I am an international student and have an AT&T prepaid account. However, in light of COVID-19 I had to return home unexpectedly. I am now trying to suspend my account so I don't get charged for not using the SIM, but can't log in to an account because I never made one until now and cannot get re

Hello, I am outside US since mid of january. I can not access nor receive Text messages from the mobile phone since then aa well I can not open my personal area on AT&T online prepaid to access my account. I urgently (today) need to ask AT&T to shut down the service and ask them for a refund as they

I've added a $30 prepaid card to my account,saw the balance there for a few minutes but now it's gone and my payment is still due. When I try to use the pin again it says that the card is in use or expired. How is this company still in business? In Europe this thing is so easy.

I made a payment tonight because my prepaid service was expiring at midnight tonight, but it did not give me my auto pay credit. Therefore, my plan will not renew. How can I get this credit

I am currently out of the states, and I will be out of the states for about a month or two. However, I am having trouble trying to cancel my prepaid autopay system. I have been trying to log into my account via my email address and it keeps telling me that the access has been denied. Obvio

I have been talking with AT&T for several days now about getting our fiber equipment moved so that we can install our new rack. We have ADI with a managed router.   The closest I got to having my request heard was when a tech talked to me about upgrading our speed which would also

I signed up for payment of my bill through USAA. They have dealt with AT&T many times, and I could find just "Internet" out of the choices, so I chose U-verse.  Apparently, they were NOT the right choice. Then I got this HUGE bill, and the payment site (at AT&T) would not let me pay

I would like to speak with someone who has authority and can honestly escalate/ resolve this situation. I am a longtime AT&T customer but I will not acquiesce to customer bully billing.I am being charged for a landline phone that was never installed rather a U-Verse phone was but I was still billed

I need to file a complaint about how my issue was handled (or mishandled) and I still need my bill zeroed out. At the end of May 2018, my family and I called AT&T to set up internet at our new home in Texas following our move from Virginia.  The sales rep on the phone told us that AT&T did not provi

In Jan, I cancelled my Direct tv and land line and said I wanted to keep my internet. in that order. Agent said she was upgrading me to Internet 50 and the charge for a year would be $30. I asked what the charge would be after the year, her reply was the regular charge of $60. I am being billed $70

Hi, I would like to try get this resolved before it escalates.  Basically, coupel of months ago, my DSL modem got fried by a surge.  I contacted AT&T support service and asked them for a replacement, they said they would bill me $125 and send me another one.  I agreed at first but then changed my mi

I had AT&T internet about 2 years ago.When I moved out I canceled quickly within a matter of 3 days returned my box.A year later to my surprise I found out that they were continuing to bill my account.I called them and they returned only 6 months for service that I did not even receive.Afterward I p

I Was told to make an address validation case, I just don’t see how it makes sense that all my neighbors have internet but I can’t get it at my home. And grandparents were at same address for over 16 yrs. Technician said my address was ready it's been a year since anyone's lived here. How can an add

My online bill says that I was billed for Sept 27 through Oct 26 but my paper bill says that I was billed from Aug 1 through Oct 31. Oh, and of course there was an overage so it looks like my bill will be skewed because I'm being hit with an overage in the middle of a cycle regardless because I got

Scheduling Specutrum as I type. Can't wait! Does anyone know how much they are going to charge me for canceling services? I am so disappointed in AT&T, they are supposed to be a leader in techology and they aren't even there for their business customers. After 2 hours today, I still was not ab

I purchased a new phone and mailed in my old phone for trade-in using the pre-labeled box provided by ATT. I mailed it over a month ago, following all instructions.   Now, ATT states they never received the phone and they are going to charge me $350.  Clearly the process that ATT is using

In November, I requested the $1 iPhone 12mini upgrade to my son's line; however, it was not processed as an upgrade but was added as an additional line. Not only that, the phone representative shipped the phone instead of scheduling it for pick-up at the store and I was advised that we couldn't canc

I have a unlocked ATT Netgear 770S how do you turn roaming on my ISP has free roaming and told me to turn it on. I don't know how to turn roaming on can someone help me that does know how.

I was given a Note 9. Went online to unlock. Result, "Looks like you haven't paid off your device yet. Follow these steps to pay off your installment plan....." Told the my daughter in-law , she gave me the phone, and she call at&t and they replied that all is fine and she is in good standing an

I have locked my phone. I was told this is a temp phone number because i