The AT&T "Integrated Solutions Consultant" (full name known but being withheld here on advice of counsel) showed up at my house on Tuesday 12/16/2020 (during a time period in which an actual SERVICE REP was to arrive). The fantastically beautiful photos of both this rep's vehicle tag number and

ATT SAID THEY WERE SENDING A NEW PHONE. THEY DIDNT. THE GOOD THING ABOUT MODERN TECHNOLOGY IS I RECORDED IT. SHOULD GET INTERESTING, SEEING AS THIS IS THE 7TH TIME BEING LIED TO BY ATT. DOCUMENTED AND RECORDED.

I recently had some billing problems with AT&T and am expecting to have the issues rectified through credits posted to my account next month. However, I have to cancel my service due to work before the end of next month. How will those credits be attributed to me/fulfilled with me leaving AT&

I bought a new Samsung for $1,200 and sent in my old Samsung for an $800 credit. I signed up for the $50 a month plan. I had not received a credit as of 4 months so I called. I was told to wait a few more months. At 6 months, and still no credit, I called again. I was told the promotion for the $800

Hello, I am reaching out for help because I feel like leaving AT&T after this horrible experience after being an AT&T customer for over 20+ years. This is what happened:  I went on a cruise out of the country from Apr 17- Apr 24, 2022 (from New York City to Bermuda and back) On the

I changed to paperless billing & autopay and was told I would receive a $10 discount per line, it’s been two months and I have not received any discount. Has anyone had a similar experience, if so, what course of action did you take?

When reviewing my account I noticed that there is a Charge on 3 of my 5 lines for DATA SOC! What is this for? It’s never been on there before and if it’s normal then why ain’t it on all 5 Lines! Another question is how in the world do I remove all the devices listed under each phone number for e

I would like to start off this post by saying that the service representatives on this case were extremely helpful and kind. This issue stems from AT&T and not the quality of 1-on-1 service I received over the phone. We have been customers with AT&T since 2011, however this situation is the

I would like to know if I can receive our monthly company bills directly by email? I currently receive a notification that the bill is ready to view, but it would be way more user friendly to me and the account owners to receive the PDF version of the bill directly by email. How can I sign up for th

Hello. I'm wondering why on my AT&T call log, the number dialed is sometimes different than the originating or terminating numbers? So one line sometimes shows three different phone numbers. Any explanation for this?

So, Like everybody else, I returned the device via USPS using the usps label AT&T provided, didnot think much about it since I have used their service before and never had the problem, waited few months since AT&T usually takes few months to process everything and start giving us trade in cr

I've been with ATT for over 20 years. It seams every year I find new "add ons" to my bill. Last month someone(not me or from my family) added the $9.99 2tb cloud to one of our lines. I caught it after 5months, called was refunded 3months. Now I see the " Next" feature was added to 2lines I just upgr

I previously had two numbers on my prepaid plan. I removed the family plan and made them two individual plans in order to pay the balance on just one of my lines rather than both. After paying the balance with a refill card it still isn’t working. It even shows me that my balance is +$47.65 which is

I recently purchased a new phone and opted to trade in my old phone for a $1000 credit. I returned my phone in the bubble packaging they gave me and also double packed it in a case to protect it. I was told I had to mail it and could not take it to a store. Well, the trade in department said it was

Ordered a Apple Watch 6 on 1/14/2021 online with a ATT representative . Received it 1/16/2021. Returned it on 1/22/21 with the shipping label provided by ATT (tracking number 9202390100721444111243) . Att received the watch 2/6/21 per the confirmation email with RMA #607383058. Att charged me for f

I called into Customer Care on June 13th to ask about a phone installment. Instead, "Jerome G" insisted I upgrade to the "Elite Plan" because my current 30GB plan was overcharging me. He told me I currently paid $220 for my two lines, but with this new promotion, I'd only pay $212.34. He said it inc

Hello,I tried to use the chat feature but was consistently kicked out of it. In both September and November 2019 we experienced two week outages of our DSL internet and have yet to receive any bill credits. Both times the internet was out for 14-15 days with no resolution until multiple technicians

What is the cheapest phone landline for 39059 zip with unlimited high speed internet. Including a breakdown of all fees?

Hi, ‘’I want to trade in my 13 Pro Max for the 14 Pro Max. I’m a bit confused. So first day, I pay $~96 tax When I receive my phone I pay one time $35 upgrade fee? Due on 1st bill ( Due Only on 1st bill ) very confusing cause 1 line says due on 1st bill does it means there will be followi

In some cases will AT&T waive the taxes due at the time of purchase or put the taxes on the next billing cycle?