I previously had two numbers on my prepaid plan. I removed the family plan and made them two individual plans in order to pay the balance on just one of my lines rather than both. After paying the balance with a refill card it still isn’t working. It even shows me that my balance is +$47.65 which is

I HATE webmail!!!!! Therefore I receive my email in Outlook. But, because I cannot turn off your spam filter in webmail, AT&T "steals" messages that they don't want me to receive. So I have to check that hated webmail folder regularly anyway. Well, are you completely clueless?! The AT&T spam filter

Hi, I used to stay in the US as an international student and got a postpaid plan to pay my phone throughout 24 months and it is a locked phone but now that i am outside i need to get it unlocked so my question is if i pay all what is remaining for my phone bills at once would i get my phone unlocked

How Can I get my receipt of auto-payment prepaid bill?? Also, I changed credit card for payment more than 3weeks before bill charged,  However Charged from OLD card! WHY??   

I guess at some point I missed a scheduled payment arrangement and now I can't schedule my payments for future dates. I don't remember missing a payment and the customer service rep I spoke to this morning said he didn't see it. But when I try to schedule a payment it tells me this account is not el

Does anyone know whom I need to get in touch with regarding several discounts and promotions that my local representative signed me up for, but have not been seeing on my billing statements? I've called *611 customer care a couple of times about it, but for some reason the most they can do is apply

Can anyone please help me? I discovered over $2,300 in outgoing call charges from US to Jamaica.  The phone is on my family plan and is used by my daughter who has an intellectual disability (special needs.) Based upon review of logs, two incoming calls from Montego Bay to my daughter's p

I received a text message stating that att has not received my phone by April 1st and it would be charging my bill. I shipped the phone on the 22nd of March and when I checked the newgistics/tracking website it shows that the phone was Scanned in grapevine TX and then delivered on the 28th in fort W

Suffice to say my time with AT&T has been roughly about 10 years. This past year, I got a new phone. I went into the store. I was lied to by the employee. I was actually charged double per month for my new phone. No one could fix it and they severly limit what their customer service reps, thier mana

Over a year ago - in March of 2019 - I purchased one month's worth of data as a temporary measure. I did NOT want to turn AutoPay on, but yet it remained on until I noticed I had been paying regularly from then until now. ATT owes me nearly $500 for a service I didn't sign up for and didn't use. In

So I returned an iPhone 11 Pro Max back on January 9th, 2020, and as of January 29th I continue to show the installment plan on my account. I was told it could take up to 14 days, but it has been more then 14 days now. I have tried to talk to the store, and they tell me EVERY TIME that the store

I was a long time AT&T customer (17+ years), left AT&T for brief period of 7 months and joined back AT&T again in Aug 8 2019 by signing up 5 wireless lines.  At the time I signed up (over the Internet & chat with Agent), AT&T was promoting a free iphone 8 (worth $600) by giving me $20 monthly credit

I have a larger family plan. If I enroll my account in autopay and my relatives make payments to the account before our due date will autopay pull what the balance on the bill was or will it pull the balance due on the account at that time.   For example, lets say my due date is 13th of the

I had recently switched my phone-plan from 50$ a month to 30$ a month though was still charged 50$. I would like this resolved please. Thank you,Kind Regards,

Hi, I would like to try get this resolved before it escalates.  Basically, coupel of months ago, my DSL modem got fried by a surge.  I contacted AT&T support service and asked them for a replacement, they said they would bill me $125 and send me another one.  I agreed at first but then changed my mi

Hello, After I travelled back from India on May 26th to the US, I forgot to activate the third party app I use to make international calls and accidentally used the local network to make those calls, and I suspect my charges might exceed 1000 dollars this month. Please help since I'm a student and t

I purchased a new phone and mailed in my old phone for trade-in using the pre-labeled box provided by ATT. I mailed it over a month ago, following all instructions.   Now, ATT states they never received the phone and they are going to charge me $350.  Clearly the process that ATT is using

August 2016 Samsung BOGO not being honored!!I have been a customer for 10 years. I went to store in August 2016 to get the new Note 7, and a free Samsung through BOGO and added a new line. I was told I would see the credits for the free phone in 3 months and then every bill after.I paid and now 7 mo

3 HOUR ORDEAL WITH ABSOLUTELY ZERO RESOULUTION AND I WAS HUNG UP ON I have experienced the worst customer service with AT&T In September 2022, we brought in our Samsung Galaxy Phone for trade in with the special at that time of zero-dollar cost for trade in. We got the flip phone which was par

So due to the china virus, my wife and I opted to do distant learning with our children in our school district. I have a Version phone, and my wife has a pre-paid AT&T phone and she gets the best service in our rural location, so we opted to go with AT&T wireless internet service. a couple o