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Trying to cancel Fax line

I am trying to cancel our Fax number that is owned by Teleport Communications Group, a company under AT&T. AT&T is unable to find this number when I provide them with our account number. There is no contact listed for Teleport Communications Group online, and we pay for our Fax line through AT&T. Wh

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AT&T deceptive billing

Back in Nov 2020, I took AT&T up on their offer, trade in my iPhone XS with a credit of up to $700 on a new iPhone 12. 3 things I failed to notice: 1. They only credited me $245 and never paid it back to me or credit on my monthly bill 2. They (the company rep at a company store) changed my acco

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109

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How can I get AT&T to reset my online account?

Somehow I cannot do anything in my online account. All that's there after logging in is my account # and personal profile info, but otherwise the site seems broken. And its been like this for over a year, not just a temporary webpage issue. Can't see what the current charges are and when they are d

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108

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Can't pay online

Website don't work. Can't login, pay a bill without signin. Can't call to support because I don't speak English.

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109

5

Snapchat international calls on my bill

I have an online friend who lives in Europe. We call on Snapchat, but now the calls are charging more on the bill. I use Wi-Fi. Help!!!

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32

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Now I have no service

My prepaid monthly plans, even though they’re eight dollars more than that needs to be in my account and has been since way before midnight tonight

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40

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I am paying more money for internet than I agreed to, and every representative I talk to gives me a different answer

Let me preface this story, I got the AT&T 300 Mbps internet plan for my new apartment. The rate I was promised was somewhere around $60/mo. to have the internet with a data cap at 300 Gb, but I was told I would get the $10 monthly equipment fee waived. Well they had not waived the equipment fee, so

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155

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Autopay discount

I changed to paperless billing & autopay and was told I would receive a $10 discount per line, it’s been two months and I have not received any discount. Has anyone had a similar experience, if so, what course of action did you take?

Questions

215

4

Cannot sign up for AutoPay

After calling an AT&T agent, I just got set up with AT&T for the first time, and my service will start in about 2 weeks from today. However, I cannot sign up for AutoPay. I went to my account via http://att.com/autopay and went to settings, and it says this: How do I set up

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28

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MyAT&T app does not show overview or allow bill to be paid

Just like a few others, I also am having an issue with the myAT&T app. It used to show a loading screen and tell me to wait forever but now it just shows a blank screen. I can go to support and it’ll load support but it won’t load the actual account services part. I can’t see my bill or when it’s du

Questions

934

2

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Cant create an account because it cant verify my account?

I've been trying to make an account and I put in all of my details, but once I enter my FAN it says that it cannot verify? I'm not sure what I'm doing wrong here. Anybody have a solution?? I need to get online and see if my bill is ready to be paid.

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46

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Upgraded to Elite Plan Scam

I called into Customer Care on June 13th to ask about a phone installment. Instead, "Jerome G" insisted I upgrade to the "Elite Plan" because my current 30GB plan was overcharging me. He told me I currently paid $220 for my two lines, but with this new promotion, I'd only pay $212.34. He said it inc

Questions

481

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Promotional card used for bill and not showing as used on my bill

I tried to do a split payment to use the promotional card on a majority of my bill and a different method for the remainder. After going through the process, I got a confirmation number of a $170 payment towards my bill and I need to pay the remainder by January 4th. I go to my bill to pay the remai

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48

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AT&T FED US LIES and DID NOT GIVE PROMOTIONAL CREDIT FOR TWO TRADE-IN PHONES THEY PROMISED WE WOULD GET!

Anyone else have the same issue? We were told and promised everything was "settled" and to "wait 3 bill cycles" for 2 years now and today they told us it's been too long to change ANYTHING and that there was nothing they could do. We have trade in confirmations and case numbers and multiple tickets

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42

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So Many Issues Lately, and then AT&T downgraded my Internet 100 Plan to Internet 50 during a technician visit last week?!

1) I’ve already ordered a new Xfinity Internet Starter Kit due to the complete lack of effort from AT&T to make sure my family and I are able to use the Wifi service we have been paying AT&T for since 2014. Over the past month, not only has our Wifi been dropping every hour or so (requiri

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151

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Viewing a phone bill

When you are looking at your bill online, does it show texts and calls between you and someone else who is also on your plan?  Or will the bill just show texts and calls that you make with people that are NOT on your plan?

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122

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Closed

Unable to view bill- website says " We’re working on your latest bill. Please check back later."

I have a combined bill for my wireless phones and my home phone (hardwired landline.) (not Voice over internet) I usually get an email telling me my bill is ready to view and should have received it last week. I do not receive a paper bill. I have not received the email so I logged into my account a

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467

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Prepaid does not work at all

So about a week ago, I started a new wire in AT&T with 50$ prepaid on the offline shop. However, my account still says that I have to pay 50$ to start my account working normally. The PIN, which was written on the receipt says that it has already been used and I get messages that say that I need to

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106

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Stop Autopay from paying 2 days before payment due date!

How do you stop the autopay option from taking funds two (2) days before the payment due date? I have called customer support about this twice to have this fixed. In both instances, funds for the following month's pre-payment were withdrawn from my account on the *actual* due date, the way it is

Questions

584

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wireless service, customer support, web site ordering, at&t,, firstnet

MY BEST SUGGESTION IF YOU WANT AT&T, OR FIRSTNET:  BUYER BE WARE  !!! I WOULD SUGGEST ANY OTHER COMPANY, UNLESS YOU LOVE BEING ON HOLD AND MAKING YOURSELF FEEL HORRIBLE DEALING PEOPLE THAT ARE CLUELESS !! I am a Firstnet subscriber, order placed online and porting numbers in, buying

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24

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