Hi ! My mom's landline account is still in my father's name even though he passed over 20 years ago. Same last name, just need the first name to change. I can change it on her online profile, but that is it. She needs it changed on her billing statement account. Thanks so much! &nb

I need to find an old phone number i had in 2007. i know thats a long time ago but i need this phone number so that i can recover my federal employer id number. the IRS has to have the phone number to look up the business that was associated with it. i really need to find out what my FEIN is beca

I am moving and told them I needed service on 5/13/2021, which is next month. They overnighted a router and sent me a bill that is due 5/10/2021 and started billing me immediately. I was repeatedly told I would not be billed until I activated my service! The router is still in the box and not activa

Hi, how can I get in contact with the custom work order department? I need to reach the accounting department concerning an invoice.

My online bill says that I was billed for Sept 27 through Oct 26 but my paper bill says that I was billed from Aug 1 through Oct 31. Oh, and of course there was an overage so it looks like my bill will be skewed because I'm being hit with an overage in the middle of a cycle regardless because I got

I signed up for payment of my bill through USAA. They have dealt with AT&T many times, and I could find just "Internet" out of the choices, so I chose U-verse.  Apparently, they were NOT the right choice. Then I got this HUGE bill, and the payment site (at AT&T) would not let me pay

I would like to speak with someone who has authority and can honestly escalate/ resolve this situation. I am a longtime AT&T customer but I will not acquiesce to customer bully billing.I am being charged for a landline phone that was never installed rather a U-Verse phone was but I was still billed

I had AT&T internet about 2 years ago.When I moved out I canceled quickly within a matter of 3 days returned my box.A year later to my surprise I found out that they were continuing to bill my account.I called them and they returned only 6 months for service that I did not even receive.Afterward I p

I overpaid my $250 ATT bill (accidentally) by $2,500 on November 5, 2019. I tried to do a STOP PAYMENT but ATT would not honor it from my bank. Today is January 10, 2020 and I have talked with 7 representatives, 4 supervisors since 11/5/19 about my refund and all have told me that the previous repre

I need to file a complaint about how my issue was handled (or mishandled) and I still need my bill zeroed out. At the end of May 2018, my family and I called AT&T to set up internet at our new home in Texas following our move from Virginia.  The sales rep on the phone told us that AT&T did not provi

Hi, we were told we would receive a discount for adding a prepaid line to my boyfriend's account. I currently have the ATNT Vista mobile phone with unlimited talk, text and data. How do I sign up for this? Thank you! Anna Begley, Andre Robin (employee)

Keep getting error message stating I entered the code wrong, request a temporary code and get the same error.

i've called numerous times, chatted, and Facebook messaged to no avail.  I have been a customer for around 10 years.  I am trying to amend my payment arrangement to a later date and have been told "it can't be done" and even "you're screwed."  I am not trying to get free service just want to pay at

ATT charged and deducted $1149 from my account via auto pay for returned product not received. On 10/25/2019 , I returned the product in ATT label box at USPS. Below is the USPS tracking history. Tracking Number: 420569019202390100705267769539 October 29, 2019, 11:33 am Picked Up by Shipping Agen

I have an auto payment plan and I want to cancel my plan right now since I'm in South Korea. But I don't know my AT&T ID and password. So, I talked to the AT&T staff in live chat and he provided phone number which is 1-800-947-5096. When I called this phone number, it said that none of the expert wa

So I returned an iPhone 11 Pro Max back on January 9th, 2020, and as of January 29th I continue to show the installment plan on my account. I was told it could take up to 14 days, but it has been more then 14 days now. I have tried to talk to the store, and they tell me EVERY TIME that the store

At and t took $645.22 from my elderly mother's bank account when she cancelled her service. She was at the pharmacy trying to pay for her medications when she found out her bank account was empty. She is on a fixed income and has to make due for long stretches until her next tiny deposit. She can

I started my service and cancelled the plan within a day but the bill and installment amounts did not make sense. I called your service department and one lady confirmed that the activation would be waived and had confirmed it on the account. Second one mentioned that it would not be waived and I fi

Any company that let's their logo be displayed prominently on another organization's storefront allows that organization represent them. If that organization does anything disreputable, it reflects badly on the company that let them display their logo. Am I missing something here? It might

I have recently signed up for At&T autopay and upon signing up completely, hours later ,I get a message saying i cancelled autopay when I did not cancel my autopay. I am very confused. Thank you very much Bri