
Your order status
Did you just order a new device or trade-in your old device? We've made it easy to for you to check your order status.
Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
I have very bad battery performace on my Note 5 when i am connected to wifi. It is draining almost 40% in 8 hours. And over 4G it is draining only 7-10% in 8hours.In both cases1. i have Idle phone. 2. No Calls No Unlocking etc. 3. Factroy Reset and not installed any app at all. Please help
Questions
•
Samsung
I Have Galaxy S7 Which Since getting the OREO update now dies after less than 2 hours of being unplugged! In battery usage it now Shows "Android System" as using up 50% of my battery yesterday! also the cpu never idles at 307mhz anymore now it idles around 1200 which explains why battery life is so
Questions
•
Samsung
My wife's gs2 just pulled the ll6 update last night, now "media" is draining the battery so bad the charger can't keep up and the phone is very hot, almost enough to cause burns. Tried factory reset, cleared cache, nothing helping. I have to wait until July to replace because for some reason anytime
Questions
•
Android
my wife and I both experienced rapid battery drain within three days of one another and both within three days of the end of the warrenty period of our phones:Motorola Moto X (gen 1)Apple iphone 4sThis just seems like more than a coincedence. our batteries drain three times as fast as they did befor
Questions
•
Android
Hello, Do you have the same issue/pattern with Galaxy S5 on your phone or it's just me?
Questions
•
Android
Several days ago my Galaxy received a system update that really changed how the device looks. Apparently, also how it acts. When it sitting next to me I notice it restart on it's own. Sometimes when the blue notifications light is flashing, I attempt to press the hold button but all I cannot get the
Questions
•
Samsung
I have a TeleEpoch flip phone modelm3620 and I need to replace the battery ASAP! I looked every where for one and can't find anything. Is there Any in stock or where else I can find the same battery?
Questions
•
Other Phones & Devices
First of all, I LOVE my Galaxy S5! But................ After this lovely Lollipop update that was supposed to be super delicious, my phone started heating up even when I wasn't using it, it got super hot while charging and taking 4 1/2 hours to charge up 5%.I am a little electronicly savvy, so I did
Questions
•
Phone & Device Upgrades
Greetings! I installed the 5.1.1 update on my Galaxy S6 shortly after it became available. I immediately noticed a significant decrease in the battery life, but wanted to quantify it before posting. After a week of use, I can report that I have experienced at least a 50% reduction in the battery lif
Questions
•
Samsung
My phone is randomly turning off ( turned off over night while plugged in) and battery use is kinda of high since the last update that was pushed out the other day. has anyone else noticed these issues..? // Is there a setting that turns off the phone while charging? Edit: I just had it charging
Questions
•
Samsung
I have an old, 2011 or about there, Motorola Atrix HD MB886 phone. I was told by my local AT&T store that the battery cannot be replaced. I found on online and bought it. Now, I need to do some home surgery on my phone and replace the battery. Was I being misled or can this actually be done? I'm
Questions
•
Android
Closed
1. Where can I download the HARMAN Spark app? You can download the Spark app from the App Store or Google Play by searching for HARMAN Spark. 2. Is a data plan required to use Spark? Yes. 3. Is my vehicle compatible with Spark? Most 1996 and newer vehicles are compatible
Questions
•
Account Features
My U-verse install is now 2 years 6 months, phone, i-net, tv. At the not quite 2 year point I began to get the extremely annoying battery alarm. Replaced the original battery (which btw, tested fine on a work bench, but I replaced it anyway with a same type 3rd party substitute, $26). Less than 6
Questions
•
AT&T Internet Equipment
I know this has been asked before but I'm wondering if anyone knows the official verdict on the Uverse voice backup battery.I switched over from a landline to Uverse voice today and even mentioned to the tech how I didn't like the fact that I would lose phone service in a power outage. He said "yeah
Questions
•
AT&T Phone Installation
I am surprised that no one else has posted issues with this....My first Pantech Burst did not seem to hold a charge very long - 36 hours tops - and I wasn't even using the phone much. Tech reps all insisted this was "normal". It only took a couple of weeks before phone stopped charging altogether.A
Questions
•
Android
When battery gets under 18% the screen on my Kyocera duraforce pro blinks on and off on the lock screen uncontrollably while vibrating until plugged into charger. Then you have to manually enter your passcode because it says fingerprint scanner failed to many times.
Questions
•
Other Phones & Devices
I have an ATT Samsung SM-J327A and following the last ATT security update the phone refuses to charge when it is plugged in. It is still possible to charge the phone but you must first power it off, then connect the charging cable, confirm it begins charging and then power the phone back on.Or you
Questions
•
Android
Motorola Tundra VA76r My husband has used Motorola Tundra for years. He has been accustomed to a battery charge lasting about three days. He does not use a memory card. This new phone has to be charged every night. I have read that sometimes the SIM connector can be a problem. Does anyone h
Questions
•
Other Phones & Devices
My Galaxy S5 is less than a year old. I now have to charge it 5 or more times per day. The phone always feels hot. Is my battery the problem? Do I need to turn my phone OFF completely every night? I am desperate, as I still have 16 months to pay on this thing!
Questions
•
Samsung
Hello all, Have had my 2nd new S2 for 1 day. The first one overheated and ran the battery down in under 6 hours. Second one is doing the same. What in the heck am I doing wrong? These are the steps I have taken.1. Dark Screen2. Wifi off3. bluetooth off4. brightness to 15. NFC off6. Mobile data to au
Questions
•
Wearables