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Bait and switch AT&T

I bought a new Samsung for $1,200 and sent in my old Samsung for an $800 credit. I signed up for the $50 a month plan. I had not received a credit as of 4 months so I called. I was told to wait a few more months. At 6 months, and still no credit, I called again. I was told the promotion for the $800

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533

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What is ADTM and how did my details change on an old bill

So lately my phone been acting funny ... getting hot, sending random texts to myself ( that I did not send) quite sluggish, not receiving texts from family, settings getting changed like daily and other weird occurances. I looked at my bill details for my data usage and it said ADTM type data .. I

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1.1K

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Auto Pay Discount

So starting October 2023, AT&T has decided to only give credit card auto pay customers a $5.00 discount per month instead of $10.00. Considering all the security breaches and fraud I won't be giving them a debit card or bank account. This seems very unfair to a long time customer since about 200

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7.3K

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AT&T, attempting to screw me, is now facing a fraudulant practices lawsuit. Anyone care to join.

The AT&T "Integrated Solutions Consultant" (full name known but being withheld here on advice of counsel) showed up at my house on Tuesday 12/16/2020 (during a time period in which an actual SERVICE REP was to arrive). The fantastically beautiful photos of both this rep's vehicle tag number and

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510

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Am I able to reinstate a canceled internet service

Can i reinstate my cancelled es internet. I was having arough few months and now am able to pay in full. It has only been cancelled for a week

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1.6K

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Worst Trade-In Promo Experience

Hello!, So back in February 2022, my boyfriend and I decided to leave our last service providers to come to AT&T since they were having a promo for up to $1,000 off of the new iPhone 13 Pro Max. I had the 11 Pro Max and got $1,000 off of the new iPhone 13 Pro Max (256 gb). My boyfriend had t

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65

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Cannot sign up for AutoPay

After calling an AT&T agent, I just got set up with AT&T for the first time, and my service will start in about 2 weeks from today. However, I cannot sign up for AutoPay. I went to my account via http://att.com/autopay and went to settings, and it says this: How do I set up

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70

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You won't accept my address

I can't create an account because you won't accept my address. I have a phone and service, but they used the store address to do so. I want to set up auto pay. Where I live in Alaska we don't have house numbers, just a highway marker number and a PO Box which you don't allow. How do I get past t

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344

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Charged $500+ for an unintended international call

Hello, I am reaching out for help because I feel like leaving AT&T after this horrible experience after being an AT&T customer for over 20+ years. This is what happened:  I went on a cruise out of the country from Apr 17- Apr 24, 2022 (from New York City to Bermuda and back) On the

Questions

386

5

Insurance added to my account

I switched from Verizon to AT&T in May 2020. We brought our own phones. We have 3 lines. I specifically told the guy helping us at the store I did NOT want insurance on any of the lines. 2.5 years later I find out I’ve been paying for it this whole time! $1350 in insurance I didn’t approve.. I k

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410

8

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36 month scam bill credit for $1000 trade in

So….. I trade in my phone 2 years ago for $1000 bill credits for 36 months. I upgrade every 2 years because 1 year is too early and 3 years is too long. I don’t mind paying what is left of the phone balance in order to upgrade but I should not lose my remaining bill credits for the next 11 months. T

Questions

1.7K

4

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Prepaid does not work at all

So about a week ago, I started a new wire in AT&T with 50$ prepaid on the offline shop. However, my account still says that I have to pay 50$ to start my account working normally. The PIN, which was written on the receipt says that it has already been used and I get messages that say that I need to

Questions

118

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Serious SPAM error in email

I HATE webmail!!!!! Therefore I receive my email in Outlook. But, because I cannot turn off your spam filter in webmail, AT&T "steals" messages that they don't want me to receive. So I have to check that hated webmail folder regularly anyway. Well, are you completely clueless?! The AT&T spam filter

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121

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Billing dispute on a DSL modem that I returned few months ago.

Hi, I would like to try get this resolved before it escalates.  Basically, coupel of months ago, my DSL modem got fried by a surge.  I contacted AT&T support service and asked them for a replacement, they said they would bill me $125 and send me another one.  I agreed at first but then changed my mi

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242

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Very POOR customer Service. What is the cost for terminating business internet?

Scheduling Specutrum as I type. Can't wait! Does anyone know how much they are going to charge me for canceling services? I am so disappointed in AT&T, they are supposed to be a leader in techology and they aren't even there for their business customers. After 2 hours today, I still was not ab

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33

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Wrongful bill charge - I switched my plan though was charged in full for original..

I had recently switched my phone-plan from 50$ a month to 30$ a month though was still charged 50$. I would like this resolved please. Thank you,Kind Regards,

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27

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ATT SERVICES/BILLING ARE CRAP

My Internet and U Verse charges have increased little by little over the past year, and internet speed was not as good as I had expected. Last month I cancelled my service 7 days into the Billing cycle. When I received my final statement, it was for a FULL billing cycle, not for the 7 days I had se

Questions

64

1

I've been charged for Prepaid service without my knowledge for over a year.

Over a year ago - in March of 2019 - I purchased one month's worth of data as a temporary measure. I did NOT want to turn AutoPay on, but yet it remained on until I noticed I had been paying regularly from then until now. ATT owes me nearly $500 for a service I didn't sign up for and didn't use. In

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51

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Promotional discount and bill increases

U verse bill keeps on rising. We benefited from a promotion on the 2nd year to keep the monthly rate down. Now, even that promotion expired and Att increase comes along... Called a retention agent and they don't have a new promotion available, however their value offer to retain us is to increase th

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311

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A solution for us.

My family doesn't watch 10% of what we are paying for and the majority of what we watch is from our Hulu, Amazon, or Netflix accounts, so we are pulling the plug on our $214/month, always rising, Uverse, and going with 100mbps internet and the following. Slate dot com has calculator that will show y

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