I have been with ATT for 8 months now, left T-Moble after 15 years with them. It has been a nightmarish 8 months, to say the least.  I sent in 9 phones for trade-in credits as part of our agreement with ATT. To date, I have not received my credits, and all I get from ATT (Business trade-ins, B

Any way we can get AT&T to leave me alone! I tried to work with y’all but you thief’s with horrible paperwork skills y’all worse than an abusive partner. If anyone reads this find another provider before it’s to late

I am a Comcast member with 40 Mgps and ATT sales told me they could provide better internet service as a trial for 30 days with no obligation to pay anything unless I wanted to keep the service.  I agreed and their tech came out did the install and guess what, they barely ma

I ordered a iPhone 13 pro max with a contact plan December 3 2022 through the guest checkout And it is January 8 2023 and still no phone. I talked to a customer service rep when I noticed it never shipped in December and they told me the 14th and it still never arrived. My phone was supposed to ship

I've been charged $1304.97 for a service I didn't use, and was _NOT_ available to me. In May 2019, I thought I was cancelling one phone, and transferring the service to a new phone (We moved). What actually happened is that the old phone was not cancelled, and autopay kept sending money to AT&am

I am currently out of the states, and I will be out of the states for about a month or two. However, I am having trouble trying to cancel my prepaid autopay system. I have been trying to log into my account via my email address and it keeps telling me that the access has been denied. Obvio

Soo I'm going to try and explain this to make it as short as possible. We go through ATT they have been great until now. I had gotten my phone almost a year ago then 9 months into having said phone it no longer got service. It wouldn't work until I was using wifi. Phone bill stays paid every devic

I want to make a complaint about an abusive customer support agent. About 10 AM 10/5/21 I finally got a man who was suppose to be able to help with a billing problem. But when he told me he could not see the bill I was referring to he became belligerent and told me about how he had 40 years of exper

Hello, I am outside US since mid of january. I can not access nor receive Text messages from the mobile phone since then aa well I can not open my personal area on AT&T online prepaid to access my account. I urgently (today) need to ask AT&T to shut down the service and ask them for a refund as they

#ATT told us that if we move our service to them, we will get the following. A 25% teacher discount, an auto pay discount, a trade-in discount of iPhone X, a tired offer discount on each added line. (4 additional lines we gave them).  The email was clear $180 per month.  They didn’t tell

I need/want to pay off my old direct tv and wireless accounts but don’t have addresses, phone numbers, or account numbers. How do I do this?

When I try to add my home phone account, it says I already have access; but it won't offer any option to see the bill...

I had a basic phone that cost $40 a month, my billing period was say start 5th of the month.I upgraded my line to a smartphone and also added a new line on my account with a smart phone, with 3gb shared plan, so my new plan should be around $120. I activated my phone in 25th of the month (10days bef

I upgraded my insurance plan to cover all 4 phones on my account. I went from paying $8.99 to $40 per month, So I thought.... 3 years later I find out that the customer service agent never eliminated my prior insurance payment. I call ATT and stay on the line for over 2 hours to hear the customer

I am FED UP!!!! We requested that our internet account be closed in July of 2021. We have been told that there is some kind of error which prevents them from closing the account but they had credited it at one point to bring it to zero. Every time we have called to follow up and asked for a Loyalty

I've added a $30 prepaid card to my account,saw the balance there for a few minutes but now it's gone and my payment is still due. When I try to use the pin again it says that the card is in use or expired. How is this company still in business? In Europe this thing is so easy.

I overpaid my $250 ATT bill (accidentally) by $2,500 on November 5, 2019. I tried to do a STOP PAYMENT but ATT would not honor it from my bank. Today is January 10, 2020 and I have talked with 7 representatives, 4 supervisors since 11/5/19 about my refund and all have told me that the previous repre

I am an international student and have an AT&T prepaid account. However, in light of COVID-19 I had to return home unexpectedly. I am now trying to suspend my account so I don't get charged for not using the SIM, but can't log in to an account because I never made one until now and cannot get re

In Jan, I cancelled my Direct tv and land line and said I wanted to keep my internet. in that order. Agent said she was upgrading me to Internet 50 and the charge for a year would be $30. I asked what the charge would be after the year, her reply was the regular charge of $60. I am being billed $70

I have 4 iPhones on my plan, when I text any of them, my outgoing messages show up on the the billing text log but the messages to those phones, do not show incoming or outgoing messages to my phone. All phones are iPhones, iMessage is used, both sent and received messages are blue.