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Does account credit apply to my payment due amout?

i have a credit on my account that is more than my payment due. Do I submit payment from the credit or will it submit automatically?   [Subject edited for better exposure]

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Bogo credits not being applied despite multiple cases with loyalty dept

I have AT&T Postpaid unlimited family share plan with multiple lines in US. I got 3 pairs of devices on BOGO promotion while switching to AT&T (3 IphoneX as BuyOne and 3 Iphone8 as GetOne) in Nov'17. I have trouble getting the device credits for one of the 3 lines, meaning I get 2 credits instead of

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466

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May 2018 BOGO 50% w/ DirecTV signup —Still not being honored

Last spring I went to our local AT&T store with the intention of upgrading 2 of the phones on our existing AT&T wireless plan. I was told of their current promotion where we could upgrade the 2 phones on the existing lines and receive one at 50% off if we signed up for Directv and had the service in

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