I am a Best Buy mobile sales consultant and sell/activate AT&T phones almost daily. My IMO discount recently stopped and I am concerned as to why. I cannot afford the full cost without discount and really hope this will be rectified before it affects my next bill. The site tells me to reach out to m

I have an iPhone SE that I purchased at Best Buy in 2017 and have used it for the past 7 months. Whenever I try to use the AT&T unlock portal, it says "We can't complete your unlock request right now" and "Looks like the information we need isn't in our database yet." I obviously paid for the device

Hello Ladies and gentlemen, This is Lino, a very very very very frustrated client. No necessarily with AT&T but with the retailer where I got my unlocked iPhone 7 Plus from. What happened, although the title says a lot and it might probably something very familiar to you, was; I went to the beautifu

When i try to access the IMO portal my ATTUID will not work and i cannot access my account to get correct info, please help!

I am a Best Buy employee and have been unable to get ATT to give me my IMO discount since July. I have submitted the approved IMO ticket and proper dealer codes multiple times since July. I have spent many hours over many days being transferred and hung up on by too many reps to count. I would like

Hello,I preordered 5 iPhones from Best Buy this year. All 5 iPhones were available for pickup on release day.At the register for pickup, none of the return shipping labels printed due to an error. I did receive an email with a shipping label for 2 of the 5 iPhones, and I was able to login to MyBestB

Extremely angry.  I have been qualified for an upgraded phone for 2 or more years now.  When I finally cracked my screen on my HTC, I decided to utilize the upgrade available.  I went to the store and played with what was available (sadly no HTC).  The AT&T in-store rep recommended that I purchase m

When I went to the Best Buy store #833 at 8350 Eager Rd Saint Louis, MO 63144 in late December of 2014 to look at possibly upgrading my AT&T phone, I was told by the mobile sales representative that the upgrade of my phone on the AT&T Next program would cost around $2 extra a month because I would g

Hello, I got a iPhone 7 from Best Buy with post-paid service, AT&T next. I paid the phone off and tried to unlock the iPhone. When I entered the IMEI number, the system shows that the device does not appear to be from AT&T. I tried request unlock the device from AT&T at store and also talked with cu

I have two phones on the same Mobile Share plan: Phone A: Basic Phone, non-full upgrade eligiblePhone B: Basic Phone, full upgrade eligible I would like to preorder a Galaxy S6 for Phone A and put it on AT&T Next, using Phone B's upgrade eligibility.  There would be no issue doing this via AT&T's st

This is the second post about this issue. The first one was successfully ignored by the company. I already posted publicly and private messaged @ATTCares for support with my situation that seems to be an often issue with many other customers. I bought my device at Best Buy and, as I am not an US cit

AT&T's NEXT feature seems like a godsend for those people who are planning on sticking with the service for a while, but I have recently learned that there are great risks associated with this program. I have been a loyal customer with AT&T and pay them a great deal of money monthly between my mobil