipped the phone on the 22nd of March and when I checked the newgistics/tracking website it shows that the phone was Scanned in grapevine TX and then delivered on the 28th in fort W

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67

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Text log on bill

I have 4 iPhones on my plan, when I text any of them, my outgoing messages show up on the the billing text log but the messages to those phones, do not show incoming or outgoing messages to my phone. All phones are iPhones, iMessage is used, both sent and received messages are blue.

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83

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Trade in credits

How do you actually speak with someone that can get your bill corrected? For the past 2 months I've been assured that my device trade in credits would appear on my bill. Now going on the 3rd month with the same issue. Seems no one knows what they're doing.

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26

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Service canceled and still receiving bill

I’ve canceled my service on the same day it was installed because the At&t representative that sold me the service said we’d have fiber optic service, and after everything was installed I realized (installation technician told me) that fiber is not available on my street. At&t told me I wouldn’t hav

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200

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Very POOR customer Service. What is the cost for terminating business internet?

Scheduling Specutrum as I type. Can't wait! Does anyone know how much they are going to charge me for canceling services? I am so disappointed in AT&T, they are supposed to be a leader in techology and they aren't even there for their business customers. After 2 hours today, I still was not ab

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37

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AT&T will not unlock my PAID-OFF iphone

I bought an iPhone 12 mini little over 1 year ago. AT&T first sent me to their website, on the website I Kept receiving an error message, I tried this for 4 days, I did keep calling AT&T 611 which was no help at all. FINALLY an agent from 611 connected me to a 611 Supervisor (Rona employee

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Billing

I’ve been a loyal AT&T customer for almost 20 years but not after today. My bill has been going higher and higher over the years. Recently we added a line for my son. We asked how much extra would be added to our bill a month after everything was said and done. We were told only 15 dollars would

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152

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Why do the sales reps lie about new service?

I am moving and told them I needed service on 5/13/2021, which is next month. They overnighted a router and sent me a bill that is due 5/10/2021 and started billing me immediately. I was repeatedly told I would not be billed until I activated my service! The router is still in the box and not activa

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crooks

sams club, ... try AT&T and if for any reason you're not happy you can cancel at no cost to you... in truth AT&T is the most unethical company I've ever dealt with.. phones did not work in my area, could not even activate them where I live...(maps said service was available),.. sams club sal

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86

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Over charges for more than 20 months

Leopoldo Diaz1330 W. Kamala St.Oxnard California, 93033[email scrubbed]805-844-613709/18/23AT&T Business Account DepartmentSubject: Request for Refund for Overcharging on Business Wireless Account #287286979748Dear AT&T Business,I am writing to bring to your attention a significant issue about overc

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77

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Need my auto pay credit

I made a payment tonight because my prepaid service was expiring at midnight tonight, but it did not give me my auto pay credit. Therefore, my plan will not renew. How can I get this credit

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38

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unlock

I have locked my phone. I was told this is a temp phone number because i

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37

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