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Unlock Cell phone

I was given a Note 9. Went online to unlock. Result, "Looks like you haven't paid off your device yet. Follow these steps to pay off your installment plan....." Told the my daughter in-law , she gave me the phone, and she call at&t and they replied that all is fine and she is in good standing an

Questions

 • Samsung

34

7

0

Auto Billed WIth Auto pay turned off

I turned off auto pay and thought I thought got rid of my payment method but for some reason i was still billed.

Questions

 • Plans & Features

28

1

0

AT&T Landline Billing Error. Need Escalation. Unresolved for over 12 months + 3 collection agencies

I would like to speak with someone who has authority and can honestly escalate/ resolve this situation. I am a longtime AT&T customer but I will not acquiesce to customer bully billing.I am being charged for a landline phone that was never installed rather a U-Verse phone was but I was still billed

Questions

 • AT&T Internet Account

117

0

0

0

Why can’t I use any apps On my Prepaid plan such as: App Store, iTunes, Snapchat, Instagram, etc.?

I have the $65 Prepaid plan with Autopay (which reduces to $45 a month). I had paid my bill on time and ever since then, my phone does not connect to any of these apps. It has been like this for a about 3 days after I’ve paid as if my phone has no service. But, I can receive and make phone calls and

Questions

 • Account & Usage

361

1

0

0

NO CREDIT FOR TRADE IN, BECAUSE AT&T LOST THE IPHONE

We traded in two iphones at our local AT&T store, we have NOT received trade in credit ($20/month of 30 months) on one of the iphones. We have called AT&T customer service and after many hours of waiting, calling back, waiting on call backs, dropped calls while being transferred and all arou

Questions

 • Wireless Billing

97

3

0

Help contacting custom work order department

Hi, how can I get in contact with the custom work order department? I need to reach the accounting department concerning an invoice.

Questions

 • AT&T Fiber Account

72

3

0

Cancel my autopay

I have an auto payment plan and I want to cancel my plan right now since I'm in South Korea. But I don't know my AT&T ID and password. So, I talked to the AT&T staff in live chat and he provided phone number which is 1-800-947-5096. When I called this phone number, it said that none of the expert wa

Questions

 • Wireless Billing

57

1

0

BOGO

1 I have been heard of the BOGO promotion, and If I want to cancel one of my 3 lines, to add the BOGO, that line has no contract and is being payed off, now, if I can keep the same number that would be a plus, Come on "Experts" Is allowed? I come up with this thought while I was in the bathroom... S

Questions

 • Wireless Account

130

2

0

0

I've been charged for Prepaid service without my knowledge for over a year.

Over a year ago - in March of 2019 - I purchased one month's worth of data as a temporary measure. I did NOT want to turn AutoPay on, but yet it remained on until I noticed I had been paying regularly from then until now. ATT owes me nearly $500 for a service I didn't sign up for and didn't use. In

Questions

 • Plans & Features

35

1

0

I cancelled the severe but the bill is charged.

I paid my bill autopay until this March but I am not in USA now and won't be go therin long time so I cancellemy service since March. But the bill of April was charged and I got the mail that bill for May will also charged. I tried to log in the website or thought the app but somehow it doesn't wor

Questions

 • Wireless Billing

27

1

0

email cancelled account

We have been with AT&T for 17 years. We have had the same email account for 17 years with at&t. We have been cancelling the same share plan since Nov 2019 and it will not be taken off our bill. I have called repeatedly and finally started getting everything in Chat and print. They are still billing

Questions

 • AT&T Internet Security

32

0

0

WORST COMPANY EVER!! I WAS LIED TO AND MISLED!

Suffice to say my time with AT&T has been roughly about 10 years. This past year, I got a new phone. I went into the store. I was lied to by the employee. I was actually charged double per month for my new phone. No one could fix it and they severly limit what their customer service reps, thier mana

Questions

 • Wireless Account

54

1

0

ATT Netgear 770S

I have a unlocked ATT Netgear 770S how do you turn roaming on my ISP has free roaming and told me to turn it on. I don't know how to turn roaming on can someone help me that does know how.

Questions

 • Other Phones & Devices

39

1

0

$2,300 in Fraudulent Long Distances Charges

Can anyone please help me? I discovered over $2,300 in outgoing call charges from US to Jamaica.  The phone is on my family plan and is used by my daughter who has an intellectual disability (special needs.) Based upon review of logs, two incoming calls from Montego Bay to my daughter's pho

Questions

 • Wireless Billing

75

11

Why do the sales reps lie about new service?

I am moving and told them I needed service on 5/13/2021, which is next month. They overnighted a router and sent me a bill that is due 5/10/2021 and started billing me immediately. I was repeatedly told I would not be billed until I activated my service! The router is still in the box and not activa

Questions

 • AT&T Fiber Ordering

53

2

0

Stand alone internet charges

In Jan, I cancelled my Direct tv and land line and said I wanted to keep my internet. in that order. Agent said she was upgrading me to Internet 50 and the charge for a year would be $30. I asked what the charge would be after the year, her reply was the regular charge of $60. I am being billed $70

Questions

 • AT&T Internet Account

491

1

0

0

Moving ADI Equipment and Upgrade Cost

I have been talking with AT&T for several days now about getting our fiber equipment moved so that we can install our new rack. We have ADI with a managed router.   The closest I got to having my request heard was when a tech talked to me about upgrading our speed which would also

Questions

 • AT&T Fiber Equipment

37

2

0

Receipt

How Can I get my receipt of auto-payment prepaid bill?? Also, I changed credit card for payment more than 3weeks before bill charged,  However Charged from OLD card! WHY??   

Questions

 • Account & Usage

28

1

0

Payment through my Bank, signed up for wrong account

I signed up for payment of my bill through USAA. They have dealt with AT&T many times, and I could find just "Internet" out of the choices, so I chose U-verse.  Apparently, they were NOT the right choice. Then I got this HUGE bill, and the payment site (at AT&T) would not let me pay

Questions

 • AT&T Fiber Account

24

1

0

ATT - Please help me!

I overpaid my $250 ATT bill (accidentally) by $2,500 on November 5, 2019. I tried to do a STOP PAYMENT but ATT would not honor it from my bank. Today is January 10, 2020 and I have talked with 7 representatives, 4 supervisors since 11/5/19 about my refund and all have told me that the previous repre

Questions

 • AT&T Internet Account

109

3

0

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