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Issue with contacting Sales Rep

I had a rep come to my home before a scheduled install for fiber, to offer wireless service. He stated that he could match our current bill amount and also get us new phones and incentive gift cards. I have been trying to reach out to him for a week, since my bill ran and is set to be more than $80

Questions

61

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Issue tracking device returned for AT&T NextUp

I did an online in-store pick up for an upgraded device through the NextUp program. The AT&T store gave me a printed return label. I got packing and shipped it out on September 15th. I lost the photo I had of the tracking number on the label they gave. I still haven't recieved confirmation and i

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23

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Trading on phone question for $1000 credit

Hi, ‘’I want to trade in my 13 Pro Max for the 14 Pro Max. I’m a bit confused. So first day, I pay $~96 tax When I receive my phone I pay one time $35 upgrade fee? Due on 1st bill ( Due Only on 1st bill ) very confusing cause 1 line says due on 1st bill does it means there will be followi

Questions

3.6K

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Three scheduled payments did not go through after the scheduled date passed.

I have scheduled three different payments over the last few months. None of the payments went through, and after the scheduled date passes, I cannot see a record of them having ever existed.  They just disappeared. Payment was to be through my credit card.  My credit card company has no r

Questions

88

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AT&T FED US LIES and DID NOT GIVE PROMOTIONAL CREDIT FOR TWO TRADE-IN PHONES THEY PROMISED WE WOULD GET!

Anyone else have the same issue? We were told and promised everything was "settled" and to "wait 3 bill cycles" for 2 years now and today they told us it's been too long to change ANYTHING and that there was nothing they could do. We have trade in confirmations and case numbers and multiple tickets

Questions

79

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Scam

AT&T IS A SCAM AND NOBODY IS EVER HELD ACCOUNTABLE AND WE THE CUSTOMERS HAVE TO CALL CRAZY BECAUSE IM.SJRE THEY TRAINALL EMPLOYEES BASICALLY THE SAME WAYS OF TRAINING WORKERS NO MATTER WHAT COUNTRY THEY'RE IN. LOOK MOST PEOPLE, YES EVEN MYSELF. WE ALL WANT 2 JUST B EVRY1.PAYING ATTN.2 ALL SCAMS

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53

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AT&T refusing to apply credits to my account for money I paid.

AT&T pulled the whole, we haven’t received your traded in device form 6 mo the ago so now we are going to add these extra fees to your account, back at the end of July for an iPhone 12 that I traded in via USPS back in February 2023. After talking to many reps that could not help me I started ma

Questions

44

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Trade-In Credit Never Applied

I switched to AT&T after being promised trade-in credit for 2 devices. Both devices meet all the terms & conditions for the credits: devices are paid off, eligible device types, both devices function perfectly, etc. When I look on the "check the status of your trade-in" link at AT&T, the

Questions

97

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You won't accept my address

I can't create an account because you won't accept my address. I have a phone and service, but they used the store address to do so. I want to set up auto pay. Where I live in Alaska we don't have house numbers, just a highway marker number and a PO Box which you don't allow. How do I get past t

Questions

337

1

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Closed

Bait and switch AT&T

I bought a new Samsung for $1,200 and sent in my old Samsung for an $800 credit. I signed up for the $50 a month plan. I had not received a credit as of 4 months so I called. I was told to wait a few more months. At 6 months, and still no credit, I called again. I was told the promotion for the $800

Questions

468

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Wrongful charges for AT&T affordable connectivity program

I have a final notice to pay AT&T $184.62. They had a technician come out and install a box for us. They charged us three installation. That charge was supposed to be dropped from our bill. I tried to call numerous times, but I kept being put on hold for up to an hour at a time! I finally had no

Questions

99

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Snapchat international calls on my bill

I have an online friend who lives in Europe. We call on Snapchat, but now the calls are charging more on the bill. I use Wi-Fi. Help!!!

Questions

47

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Call log history

Hello, I would like to know if I'm under a family package plan and if the owner requests for personal call log information. What does it show? Does it show the total duration of the call that one has talked on the phone?

Questions

41

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DirecTV - Leaving after 28 Years (Feedback)

Unfortunately, there isn't an easy way to provide feedback, or a good eMail address for DirecTV customer support, but I want to provide some feedback... I started out as a DirecTV customer in Michigan in the mid-1990s and continued service until now in 2023 through the AT&T acquisition. Over

Questions

270

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Stop Autopay from paying 2 days before payment due date!

How do you stop the autopay option from taking funds two (2) days before the payment due date? I have called customer support about this twice to have this fixed. In both instances, funds for the following month's pre-payment were withdrawn from my account on the *actual* due date, the way it is

Questions

620

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Overcharged while on ACP program with very low income

I was given a noticed I was going to be kicked off the discount rate for ACP even though I had little to no income and still fit qualifications for ACP discount. After several times of trying to follow proper procedures on the AT&T application I found out there was a system problem with AT&T

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31

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NO INTERNET for 7 days now and HORRIBLE internet for the past 2-3 Months with NO END IN SIGHT!

​​We have had AT&T internet and cell phone service at our home for almost 5 years and for the past 2-3 months we have had very spotty, slow and poor internet service. We would loose connection constantly, sometimes for many hours and other times, just long enough to kick my children off their sc

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172

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Philippino Rep Kathleen Jewel

Howdy all, I have be dealing with AT&T for approx 10 years now and until last night I have never met a more professional, kind and polite Rep before til I met Ms. Kathleen Jewel. She works at the Philippines Call Center (I always ask). She answered my call (for reference I was adding 2 lines to

Questions

83

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Being billed more than promised.

Long story. I called to close an unused line in August for my business account. After closing the line, the representative asked if he could look at my account to see if he could save me money.  Unfortunately I gave him permission.  I was paying $539.77 per month for 10 lines.  I was

Questions

343

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International calls

Hello everyone. I got a huge bill from att 800usd for an international call for 155mins. I didn't make this call and I always do facetime with my friends ever since. I was shocked when last month they billed me $800! I called them and the representative told me if i facetime someone from another cou

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26

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