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i just lost my phone and also i suspend the phone number i don't have the access on the email as well which is on the account, and i believe that you guys gonna take the payment automatically from my account but right now my internet is not working and i believe this is due to non payment but i am n

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Need help and getting the runaround

The sad part about all of this is that I was really excited to switch back to AT&T. I am now regretting it.I switched over from Sprint on 2/3/2020 using the online service. I got 4 phones, all of them had some promotion attached to them. The two iPhone XR's will be $0 in a couple of months. I als

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$2,300 in Fraudulent Long Distances Charges

Can anyone please help me? I discovered over $2,300 in outgoing call charges from US to Jamaica.  The phone is on my family plan and is used by my daughter who has an intellectual disability (special needs.) Based upon review of logs, two incoming calls from Montego Bay to my daughter's p

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TRADE IN PROGRAM not working

I made a trade in at a store back in Sep 2022; the phone was working perfectly fine and had not scratches or breaks. I was confirmed by the store that I qualified. I was able to see the status of the phone until October "Device Received and Processed" I needed an additional step: trade Completed and

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Address validation that has been here 16 plus yrs & neighbors have internet

I Was told to make an address validation case, I just don’t see how it makes sense that all my neighbors have internet but I can’t get it at my home. And grandparents were at same address for over 16 yrs. Technician said my address was ready it's been a year since anyone's lived here. How can an add

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115

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Missing the email contact address to get in touch with the AT&T PREPAID customer service

Hello, I am outside US since mid of january. I can not access nor receive Text messages from the mobile phone since then aa well I can not open my personal area on AT&T online prepaid to access my account. I urgently (today) need to ask AT&T to shut down the service and ask them for a refund as they

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56

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Text messages not showing on bi

How come text messages that I know were sent are not showing on the bill now? This seems to have just started this past month. Is there a way to hide them?

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Overbilled after closing account and NO Service with other Carrier

1. Over billing after closing AT&T account on a single line. 2. Unable to use one line for 2 months since AT&T moved the phone number to new carrier but never closed the account partially. I closed account with AT&T 2 months ago and transferred 2 lines. AT&T transferred both lines t

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18

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Error in billing - need activation date of phones

I am also trying to find my activation date. I bought 2 new phones on the same day last year under a buy one get one 1/2 off promotion. Unfortunately I have not received any credits on my bill. After looking at my bill I realized the number of installments are 11 out of 30 and 9 out of 30 on the oth

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35

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Changing name but not address , on long time account

Hi ! My mom's landline account is still in my father's name even though he passed over 20 years ago. Same last name, just need the first name to change. I can change it on her online profile, but that is it. She needs it changed on her billing statement account. Thanks so much! &nb

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Accidental internal calls made might incur huge charges for me | Please help

Hello, After I travelled back from India on May 26th to the US, I forgot to activate the third party app I use to make international calls and accidentally used the local network to make those calls, and I suspect my charges might exceed 1000 dollars this month. Please help since I'm a student and t

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113

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Closing threads to hide the truth?

I recently posted about an issue I have. I am a new member. It seems like instead of a resolution I am bombarded with nonsense replies skirting the issue with made up information. Then all of the sudden after a "top contributor" makes a final comment to gaslight the real issue, I am locked out of th

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Charged for device that was returned to att

I received a text message stating that att has not received my phone by April 1st and it would be charging my bill. I shipped the phone on the 22nd of March and when I checked the newgistics/tracking website it shows that the phone was Scanned in grapevine TX and then delivered on the 28th in fort W

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Service canceled and still receiving bill

I’ve canceled my service on the same day it was installed because the At&t representative that sold me the service said we’d have fiber optic service, and after everything was installed I realized (installation technician told me) that fiber is not available on my street. At&t told me I wouldn’t hav

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200

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Very POOR customer Service. What is the cost for terminating business internet?

Scheduling Specutrum as I type. Can't wait! Does anyone know how much they are going to charge me for canceling services? I am so disappointed in AT&T, they are supposed to be a leader in techology and they aren't even there for their business customers. After 2 hours today, I still was not ab

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Need my auto pay credit

I made a payment tonight because my prepaid service was expiring at midnight tonight, but it did not give me my auto pay credit. Therefore, my plan will not renew. How can I get this credit

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unlock

I have locked my phone. I was told this is a temp phone number because i

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37

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Payment through my Bank, signed up for wrong account

I signed up for payment of my bill through USAA. They have dealt with AT&T many times, and I could find just "Internet" out of the choices, so I chose U-verse.  Apparently, they were NOT the right choice. Then I got this HUGE bill, and the payment site (at AT&T) would not let me pay

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A solution for us.

My family doesn't watch 10% of what we are paying for and the majority of what we watch is from our Hulu, Amazon, or Netflix accounts, so we are pulling the plug on our $214/month, always rising, Uverse, and going with 100mbps internet and the following. Slate dot com has calculator that will show y

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Having trouble trying to cancel prepaid autopay system

I am currently out of the states, and I will be out of the states for about a month or two. However, I am having trouble trying to cancel my prepaid autopay system. I have been trying to log into my account via my email address and it keeps telling me that the access has been denied. Obvio

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