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Cannot sign up for AutoPay

After calling an AT&T agent, I just got set up with AT&T for the first time, and my service will start in about 2 weeks from today. However, I cannot sign up for AutoPay. I went to my account via http://att.com/autopay and went to settings, and it says this: How do I set up

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50

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Philippino Rep Kathleen Jewel

Howdy all, I have be dealing with AT&T for approx 10 years now and until last night I have never met a more professional, kind and polite Rep before til I met Ms. Kathleen Jewel. She works at the Philippines Call Center (I always ask). She answered my call (for reference I was adding 2 lines to

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84

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iPhone 14 Pro Max Lost/Stolen Blacklisted

I brought an iPhone intact box which is still inactive but it’s blacklisted by AT&T, What is the solution? Anyone help me please. US Block Status: Reported stolen by AT&T MOBILITYUS Block Date: 16 Nov 2022Blacklist Status: BlacklistedBlacklist Records: 1Blacklisted by:

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181

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Non-Returned Receiver Fee - Devices have been returned.

I have two Non-Returned Receiver fees, both $150 on my account. I have since returned both devices and have the paperwork to prove it. I also received an email saying the equipment was received. TV service was cancelled August 17th - Equipment brought to UPS for return Sept 28th. So I did miss the 2

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524

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Trying to get some info

I tried to apply for att wireless but it said I had an outstanding balance but I've never had att service before can I get the number and when the service was established I'm trying to open a claim

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16

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Lost my trade-in

I was convinced switching from Verizon to AT&T was the best option for me. I couldn’t have been more wrong, everything was fine until they couldn’t locate my family’s trade-ins. Not a single employee, not even the man that set up my plan can help me resolve this issue. Why is this such a problem

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35

5

Wrongful charges for AT&T affordable connectivity program

I have a final notice to pay AT&T $184.62. They had a technician come out and install a box for us. They charged us three installation. That charge was supposed to be dropped from our bill. I tried to call numerous times, but I kept being put on hold for up to an hour at a time! I finally had no

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101

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Online Bill Pay

When I make payments online and I change the date I want the payment to post, as soon as I hit 'submit' the payment is immediately posted and I end up messing up my checking account. This has been happening for months and they haven't fixed it!

Questions

46

3

Charged $500+ for an unintended international call

Hello, I am reaching out for help because I feel like leaving AT&T after this horrible experience after being an AT&T customer for over 20+ years. This is what happened:  I went on a cruise out of the country from Apr 17- Apr 24, 2022 (from New York City to Bermuda and back) On the

Questions

352

5

Horrible service in general

I switched over to att after being loyal to another service for over 10 years. The sales rep. Did his song and dance and I went with it. Boy oh boy has it been (Edited per community guidelines). I and only 3 months into this service and I have had 3 monthly bills toppling over $500 each. The sales r

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39

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wireless service, customer support, web site ordering, at&t,, firstnet

MY BEST SUGGESTION IF YOU WANT AT&T, OR FIRSTNET:  BUYER BE WARE  !!! I WOULD SUGGEST ANY OTHER COMPANY, UNLESS YOU LOVE BEING ON HOLD AND MAKING YOURSELF FEEL HORRIBLE DEALING PEOPLE THAT ARE CLUELESS !! I am a Firstnet subscriber, order placed online and porting numbers in, buying

Questions

45

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AT&T deceptive billing

Back in Nov 2020, I took AT&T up on their offer, trade in my iPhone XS with a credit of up to $700 on a new iPhone 12. 3 things I failed to notice: 1. They only credited me $245 and never paid it back to me or credit on my monthly bill 2. They (the company rep at a company store) changed my acco

Questions

113

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Paying Someone Else's Phone Bill

I wanted to know how I can pay my brother's cell phone bill for his birthday without having to get his online password or account number. Is there a way AT&T allows this? It would make sense if they sold gift cards that someone could use to pay off their bill with but the ones they sell in store are

Questions

7K

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Charging $800 for a new cellphone that was returned - DON'T FORGET TO WRITE DOWN THE TRACKING NUMBER - SCAM

We are being charged for a returned cellphone which was ordered under the upgrade on an existing line. Phone was returned with AT&T label in March, but because we didn't write down the tracking number, we are being charged $800.  Spoken with more than 5 different people who tell me it will

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69

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Being billed more than promised.

Long story. I called to close an unused line in August for my business account. After closing the line, the representative asked if he could look at my account to see if he could save me money.  Unfortunately I gave him permission.  I was paying $539.77 per month for 10 lines.  I was

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349

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Closed

Scam

AT&T IS A SCAM AND NOBODY IS EVER HELD ACCOUNTABLE AND WE THE CUSTOMERS HAVE TO CALL CRAZY BECAUSE IM.SJRE THEY TRAINALL EMPLOYEES BASICALLY THE SAME WAYS OF TRAINING WORKERS NO MATTER WHAT COUNTRY THEY'RE IN. LOOK MOST PEOPLE, YES EVEN MYSELF. WE ALL WANT 2 JUST B EVRY1.PAYING ATTN.2 ALL SCAMS

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54

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How can I get AT&T to reset my online account?

Somehow I cannot do anything in my online account. All that's there after logging in is my account # and personal profile info, but otherwise the site seems broken. And its been like this for over a year, not just a temporary webpage issue. Can't see what the current charges are and when they are d

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114

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Overcharged while on ACP program with very low income

I was given a noticed I was going to be kicked off the discount rate for ACP even though I had little to no income and still fit qualifications for ACP discount. After several times of trying to follow proper procedures on the AT&T application I found out there was a system problem with AT&T

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32

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Overall longtime customer experience

I don’t even know where to begin. So I Bought a phone for my son for Christmas on Christmas Eve on the conditions that he would be able to come in and activate it on his own since I was leaving the day after Christmas for an extended business trip. I wasn’t going to buy unless they could follow thro

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61

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Can't pay online

Website don't work. Can't login, pay a bill without signin. Can't call to support because I don't speak English.

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128

5

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