So I returned an iPhone 11 Pro Max back on January 9th, 2020, and as of January 29th I continue to show the installment plan on my account. I was told it could take up to 14 days, but it has been more then 14 days now. I have tried to talk to the store, and they tell me EVERY TIME that the store

I started my service and cancelled the plan within a day but the bill and installment amounts did not make sense. I called your service department and one lady confirmed that the activation would be waived and had confirmed it on the account. Second one mentioned that it would not be waived and I fi

I have an auto payment plan and I want to cancel my plan right now since I'm in South Korea. But I don't know my AT&T ID and password. So, I talked to the AT&T staff in live chat and he provided phone number which is 1-800-947-5096. When I called this phone number, it said that none of the expert wa

ATT charged and deducted $1149 from my account via auto pay for returned product not received. On 10/25/2019 , I returned the product in ATT label box at USPS. Below is the USPS tracking history. Tracking Number: 420569019202390100705267769539 October 29, 2019, 11:33 am Picked Up by Shipping Agen

Cannot find my Account Number for my AT&T wireless service (mobile). Keep getting pointed to my account where this information is now shown. There is no bill to refer to. Cannot reach anyone by phone either.

Will att pay off the remaining balance of my verizon phone (160$) if I port over two numbers and also 2 byo phones as well?I see that they are already offering two gift cards for doing so but I would just like to be sure so as to get the best deal possible, of course!

AT&T has been giving us the run around for 7 months now, they sent us a proposal and we moved forward with a 12 line cell phone package for business, they have not honored the proposal and billing continues to charge us more than we had been promised by contracts and proposals. We have now been put

I had a cell phone on my girlfriend's account and there are a lot of calls, texts, and SMS messages on the bill itself that I never made or sent and did not come to the actual phone itself. How can I prove I had nothing to do with them, if only for her peace of mind?

Can anyone please help me? I discovered over $2,300 in outgoing call charges from US to Jamaica.  The phone is on my family plan and is used by my daughter who has an intellectual disability (special needs.) Based upon review of logs, two incoming calls from Montego Bay to my daughter's pho

I am an AT&T Customer and I am trying to figure out how to enable Mobile Billing to my Google Play Store account.....everytime I call AT&T they act like they don't know what I am talking about even after ive explained it multiple times and in different ways that I know best of how to explain

I was locked up in jail from February to October how can I make payment plans to get this 921$ bill to go down

I have a larger family plan. If I enroll my account in autopay and my relatives make payments to the account before our due date will autopay pull what the balance on the bill was or will it pull the balance due on the account at that time.   For example, lets say my due date is 13th of the

Hi,   I was outside the country but had autopay on through my debit card. Now, I see that I have paid $44.45/month for 10 months and have lost $444.50. Since my phone was not used for these months (not a single call was made, message received, or any data used), how can I request for a refun

#ATT told us that if we move our service to them, we will get the following. A 25% teacher discount, an auto pay discount, a trade-in discount of iPhone X, a tired offer discount on each added line. (4 additional lines we gave them).  The email was clear $180 per month.  They didn’t tell

I guess at some point I missed a scheduled payment arrangement and now I can't schedule my payments for future dates. I don't remember missing a payment and the customer service rep I spoke to this morning said he didn't see it. But when I try to schedule a payment it tells me this account is not el

I upgraded my insurance plan to cover all 4 phones on my account. I went from paying $8.99 to $40 per month, So I thought.... 3 years later I find out that the customer service agent never eliminated my prior insurance payment. I call ATT and stay on the line for over 2 hours to hear the customer

I have 4 iPhones on my plan, when I text any of them, my outgoing messages show up on the the billing text log but the messages to those phones, do not show incoming or outgoing messages to my phone. All phones are iPhones, iMessage is used, both sent and received messages are blue.

Any way we can get AT&T to leave me alone! I tried to work with y’all but you thief’s with horrible paperwork skills y’all worse than an abusive partner. If anyone reads this find another provider before it’s to late

I have been a customer of AT&T for the last 12 years but for the last few years, I noticed my bill had increased but I was so busy in school to look into it. Grad school is no joke so I didn't really have time to look into it I just paid the bill. So finally I had a problem with my phone and I w

went to the local att store to add my gf to my plan and to get new phones. the guy there set me up with firstnet ( for being a hospital employee) and told me that for signing up i could get a watch.. i said no, he said even if its "totally free?". i said maybe and asked how it worked.. he said that