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Upgraded to Elite Plan Scam

I called into Customer Care on June 13th to ask about a phone installment. Instead, "Jerome G" insisted I upgrade to the "Elite Plan" because my current 30GB plan was overcharging me. He told me I currently paid $220 for my two lines, but with this new promotion, I'd only pay $212.34. He said it inc

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494

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ATT Website Issue - Cannot Pay Bill Online

I keep trying to pay my bill online, and a screen appears saying ATT noticed I am not subscribed to a TV service, and I will be logged out shortly. I cannot get to the screen to pay my bill!

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22

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Urgent

I applied online but the submission never went through and it took money from my bank

Questions

38

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Charged $500+ for an unintended international call

Hello, I am reaching out for help because I feel like leaving AT&T after this horrible experience after being an AT&T customer for over 20+ years. This is what happened:  I went on a cruise out of the country from Apr 17- Apr 24, 2022 (from New York City to Bermuda and back) On the

Questions

384

5

AT&T FED US LIES and DID NOT GIVE PROMOTIONAL CREDIT FOR TWO TRADE-IN PHONES THEY PROMISED WE WOULD GET!

Anyone else have the same issue? We were told and promised everything was "settled" and to "wait 3 bill cycles" for 2 years now and today they told us it's been too long to change ANYTHING and that there was nothing they could do. We have trade in confirmations and case numbers and multiple tickets

Questions

107

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Taxes paid for a State I don't live in

I have been paying taxes to Massachusetts for 3 years now, and I don't live in that state. I live in New Hampshire this is a no-tax state.  AT&T will not refund me the taxes they've been charging me for 3 years.  Online help says there is nothing to be done.  I don't think this i

Questions

60

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Closed

DirecTV - Leaving after 28 Years (Feedback)

Unfortunately, there isn't an easy way to provide feedback, or a good eMail address for DirecTV customer support, but I want to provide some feedback... I started out as a DirecTV customer in Michigan in the mid-1990s and continued service until now in 2023 through the AT&T acquisition. Over

Questions

306

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So Many Issues Lately, and then AT&T downgraded my Internet 100 Plan to Internet 50 during a technician visit last week?!

1) I’ve already ordered a new Xfinity Internet Starter Kit due to the complete lack of effort from AT&T to make sure my family and I are able to use the Wifi service we have been paying AT&T for since 2014. Over the past month, not only has our Wifi been dropping every hour or so (requiri

Questions

180

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What happened to the "Pause AutoPay" option?

What happened to the "Pause AutoPay" option? I used this often in order to pay my bills properly because ATT takes forever to charge your bank or card and waited almost 10+ days for my bank to show the payment cleared. We used to be able to pause autopay in order to make manual payments - and I have

Questions

1.5K

5

Closed

Bait and switch AT&T

I bought a new Samsung for $1,200 and sent in my old Samsung for an $800 credit. I signed up for the $50 a month plan. I had not received a credit as of 4 months so I called. I was told to wait a few more months. At 6 months, and still no credit, I called again. I was told the promotion for the $800

Questions

530

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International calls

Hello everyone. I got a huge bill from att 800usd for an international call for 155mins. I didn't make this call and I always do facetime with my friends ever since. I was shocked when last month they billed me $800! I called them and the representative told me if i facetime someone from another cou

Questions

43

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Stolen Package and iPhone Free Upgrade Program - Issues with Refund and Overall Case Resolution

I would like to start off this post by saying that the service representatives on this case were extremely helpful and kind. This issue stems from AT&T and not the quality of 1-on-1 service I received over the phone. We have been customers with AT&T since 2011, however this situation is the

Questions

462

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Trading on phone question for $1000 credit

Hi, ‘’I want to trade in my 13 Pro Max for the 14 Pro Max. I’m a bit confused. So first day, I pay $~96 tax When I receive my phone I pay one time $35 upgrade fee? Due on 1st bill ( Due Only on 1st bill ) very confusing cause 1 line says due on 1st bill does it means there will be followi

Questions

3.6K

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Issue with contacting Sales Rep

I had a rep come to my home before a scheduled install for fiber, to offer wireless service. He stated that he could match our current bill amount and also get us new phones and incentive gift cards. I have been trying to reach out to him for a week, since my bill ran and is set to be more than $80

Questions

66

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What is ADTM and how did my details change on an old bill

So lately my phone been acting funny ... getting hot, sending random texts to myself ( that I did not send) quite sluggish, not receiving texts from family, settings getting changed like daily and other weird occurances. I looked at my bill details for my data usage and it said ADTM type data .. I

Questions

1.1K

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AT&T PREPAID- paid balance and phone service still not working.

I previously had two numbers on my prepaid plan. I removed the family plan and made them two individual plans in order to pay the balance on just one of my lines rather than both. After paying the balance with a refill card it still isn’t working. It even shows me that my balance is +$47.65 which is

Questions

427

4

Overcharged while on ACP program with very low income

I was given a noticed I was going to be kicked off the discount rate for ACP even though I had little to no income and still fit qualifications for ACP discount. After several times of trying to follow proper procedures on the AT&T application I found out there was a system problem with AT&T

Questions

111

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iPhone 14 Pro Max Lost/Stolen Blacklisted

I brought an iPhone intact box which is still inactive but it’s blacklisted by AT&T, What is the solution? Anyone help me please. US Block Status: Reported stolen by AT&T MOBILITYUS Block Date: 16 Nov 2022Blacklist Status: BlacklistedBlacklist Records: 1Blacklisted by:

Questions

192

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Closed

Unauthorized Line/Phone added onto our family plan.

We currently have a family plan under att and recently discovered that there was an unknown/unauthorized line on to the plan. We only discovered this after one of my brothers broke his phone and asked to check if we had any insurance on the phone via att. The primary account holder is my mother with

Questions

798

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Active Armor Warning Update iOS

Just got this warning 1hr ago and the iOS is currently 16.6.1. Also, I had a support case and call over 30 days ago r/t the App being deleted and then still blocking calls. I was supposed to get a call back. No calls or emails as of 9/18/23 1735. I have video of app reinstalled showing blocked numb

Questions

598

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