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Auto Billed WIth Auto pay turned off

I turned off auto pay and thought I thought got rid of my payment method but for some reason i was still billed.

Questions

49

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NO CREDIT FOR TRADE IN, BECAUSE AT&T LOST THE IPHONE

We traded in two iphones at our local AT&T store, we have NOT received trade in credit ($20/month of 30 months) on one of the iphones. We have called AT&T customer service and after many hours of waiting, calling back, waiting on call backs, dropped calls while being transferred and all arou

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151

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keep getting notified about someone elses bill, help

keep getting email notified on my YAHOO email about someone elses bill, help!!! plz Ihave tried calling cx support, they basically tell me to pack sand, as it is not my account. However, it is my email help greatly appreciated

Questions

75

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AT&T bill over $350 a month-horrible customer service

I’ve been with AT&T for over 15 years. My bill has reached over $350 for four lines including the next phone payoff program. After dozens of calls over the years and endless hours on the phone/ chat I’ve reached my limit. No agent or rep has ever helped me, they all keep lying to me about what I wou

Questions

227

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Past due amount showing up from service I had almost 10 years ago

Hi all. I recently switched to AT&T and ported my number over from Verizon. Once I got everything set up I logged into my AT&T account to see a past due amount of over $800 for service that was supposed to be canceled in February of 2013. I know I canceled the service (almost positive I went

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29

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email cancelled account

We have been with AT&T for 17 years. We have had the same email account for 17 years with at&t. We have been cancelling the same share plan since Nov 2019 and it will not be taken off our bill. I have called repeatedly and finally started getting everything in Chat and print. They are still billing

Questions

62

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Billing issues and payment

I started my service and cancelled the plan within a day but the bill and installment amounts did not make sense. I called your service department and one lady confirmed that the activation would be waived and had confirmed it on the account. Second one mentioned that it would not be waived and I fi

Questions

97

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Data reset and billing due date

I pay my phone bill on the 17th of every month and that is when everything resets and starts new except my data that doesn't reset until the 28th/29th of every month. Do you know why?

Questions

1.6K

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ATT SERVICES/BILLING ARE CRAP

My Internet and U Verse charges have increased little by little over the past year, and internet speed was not as good as I had expected. Last month I cancelled my service 7 days into the Billing cycle. When I received my final statement, it was for a FULL billing cycle, not for the 7 days I had se

Questions

62

1

unlock

I have locked my phone. I was told this is a temp phone number because i

Questions

32

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Need my auto pay credit

I made a payment tonight because my prepaid service was expiring at midnight tonight, but it did not give me my auto pay credit. Therefore, my plan will not renew. How can I get this credit

Questions

32

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Old Phone Records

I am curious if it is possible to obtain old residential phone records for the 916 area code, circa 1998-1999. I believe our account was PacBell at that time.   Thanks.

Questions

72

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Can AT&T look up an old phone number

I need to find an old phone number i had in 2007. i know thats a long time ago but i need this phone number so that i can recover my federal employer id number. the IRS has to have the phone number to look up the business that was associated with it. i really need to find out what my FEIN is beca

Questions

73

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Cannot log into MyAT&T

Keep getting error message stating I entered the code wrong, request a temporary code and get the same error.

Questions

43

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Address validation that has been here 16 plus yrs & neighbors have internet

I Was told to make an address validation case, I just don’t see how it makes sense that all my neighbors have internet but I can’t get it at my home. And grandparents were at same address for over 16 yrs. Technician said my address was ready it's been a year since anyone's lived here. How can an add

Questions

112

2

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Upgrade Not Processed

In November, I requested the $1 iPhone 12mini upgrade to my son's line; however, it was not processed as an upgrade but was added as an additional line. Not only that, the phone representative shipped the phone instead of scheduling it for pick-up at the store and I was advised that we couldn't canc

Questions

48

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Error in billing - need activation date of phones

I am also trying to find my activation date. I bought 2 new phones on the same day last year under a buy one get one 1/2 off promotion. Unfortunately I have not received any credits on my bill. After looking at my bill I realized the number of installments are 11 out of 30 and 9 out of 30 on the oth

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32

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Old network charged me 600+ for cancellation and device

I switched to att/ First net and was told my cancellation fee and device would be returned. Sprint my old carrier just charged me for both and I do not even have my device anymore. What can I do?? I called att customer service and sprint. They opened a ticket but I am at a lost. I have the sales rep

Questions

21

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Service canceled and still receiving bill

I’ve canceled my service on the same day it was installed because the At&t representative that sold me the service said we’d have fiber optic service, and after everything was installed I realized (installation technician told me) that fiber is not available on my street. At&t told me I wouldn’t hav

Questions

196

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Merging Accounts

Hello - for whatever reason the company I am working for ended up with two accounts with separate sets of accounts in each one. For billing purposes and general maintenance and efficiency, I would like to merge these two, so that, when I go to the AT&T Business Center, I only need to work with

Questions

18

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