I made a payment tonight because my prepaid service was expiring at midnight tonight, but it did not give me my auto pay credit. Therefore, my plan will not renew. How can I get this credit

I purchased a new phone and mailed in my old phone for trade-in using the pre-labeled box provided by ATT. I mailed it over a month ago, following all instructions.   Now, ATT states they never received the phone and they are going to charge me $350.  Clearly the process that ATT is using

In November, I requested the $1 iPhone 12mini upgrade to my son's line; however, it was not processed as an upgrade but was added as an additional line. Not only that, the phone representative shipped the phone instead of scheduling it for pick-up at the store and I was advised that we couldn't canc

I have a unlocked ATT Netgear 770S how do you turn roaming on my ISP has free roaming and told me to turn it on. I don't know how to turn roaming on can someone help me that does know how.

I have locked my phone. I was told this is a temp phone number because i

I was given a Note 9. Went online to unlock. Result, "Looks like you haven't paid off your device yet. Follow these steps to pay off your installment plan....." Told the my daughter in-law , she gave me the phone, and she call at&t and they replied that all is fine and she is in good standing an

Hi ! My mom's landline account is still in my father's name even though he passed over 20 years ago. Same last name, just need the first name to change. I can change it on her online profile, but that is it. She needs it changed on her billing statement account. Thanks so much! &nb

Hi, I used to stay in the US as an international student and got a postpaid plan to pay my phone throughout 24 months and it is a locked phone but now that i am outside i need to get it unlocked so my question is if i pay all what is remaining for my phone bills at once would i get my phone unlocked

Soo I'm going to try and explain this to make it as short as possible. We go through ATT they have been great until now. I had gotten my phone almost a year ago then 9 months into having said phone it no longer got service. It wouldn't work until I was using wifi. Phone bill stays paid every devic

I can’t even remember how long I’ve been an AT&T customer. Moved from state to state but kept my subscription with them. A lot of competitors sending great deals / offers just to switch but i don’t ever bother to look at it coz I'm happy with AT&T. Unfortunately, i think AT&T does not ca

sams club, ... try AT&T and if for any reason you're not happy you can cancel at no cost to you... in truth AT&T is the most unethical company I've ever dealt with.. phones did not work in my area, could not even activate them where I live...(maps said service was available),.. sams club sal

I just purchased a device 2 days ago; I received it and it had no invoice in the package or any proof of purchase. I wanted to buy Apple care from Apple, and they requested me proof of purchase. Any help?

It’s really disappointing to know that there are other cases on these forums very similar to mine. This is definitely is the worst trade-in program I have ever experienced. If you have an opportunity to do a phone trade in via Apple, save yourself any potential headaches and go through them.&nbs

In the beggining. Im six months into this issue and still trying to get it resolved. In Febuary I went back to AT&T and planned to port my numbers in from TM. I sold my business and wanted to move my numbers to a personal account and give the Business account control to the new owners. I went

I am a Comcast member with 40 Mgps and ATT sales told me they could provide better internet service as a trial for 30 days with no obligation to pay anything unless I wanted to keep the service.  I agreed and their tech came out did the install and guess what, they barely ma

I made a trade in at a store back in Sep 2022; the phone was working perfectly fine and had not scratches or breaks. I was confirmed by the store that I qualified. I was able to see the status of the phone until October "Device Received and Processed" I needed an additional step: trade Completed and

I return my Apple iPhone 12 Pro Max in January via USPS. Via USPS Tracking and statement from the USPS Office, the phone arrived at the AT&T location a few days later after I dropped it off. AT&T isn’t able to locate the phone at their facilities. I requested to open an AT&T case in m

On your first month's bill you are charged and activation or an upgrade fee feel watch line your taxes and fees are $10 because they add the fee to the watch line and you get taxed on that it still doesn't make sense because it's twice as high as a phone line but that is the reason that I got from A

So I signed up for the autopay and paperless billing when they sent the email out a few months ago saying that if you didn't do that come September the fee would increase. Well I did that and have been paying with autopay and yet this month's bill is charging me exactly 5 dollars more???? Why? I set

I am FED UP!!!! We requested that our internet account be closed in July of 2021. We have been told that there is some kind of error which prevents them from closing the account but they had credited it at one point to bring it to zero. Every time we have called to follow up and asked for a Loyalty