Have you received a suspicious email, call or text message? We can help.

Official

Accepted

Unanswered

Advanced Filters

Search Results (25)

Relevance
Selected Relevance
Payment not posted to account

Hello @ATTCares,On March 8, I tried to pay into my prepaid account four times. Each time, I got an error message from the website saying the payment could not be completed. Finally, I contacted my credit card company (as the error message requested), and they said the first two charges had gone thro

Questions

381

0

0

0

Prepaid Refill Not Happening!!

I have a prepaid connection and my account balance is $85.00. Yet I am unable to use my phone as it doesn't refill the account. It just says the account will renew on Sept 4 but as of now I am unable to call or receive calls or texts or use data. Please help.

Questions

156

1

0

0

Accout expiration

I was wondering how long you have until your GoPhone account expires. My last payment was $30 january 31st of this year and it say that the expiration of my account balance is April 2nd. Is this the date when my account gets canceled? i'm confused to how long you can have a $0 balance before the ent

Questions

173

1

0

0

infinite loop on balance notifications text message charges

This happened recently, a balance notification messge would show up on phone without calling or texting anyone, then pressing "close" on the message window would cause another balance notification messge to show up with 0.20 deducted from the account. The way to get out of this loop is to reboot the

Questions

236

1

0

0

Added to balance and expiration stayed the same.

I have the prepaid account. Last year I added the max to my account at tax time to save me money for the year. I didn't have enough to make it as far as I wanted so I added a little more money. The information said if I did this, the one year expiration on the balance would extend to the new date. I

Questions

77

1

0

0

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.