I recently checked one of my bills and noticed I was getting charged $8.99 for my protect advantage insurance for 1 premium which is normal as I signed up for insurance. I also noticed that I was getting charged a $6.01 fee for something called protect for 1 fee. I wasn’t sure what this was so I cal

I , through online chat, was told that 2 phones + hotspot + existing phone (free because that would be a 4th line) would come out to about 180.00 with my employee discount etc. When purchasing the phones etc online i couldnt pick the unlimited plan on the hotspot. The agent on the chat told me to pi

My dad is getting bogus collection notices from AT&T. His account is long closed and paid. I paid the 1st collection company "Enhanced Recovery Company, LLC" $77.85 on 12/1/14. He got another notice from "EOS CCA" on 12/17/14 for $242.28. And again from "AFNI" on 6/28/15 for the same amount. PLEASE

How does one go about getting contacted by a manager? I have used every single vehicle at my disposal to speak with a manager in regards to my issue. An att care rep contacted me on this forum and when I asked to speak with an actual manager she never responded back.  I would like to also also add t

We depend on our cell phones as the life blood of our business. Regrettably after not getting any resolution with technical support (dropped calls, technical issues for 2+ years) and spending hours out of our busy day in the attempt to resolve the issue (with no real improvement and lost revenue)  I

I bought a new iphone 7 plus under this promotion in November of 2016. I had to call and follow up on the promotion twice...both times ATT credited my account. Today I called to follow up as to why the promotion never appears "to stick" only to be told that I wasn't elligible for the promotion becau

I called the trade in team today because I noticed my LG G6 which I checked before trading in was valued at $40 on the ATT trade in website.   They received the phone and cut the value in half because the said there were "dead pixels" I know what dead pixels are because I work in IT and I inspected

Because calling CS sure isn't the way. After multiple hours spent on the phone I'm not even sure if my line is actually canceled yet and I'm still getting billed for services never received. I was going to start a land line with your company, after a week of spending a couple of hours a day on the p

I had been an ATT customer for 7 years, One day fraud prevention lady told me that she will investigate my account and that if i ever call into ATT about getting my device unlocked they will discontinue my account. I have tried att.com/deviceunlock to no availWell, fast forward a week---They abruptl

Hello, I have a post-paid account. We have been ATT customers for about 10 years. After some trouble with signals, we switched to T mobile where we were for a couple of months. After trying out the service, we decided to switch a phone back to ATT. So, we opened a new line with the account a couple

Hello,   I am tired of getting collection notices from collection agencies on behalf of ATT and requesting them to validate it.   Every time one collection agency closes the account ATT shuffles it to another and validation starts anew.   I have finally had enough and filed complaint with BBB specif

Hello, A few weeks ago, my dad went into the at&t store in the mall in Johnstown, PA, to buy a new phone for my mom as the buttons on her basic non-smart phone stopped functioning .  After about ten minutes the sales person had sufficiently disoriented my dad to the point where he was convinced he n