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Has AT&T increased insurance fee’s and plan without your authorization?

I recently checked one of my bills and noticed I was getting charged $8.99 for my protect advantage insurance for 1 premium which is normal as I signed up for insurance. I also noticed that I was getting charged a $6.01 fee for something called protect for 1 fee. I wasn’t sure what this was so I cal

Questions

 • Wireless Billing

6.9K

8

bogus collection notices from AT&T MOBILITY

My dad is getting bogus collection notices from AT&T. His account is long closed and paid. I paid the 1st collection company "Enhanced Recovery Company, LLC" $77.85 on 12/1/14. He got another notice from "EOS CCA" on 12/17/14 for $242.28. And again from "AFNI" on 6/28/15 for the same amount. PLEASE

Questions

 • Wireless Billing

2.4K

2

0

0

Really Bad Experience

I , through online chat, was told that 2 phones + hotspot + existing phone (free because that would be a 4th line) would come out to about 180.00 with my employee discount etc. When purchasing the phones etc online i couldnt pick the unlimited plan on the hotspot. The agent on the chat told me to pi

Questions

 • Wireless Billing

786

23

0

0

How to get to speak with an actual Manager

How does one go about getting contacted by a manager? I have used every single vehicle at my disposal to speak with a manager in regards to my issue. An att care rep contacted me on this forum and when I asked to speak with an actual manager she never responded back.  I would like to also also add t

Questions

 • Wireless Account

2.9K

9

ATT still threatens collections due to their error, help

We depend on our cell phones as the life blood of our business. Regrettably after not getting any resolution with technical support (dropped calls, technical issues for 2+ years) and spending hours out of our busy day in the attempt to resolve the issue (with no real improvement and lost revenue)  I

Questions

 • Wireless Billing

339

4

0

0

Duped over "Free iPhone with directv and porting in a number" offer. Been with Att for 20 years..

I bought a new iphone 7 plus under this promotion in November of 2016. I had to call and follow up on the promotion twice...both times ATT credited my account. Today I called to follow up as to why the promotion never appears "to stick" only to be told that I wasn't elligible for the promotion becau

Questions

 • Wireless Account

838

17

0

0

Trade in Warehouse gives erroneous reasons for pricing and completely FALSE

I called the trade in team today because I noticed my LG G6 which I checked before trading in was valued at $40 on the ATT trade in website.   They received the phone and cut the value in half because the said there were "dead pixels" I know what dead pixels are because I work in IT and I inspected

Questions

 • Wireless Account

599

4

0

0

Unlock Request---Because the account was terminated for the same

I had been an ATT customer for 7 years, One day fraud prevention lady told me that she will investigate my account and that if i ever call into ATT about getting my device unlocked they will discontinue my account. I have tried att.com/deviceunlock to no availWell, fast forward a week---They abruptl

Questions

 • Wireless Account

418

1

0

0

How do you cancel service?

Because calling CS sure isn't the way. After multiple hours spent on the phone I'm not even sure if my line is actually canceled yet and I'm still getting billed for services never received. I was going to start a land line with your company, after a week of spending a couple of hours a day on the p

Questions

 • AT&T Phone Account

236

1

0

0

RE: ATT Billing Dispute

Hello,   I am tired of getting collection notices from collection agencies on behalf of ATT and requesting them to validate it.   Every time one collection agency closes the account ATT shuffles it to another and validation starts anew.   I have finally had enough and filed complaint with BBB specif

Questions

 • Wireless Billing

2.4K

5

0

0

Being charged 2nd phone, Buy one, get one Free offer with new lines.

Hello, I have a post-paid account. We have been ATT customers for about 10 years. After some trouble with signals, we switched to T mobile where we were for a couple of months. After trying out the service, we decided to switch a phone back to ATT. So, we opened a new line with the account a couple

Questions

 • Wireless Account

1.1K

5

0

0

Need help being refunded after being misled by Johnstown sales rep

Hello, A few weeks ago, my dad went into the at&t store in the mall in Johnstown, PA, to buy a new phone for my mom as the buttons on her basic non-smart phone stopped functioning .  After about ten minutes the sales person had sufficiently disoriented my dad to the point where he was convinced he n

Questions

 • Wireless Billing

293

10

0

0

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