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AT&T Account Automatically Reactivated and I was billed without knowing.

On August 2017 I paid my bill in full and requested to terminate my service due to the fact that AT&T did not have an affordable unlimited data plan at the time. I was recently considering switching back until I received a notice that an outstanding balance was sent to collections. I was confused be

Questions

 • AT&T Internet Account

232

1

0

0

Just recieved a voicemail that my bill's due date has changed but phone support has no idea?

Just recieved a voicemail from AT&T today saying that my bill's due date has changed (Doesn't say to what) and to call the 1 800 288 2020 number.  Calling the number, the rep seemed to have no idea what it was and said it was the same but couldn't provide me with any confirmation on it.  Anyone else

Questions

 • U-verse TV Account

278

1

0

0

Will I be credited back for charges relating to phones that were supposed to be "free"

Hello @ATTHelp I've just received my second wireless bill and I see that my phone cresits have not yet been applied. I'm being billed about $75 dollars for the phones that are supposed to be "free". I saw that it may take up to two billing cycles for the credits to be applied, which I have no proble

Questions

 • Wireless Account

14

1

0

Will att pay off the remaining balance of my verizon phone (160$) if I port over two numbers and also 2 byo phones as well

Will att pay off the remaining balance of my verizon phone (160$) if I port over two numbers and also 2 byo phones as well?I see that they are already offering two gift cards for doing so but I would just like to be sure so as to get the best deal possible, of course!

Questions

 • Wireless Billing

16

1

0

If i bring my own device, will it raise my monthly bill

Right now i have a galaxy s 3 and i want to buy an iphone 6. I have an unlimited texting plan with no data and that is how i will keep it. Im on my parents bill and they dont want to pay for the data, and if getting the new device raises the bill, i wont be able to do it. I know that the galaxy s3 c

Questions

 • Wireless Account

93

1

0

0

Transfer from postpaid to prepaid and billed for extra data!

I have just transferred from postpaid to prepaid plan. But I still have to pay for one more postpaid bills including 3GB of data in next billing cycle( Nov 24 - Dec 23). I know that I cancelled my postpaid plan days after new billing cycle began and I am willing to pay for that. But am I supposed to

Questions

 • Wireless Billing

65

1

0

0

Ongoing Billing Issues with AT&T Since October 2019 - Existing Internet Customer Who Moved To Space Coast Florida, New Mobile Customer

Does anyone know whom I need to get in touch with regarding several discounts and promotions that my local representative signed me up for, but have not been seeing on my billing statements? I've called *611 customer care a couple of times about it, but for some reason the most they can do is apply

Questions

 • Wireless Account

30

1

0

Samsung BOGO not being honored!

August 2016 Samsung BOGO not being honored!!I have been a customer for 10 years. I went to store in August 2016 to get the new Note 7, and a free Samsung through BOGO and added a new line. I was told I would see the credits for the free phone in 3 months and then every bill after.I paid and now 7 mo

Questions

 • Wireless Account

191

3

0

0

Porting help!

Purchased prepaid card via ATT website. Port was confirmed but not completed. That was four days ago and still no service. Can't actually speak to anyone because the system does not recognize number. Current carrier is saying they have done everything needed. There only suggestion was to have ATT ca

Questions

 • Account & Usage

28

2

0

Billing issues and payment

I started my service and cancelled the plan within a day but the bill and installment amounts did not make sense. I called your service department and one lady confirmed that the activation would be waived and had confirmed it on the account. Second one mentioned that it would not be waived and I fi

Questions

 • Wireless Billing

68

2

0

Overage for a 3-way call

Hi! I have a post-paid account and i've run into a problem. This month, I made two 3-way calls without realizing that i would be charged double for minutes. This caused me to go over by $100 dollars for the month. A representative told me they would be able to void the charge as soon as the bill pos

Questions

 • Wireless Billing

100

1

0

0

AT&T Prepaid $45 Change to 12 month plan

I have been a customer for several years with AT&T prepaid, the whole time being on the $45 monthly plan. I went on the website and saw the discounted 12 month prepaid plan at $300. It will not allow me to use my current phone number on it, despite the fact I am already an AT&T customer. I d

Questions

 • Plans & Features

50

2

0

Proof of purchase for recently purchased iPhone.

I just purchased a device 2 days ago; I received it and it had no invoice in the package or any proof of purchase. I wanted to buy Apple care from Apple, and they requested me proof of purchase. Any help?

Questions

 • Apple

17

1

0

Billing dispute on a DSL modem that I returned few months ago.

Hi, I would like to try get this resolved before it escalates.  Basically, coupel of months ago, my DSL modem got fried by a surge.  I contacted AT&T support service and asked them for a replacement, they said they would bill me $125 and send me another one.  I agreed at first but then changed my mi

Questions

 • AT&T Internet Account

216

1

0

0

Service canceled and still receiving bill

I’ve canceled my service on the same day it was installed because the At&t representative that sold me the service said we’d have fiber optic service, and after everything was installed I realized (installation technician told me) that fiber is not available on my street. At&t told me I wouldn’t hav

Questions

 • U-verse TV Account

163

1

0

0

Error in billing - need activation date of phones

I am also trying to find my activation date. I bought 2 new phones on the same day last year under a buy one get one 1/2 off promotion. Unfortunately I have not received any credits on my bill. After looking at my bill I realized the number of installments are 11 out of 30 and 9 out of 30 on the oth

Questions

 • Wireless Account

9

0

0

ATT Rewards Card not recognized for bill payment

When attempting to pay my DSL bill, the ATT Rewards Card is not recognized as a promotional card.  It won't agree with the expiration date imprinted on the card, or the expiriation date that I keep receiving warnings that it will end this month.  I tried both dates.  The bill payment system won't re

Questions

 • AT&T Internet Account

230

1

0

0

total problem

Jul 23. 2021, I visited AT&T store and new open home internet service. and i asked to install the modem myself, but it was impossible. And at 11 AM on the 26th , a technician came and worked for 2 hours, and he forced the place he wanted, but not the place i wanted, also i did not receive any do

Questions

 • AT&T Internet Account

12

1

0

Absolutely horrible in every way - DSL

AT&T DSL is by far the WORST in customer service. There is a huge language barrier, so trying to explain anything or ask any questions is extremely frustrating. The toll free number listed is for U-verse, so you have to be transferred every time you call and 90% of the time the person transferring y

Questions

 • AT&T Internet Account

1.1K

1

0

0

SD024 Error when accepting billing responsibility

This is ridiculous I have posted so many comments, called ATT support and no one is able to help me they just say. Sorry. I am about ready to cancel everything and go to Spectrum. I should have done that last week but I didnot I believed the att guy when he said I could do this. It is very frustrati

Questions

 • AT&T Fiber Account

18

0

0

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