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Keep away from AT&T uverse

So terrible service...after joining the service last july 2016, every month until now Feburary 2017, I have to call the service center to correct my wrong charged bills...b.a.d...situation..terrible headache....aweful nightmare... please you all keep away froom AT&T...Sooooooooooooooooooooo Terrible

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wireless service, customer support, web site ordering, at&t,, firstnet

MY BEST SUGGESTION IF YOU WANT AT&T, OR FIRSTNET:  BUYER BE WARE  !!! I WOULD SUGGEST ANY OTHER COMPANY, UNLESS YOU LOVE BEING ON HOLD AND MAKING YOURSELF FEEL HORRIBLE DEALING PEOPLE THAT ARE CLUELESS !! I am a Firstnet subscriber, order placed online and porting numbers in, buying

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46

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Access to Prepaid Account Online

Have a prepaid phone currently outside the USA however need to cancel the autopay on the account . Unable to get the PIN as the phone currently doesn't work in the currently location.What can be done to cancel this auto pay?Thanks in advance,

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44

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unlimited and more plane + hbo

My plan started 11-2018, at that time the offer was you can choose a premium channel I choose HBO on 4-2019. I also received an email that stated with my unlimited plan I would get HBO for life. Now when I call, agents say that I never had HBO, or that it was a glitch in the system they went in corr

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70

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AT&T Account Automatically Reactivated and I was billed without knowing.

On August 2017 I paid my bill in full and requested to terminate my service due to the fact that AT&T did not have an affordable unlimited data plan at the time. I was recently considering switching back until I received a notice that an outstanding balance was sent to collections. I was confused be

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261

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Transfer from postpaid to prepaid and billed for extra data!

I have just transferred from postpaid to prepaid plan. But I still have to pay for one more postpaid bills including 3GB of data in next billing cycle( Nov 24 - Dec 23). I know that I cancelled my postpaid plan days after new billing cycle began and I am willing to pay for that. But am I supposed to

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93

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Equipment Non return fees

I am now being sent to collections for $97.04 non return of equipment. Strange thing is that I returned the equipment and have the receipt from fed ex for the consolidation return.  I contacted att Directv when I received the first past due notice.  After the annoying ‘try to get someone

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12

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Don’t even know what to do- disappointed

Hello, So for the most part of this year we have been going through an issues with a cell phone that popped on our bill as not returned, and required a fee because of it. Trying to figure out what phone this was that we supposedly did not return we finally found out from AT&T service over the

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56

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Fraudulent Billing

AT&T Fraudulently bills $397.17 per line for “no conditions” trade in, for phones they received over 3 months ago. I have called in repeatedly, I have provided the tracking numbers for the trade in phones that have been in ATT possession for 3 months, I have emailed all of this information to A

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18

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Wondering how to designate trade in card for AT&T bill payment

I was wondering how to designate my promo card of $200 towards my bill payment if I'm on autopay.  I have no intention of visiting an AT&T store, so I can't just walk in with it.   Any ideas?

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654

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Charges for services not used.

July 12th 2022 i got unexpectedly incarcerated, I didn’t get to cancel/suspend my subscription before i went in. You can imagine the debt it built in that time. I see that ATT keeps track of usage and I’m wondering if there’s any way they would alleviate the debt. This is my business phone and I nee

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38

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ATT Mailed Offer for Fiber ATT300 for $40/per Month with Bundled Service

I signed up for the offer at $40/pm for Fiber 300ATT bundled with my existing ATT wireless account. ​ Why am I being invoiced at a $50/pm rate plus $10 for equipt rental? The invoiced/billed amount is in direct conflict with the ATT mailed offer. ​ Where can I send my payment demand letter to

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88

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How to disconnect prepaid connection when not in country

Hi, I am currently out of US and would like to disconnect / suspend my atnt prepaid connection. I am unable to reach customer care and not able to disconnect the services through manage account. I do not want to pay for another month where i will not be using the services. Request help.

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47

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Fraud department not responding

The number for the fraud department is not answered and gives a message to open a fraud claim online. I did that in September and still no one has contacted me. I've spoken to numerous att representatives who all tell me fraud will contact me but they don't. I have now been billed over $1100.00 doll

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52

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Cancel AT&T Prepaid from Overseas

My husband and I had 2 AT&T Prepaid accounts that are on AutoPay. We cancelled when we left the USA in December 2021, we found we have been paying $33.71/ month for each number since, so in total, we've paid $809.04 to date for NOT USING AT&T services!!!! We are not being allowed to log on t

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35

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MyAT&T app does not show overview or allow bill to be paid

Just like a few others, I also am having an issue with the myAT&T app. It used to show a loading screen and tell me to wait forever but now it just shows a blank screen. I can go to support and it’ll load support but it won’t load the actual account services part. I can’t see my bill or when it’s du

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940

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Issue with contacting Sales Rep

I had a rep come to my home before a scheduled install for fiber, to offer wireless service. He stated that he could match our current bill amount and also get us new phones and incentive gift cards. I have been trying to reach out to him for a week, since my bill ran and is set to be more than $80

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65

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ATT Website Issue - Cannot Pay Bill Online

I keep trying to pay my bill online, and a screen appears saying ATT noticed I am not subscribed to a TV service, and I will be logged out shortly. I cannot get to the screen to pay my bill!

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20

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ATT Landline

My 88 year old mother has had this landline since 1981… same number, never disconnected until today… over 1.11. No lie… my mom is in her right mind mostly and pretty much pays her bills herself. We help when she asks but don’t push it on her. Evidently, she misread the bill because they cashed the 9

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98

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Closed

ATT access as well as editing and placing insulting names on my email changed my bill name, stopped calls to my mom and dad

I have reported numerous times to more than1 retail store as well as office of the president. I have had numerous features that continue to be added to my account without permission, random access to add unapproved and random features without warrant, priorty note was added with incorrect dates, as

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