
Your order status
Did you just order a new device or trade-in your old device? We've made it easy to for you to check your order status.
Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Hello all, Have had my 2nd new S2 for 1 day. The first one overheated and ran the battery down in under 6 hours. Second one is doing the same. What in the heck am I doing wrong? These are the steps I have taken.1. Dark Screen2. Wifi off3. bluetooth off4. brightness to 15. NFC off6. Mobile data to au
Questions
•
Wearables
My 1 year old got ahold of my Lumia 635's battery and naturally put it in his mouth. Currently, I have it and the phone itself just to be safe in a container of rice to dry it out. However, my issue is that the battery doesn't seem to be taking a charge. Though the screen will come on with the batt
Questions
•
Other Phones & Devices
I have the n910 and it is updated to the latest system update. The device overheats and the system shuts down within 90 seconds, usually less (this includes the time it takes to boot) and even does so in safe mode. BUT does not do so when booted into recovery or even download mode. It will run cont
Questions
•
Samsung
Hello, (images at bottom showing problem) I bought a pre-owned Samsung Galaxy S4 from my local AT&T Store about seven months ago, and never realized that I have had a problem since the moment I bought my phone. I have always had issues with charging my phone, sometimes it would ch
Questions
•
Samsung
This is my situation. My 1.5 yr old i777's battery won't charge. Last week, I plugged in my phone to charge overnight and woke up in the morning with a drained battery. I attempted to charge again, but wouldn't work. Performed the usual remedies of taking out the battery, waiting 30 secs, and then c
Questions
•
Android
A couple days ago, I left my phone charging overnight, like every other night. The next morning, it will be 100%, however, when I woke up that morning, it was only 52%, and it just would not go any higher. I was using my original charger and usb 3.0 cable. After many trials and error, I finally foun
Questions
•
Android
Over the last few months, my iPhone 6's battery has gotten progressively worse and worse. it has nothing to do with apps being open, or the screen brightness, or needing to download new software updates, or anything like that. It got to the point where if it was not on a charger 24/7, it'll die with
Questions
•
Apple
I'm unable to find a replacement battery for the AT&T Cingular 3G Flip Phone (M3620). When I open the battery compartment, it says: TeleEpoch Battery Model No.:BTR3620B:1400 mAh Rated Voltage:3.7V Charge Limit:4.2V. But I have checked on eBay and Amazon and cannot locate this battery, Please advise
Questions
•
Other Phones & Devices
I have had my Galaxy S3 since the 6th and have been extremely disappointed with the battery life. I purchased this phone to replace a Samsung Infuse. With the exact same apps, gmail account, auto adjust brightness enabled, energy saving enabled on the S3, mail syncing in 5min intervals, screen tim
Questions
•
Android
Using a Note 9 512GB I've been having this issue for about two months now, Android System is taking up just as much of if not more battery than my display most days. It started after the March software update, I've tried clearing the cache partition, limiting the CPU to 70% with battery saver, turne
Questions
•
Samsung
I've noticed that as long as the 'Enhanced 4G LTE services' option is enabled on my Galaxy S6, the 'Cell Standby' process uses more of my battery than the screen, the operating system and all of my apps combined! I'm not even making phone calls, but it's sucking my battery dry while I'm just sitting
Questions
•
Samsung
I Have Galaxy S7 Which Since getting the OREO update now dies after less than 2 hours of being unplugged! In battery usage it now Shows "Android System" as using up 50% of my battery yesterday! also the cpu never idles at 307mhz anymore now it idles around 1200 which explains why battery life is so
Questions
•
Android
I have owned my AT&T S7 Edge (6.0.1, Build MMB29M.G935AUCS4API2) for many months now, and love the phone. It is better than my previous Samsung AT&T phones in all aspects: Captivate S, S3, S5. The battery life is great. But.... many weeks ago, I noticed that my battery life decreased significantly,
Questions
•
Samsung
I have a Samsung S6 Active. Within the last month, my phone will periodically shut off by itself if it is not plugged in to a power source. I typically have it plugged into a small battery pack as a workaround. The battery will also be inaccurate by saying 80% and then shutting off. The device will
Questions
•
Samsung
I am an owner of LG G3 phone with Android.I have a custom to put my phone into a charging craddle when at home and especially at night (it serves as an alarm clock). Starting a few days ago, when left in the craddle the phone is beeping continuously, vibrating and flashing the screen. It seems that
Questions
•
Android
I was super happy with my LG G3 before the first Lollopop update. Fast and the battery would easily last all, with 30-40% left after a 16 hour day. The original Lollipop update caused significant issues with my Nexus tablet so I tried not to do the update, but it did it automatically on the G3!Right
Questions
•
Android
Samsung galaxy s7 active. Battery just started draining really fast. Noticed after last update. All cache cleared , no apps running, all play store updates complete. Goes from 100% to 30% in 2 hrs not even on phone not being used. Using manufacture charger
Questions
•
Android
I have a month-old NVG589 that replaced an older gateway for my U-verse phone and internet. We had brief power outages today, and I'm not sure the gateway behaved as it should. Here's what happened: When power went out, all the lights on the front panel went off, except power (green) and Battery (or
Questions
•
AT&T Internet Equipment