
Your order status
Did you just order a new device or trade-in your old device? We've made it easy to for you to check your order status.
Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
How does AT&T recommend securing the network behind a uverse gateway. (A better password on the gateway is not an acceptable answer)The firmware that is currently installed is garbage IMHO, with little to no features for security, IDS or IPS features.How does one setup Geo blocks for incoming connec
Questions
•
AT&T Internet Equipment
Hi, I have AT&T fiber 1000 and I've been stuck trying to figure out how to configure my RG(BGW210-700) for IP Passthrough to use my own router(Netgear Nighthawk R7400). I've scoured both Google and YouTube and I haven't found specific instructions on how to address my issue. I'm pretty confident whe
Questions
•
AT&T Internet Equipment
This problem just started happening around this past Sunday. Was watching Netflix on a PS4 hard wired connected to the network. My girlfriend using a notebook connected over wireless started to upload a bunch of photos to Dropbox. At that moment the Netflix quality dropped. The PS4's internet connec
Questions
•
AT&T Internet Equipment
Closed
Just had AT&T Fiber installed and I am thrilled with the speed and responsiveness of the network.. goodbye Comcast! (well not quite goodbye yet..)PROBLEM: I've used Remote Desktop Connection for years on multiple routers and service providers. Never had a problem with Port Forwarding in the past.
Questions
•
AT&T Fiber Equipment
AT&T any idea when patches will be available for the BGW210-700 routers for the KRACK vulnerability?
Questions
•
AT&T Fiber Equipment
Hi,I have the 18mbps internet package (DSL with a BW210-700). I have had multiple problems with my internet - have had technicians out 5 times now. All of the outside components have been replaced - at one point they changed which wire pair I was on, etc. A few weeks ago, I noticed that I could n
Questions
•
AT&T Internet Equipment
Hi i have dozens of devices connected to my arris bgw210 -700 but for some reason there doesn't seem to be a way to pick my own DNS server. This is very basic functionality. Please let me know what firmware upgrade to install in the gateway to allow me to set a DNS server for my network. I don't
Questions
•
AT&T Fiber Equipment
I would like to change the name of "Home Network Devices" such as my phone, tablet, laptop to more user-friendly names to make them more recognizable. I've got a ARRIS BGW210-700. I don't see any such option on the router administration page. Is there one? Thanks.
Questions
•
AT&T Internet Equipment
Hi we have just had a new Arris BGW 210-700 installed yesterday via AT&T field tech. Out-of-the-box the 2.4 and 5 ghz are enabled and it should broadcast wi-fi with no issues. Well, it seems all the wi-fi devices connected to the 2.4 are extremely slow when the 5 ghz devices are at normal speeds. Ha
Questions
•
AT&T Fiber Equipment
Port forwarding and IP passthrough no longer work on my BGW210 after the firmware was updated to 1.6.7Remote access to the Gateway from outside the home network does not work either. If I reboot, everything works for a few minutes, and then does not.
Questions
•
AT&T Fiber Equipment
BGW210-700 keep buffering and disconnecting every hour so I wanted to install a better router behind it, where the new router will do everything; however, I'm having a hard time setting up a Netgear Nighthawk x6s AC3000 behind it. I'm getting 1/10 of the 1000mb fiber plan. Here's what i did:-Only on
Questions
•
AT&T Fiber Equipment