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How do I get the autopay?

It says autopay not available on this account. How do I get the autopay?  It's a $5 discount on my bill.  I used a credit card as a payment method.  Is this the problem?  Does it need to be a debit card?

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160

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Smart home manager

I have tried to sign in to this from day one and haven’t ever been able too…

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51

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Billing credits for multiple service outages

Hello,I tried to use the chat feature but was consistently kicked out of it. In both September and November 2019 we experienced two week outages of our DSL internet and have yet to receive any bill credits. Both times the internet was out for 14-15 days with no resolution until multiple technicians

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34

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Billing and Internet Throttling

Good morning,I am paying for Fiber 300 and have only been able to get 100 mbps Down/Up for quite some time now. I had a tech come out 2 months ago and he couldn't figure out why I was only able to get 100, at most 150 on any of my devices. I was directed to customer service and given a new (same mod

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12

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ATT is the WORST, they LIE to your face and then do not help you

ATT is the WORST, if you are thinking about switching to ATT for any service, THINK AGAIN. The agents will LIE TO YOUR FACE multiple times and then when your account is all messed up and all the prices are changed and increased, they WILL NOT HELP you. I am writing this to warn all people thinking o

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63

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Fraudualent account opened by ATT agent and ATT doesnt resolve the issue for 8 months

ATT sales consultant K. S. (hereinafter i will not write the names but just initials of ATT personnel in order not to provide their private info) from the Att store # 121409  took my ssn and driving license to open new att account for me. Im still using the account that he opened for me. However, as

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177

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Promised an iPhone at 50% off...almost 2 years later and multiple conversations with representatives, still no credit owed to me!!

On May 25th 2018, I did a chat online with AT&T regarding my cellular service plan. I was wanting to to double check that they would still honor the promotion that I had contacted them about a week prior even though we did not have Directv service. The representative replied that I would receive the

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50

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NEED CORPORATE EMAIL ADDRESS TO REGISTER COMPLAINT

Would like to post strong complaint to corporate office. need postal address and email address. thanks

Questions

99

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Refund never recieved and now given extra Charges.

I purchased the samsung21 ultra online and recieved a box with only a charger in it. Called at&t they kept telling me if I report it missing I can't use it. That's not a problem because I don't have it. They claim to have canceled the trade in too. The purchase was 11/12/2022. I have called seve

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25

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Fraud

Why would any normal, mentally sound person accept a second, weak @ss offer from AT&T, in exchange for their fraudulent actions? It is quite offensive. I would still owe them $600 for an iphone 14 I did not purchase. At&t is trash.

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26

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Horrible Coverage in my Area while paying way too much for phones no one can use

AT&T service used to be great where I live, but now, I can barely get a signal with any of the phones on my account. Over the 5-6 years that I have had AT&T, we have had amazing coverage and have been very happy with them; however, over the past year, the coverage has disappeared almost completely w

Questions

216

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Customer service

I had a problem getting a new sim card for 2 phones. One of the phones was disconnected in the process and did not work for 10 days. To resolve the problem my accounts were closed then reopened. Now I am paying more. This company performs the worst customer service I have ever received. I have to pa

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53

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WHEN ATT LIES TO YOU REPEATEDLY.

ATT SAID THEY WERE SENDING A NEW PHONE. THEY DIDNT. THE GOOD THING ABOUT MODERN TECHNOLOGY IS I RECORDED IT. SHOULD GET INTERESTING, SEEING AS THIS IS THE 7TH TIME BEING LIED TO BY ATT. DOCUMENTED AND RECORDED.

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144

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contact at&t from abroad to remove my email address from a stranger's account

I have been receiving emails from At&T since December about a USA wireless account that does not belong to me. I live in the Netherlands and have tried to find ways to contact customer survices which doesn't require me phoning internationally or signing in online with an at&t account. I woul

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13

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Pricing is out of control

I am beyond frustrated with AT&T and its lack of customer loyalty.  I have been using AT&T for phones for over 15 years; we have AT&T uverse, phone and internet for 10 years.  The monthly cost for the uverse, internet and phone just went up to over $300 per month.  When I called to try and talk to t

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247

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Account balance

I had $65.00 in my account and I have auto pay setup. My plan is the $65/month plan but with auto pay I'm supposed to get a $15 discount and only be charged $50/month but for this month you took all $65 of my money giving me no discount. Why?

Questions

43

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Trade in Fraud.

Since obtaining service with AT & T my service has been just about null, with poor connection, failed internet search, and not working most of the time, what's crazy is the phone will even say there is no DATA. because of these issues I have phone service that is hindering my ability to effectiv

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46

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SD024 Error when accepting billing responsibility

This is ridiculous I have posted so many comments, called ATT support and no one is able to help me they just say. Sorry. I am about ready to cancel everything and go to Spectrum. I should have done that last week but I didnot I believed the att guy when he said I could do this. It is very frustrati

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55

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Lousy

Lousy service, lousy customer service, lousy bill pay, inadequate personnel to serve customers appropriately, no special rates foe old folks, too many recorded messages,  AI, just plain lousy.

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36

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Keep away from AT&T uverse

So terrible service...after joining the service last july 2016, every month until now Feburary 2017, I have to call the service center to correct my wrong charged bills...b.a.d...situation..terrible headache....aweful nightmare... please you all keep away froom AT&T...Sooooooooooooooooooooo Terrible

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178

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