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AT&T refusing to apply credits to my account for money I paid.

AT&T pulled the whole, we haven’t received your traded in device form 6 mo the ago so now we are going to add these extra fees to your account, back at the end of July for an iPhone 12 that I traded in via USPS back in February 2023. After talking to many reps that could not help me I started ma

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51

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I would like to continue to receive a paper bill please!

I would likexa paper bill.

Questions

459

3

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Trying to get some info

I tried to apply for att wireless but it said I had an outstanding balance but I've never had att service before can I get the number and when the service was established I'm trying to open a claim

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19

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New Account created in error by AT&T but I'm charged for it when my phones were already covered under the original account when purchased.

I have tried more than 6 times to resolve a billing issue that was created in error by AT&T. Now I'm being billed by a collection agency to collect on a balance of $92.22. I was told and received by AT&T reps multiple times that the issue was resolved. Account XXXXXXX2768 was created in err

Questions

95

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Trying to cancel Fax line

I am trying to cancel our Fax number that is owned by Teleport Communications Group, a company under AT&T. AT&T is unable to find this number when I provide them with our account number. There is no contact listed for Teleport Communications Group online, and we pay for our Fax line through AT&T. Wh

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68

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I am paying more money for internet than I agreed to, and every representative I talk to gives me a different answer

Let me preface this story, I got the AT&T 300 Mbps internet plan for my new apartment. The rate I was promised was somewhere around $60/mo. to have the internet with a data cap at 300 Gb, but I was told I would get the $10 monthly equipment fee waived. Well they had not waived the equipment fee, so

Questions

176

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Automatic Payment/ Plan Changed

what happens if i pause my automatic payment, how long can i wait to make my next payment? will they charge me for pausing my auto pay?unlimited elite is the same pricing as unlimited extra, is this temporary price change? will the price go back up later in the future?

Questions

1K

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Case #xxxx acc#xxxx

Status please (Edited to remove personal information)

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22

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Viewing a phone bill

When you are looking at your bill online, does it show texts and calls between you and someone else who is also on your plan?  Or will the bill just show texts and calls that you make with people that are NOT on your plan?

Questions

131

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AT&T customer service has lied to me about the cost of my internet plan. (SCREENSHOT PROOF)

AT&T customer service has lied to me about the cost of my internet plan.​-AT&T Uverse11/24/2019:Originally, I was checking to see if I still had a contract with AT&T. I wanted to see if I would owe a termination fee before deciding to switch to a different internet provider. My internet

Questions

299

2

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Tendered to Returns Agent Trade-In Credit not received

So, Like everybody else, I returned the device via USPS using the usps label AT&T provided, didnot think much about it since I have used their service before and never had the problem, waited few months since AT&T usually takes few months to process everything and start giving us trade in cr

Questions

51

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I can't access my account

Good evening, If I want to chat with the employee and ask for help or if I want to send a message request for help, I need to login which once again I am not able to do. Please help! I reached my home in Serbia to find that my At&t sim card is not working at all. I am not able to cancel the automati

Questions

124

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New Customer Bill Credits Fake ?

We ported over 5 lines. The Salesman offered $150 in credits for the activation fees and another $100 for us to go ahead and get some similar phones to what we wanted. Everything went smooth until the first bill. The $250 in credits wasn't there. We went to the store and asked about it and asked for

Questions

180

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ATT can't find my trade in phone!!!!!

My family and I have been ATT customers for 25 years. We have been happy until I upgraded my phone with a trade in at an ATT store.  I did not keep my paperwork as I assumed that my info would be stored on my account.  The store mailed back my trade in phone but ATT has no record of recei

Questions

64

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Charging $800 for a new cellphone that was returned - DON'T FORGET TO WRITE DOWN THE TRACKING NUMBER - SCAM

We are being charged for a returned cellphone which was ordered under the upgrade on an existing line. Phone was returned with AT&T label in March, but because we didn't write down the tracking number, we are being charged $800.  Spoken with more than 5 different people who tell me it will

Questions

78

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Need to dispute an internet bill.

In October of 2022, I moved AT&T internet service from my apartment to my new home. Mistakenly, I cancelled the service and did not continue it to my new home, but it was the same 1 gig service.  I received a bill (now in collections) that I don’t feel I should have to pay, since my servic

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16

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Autopay discount

I changed to paperless billing & autopay and was told I would receive a $10 discount per line, it’s been two months and I have not received any discount. Has anyone had a similar experience, if so, what course of action did you take?

Questions

239

4

Wrongful charges for AT&T affordable connectivity program

I have a final notice to pay AT&T $184.62. They had a technician come out and install a box for us. They charged us three installation. That charge was supposed to be dropped from our bill. I tried to call numerous times, but I kept being put on hold for up to an hour at a time! I finally had no

Questions

110

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Worst Trade-In Promo Experience

Hello!, So back in February 2022, my boyfriend and I decided to leave our last service providers to come to AT&T since they were having a promo for up to $1,000 off of the new iPhone 13 Pro Max. I had the 11 Pro Max and got $1,000 off of the new iPhone 13 Pro Max (256 gb). My boyfriend had t

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64

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Closed

Three scheduled payments did not go through after the scheduled date passed.

I have scheduled three different payments over the last few months. None of the payments went through, and after the scheduled date passes, I cannot see a record of them having ever existed.  They just disappeared. Payment was to be through my credit card.  My credit card company has no r

Questions

107

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