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infinite loop on balance notifications text message charges

This happened recently, a balance notification messge would show up on phone without calling or texting anyone, then pressing "close" on the message window would cause another balance notification messge to show up with 0.20 deducted from the account. The way to get out of this loop is to reboot the

Questions

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GoPhone Hotspot data expiration questions

I have a new GoPhone account for my new mobile hotspot.The Plan renews May-23-2015 and the Current Balance ($0.00) expires Jul-22-2015. I’m unclear about Plan Renewal date, Balance Expiration date, and how the balance is allocated. I have 3 questions: 1) If I refill my account with $100 Jul-21, will

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800

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Account Balance and Expiration

1Refill cards have varying expiration dates. $10 to $24 refill cards expire in 30 days, $25 to $99 cards expire in 90 days, and cards worth $100 or more expire in 1 year. If I charge USD 100 into my GoPhone account, will I still be able to use the $100 balance to pay for a $45/month unlimited data p

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199

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consumer cellular switch

If I switch my gophone to Consumer Cellular will I lose my gophone balance or can it be transferredto new Consumer Celluar account?  AT&T  owns? Consumer Cellular right?

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2K

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Payment not posted to account

Hello @ATTCares,On March 8, I tried to pay into my prepaid account four times. Each time, I got an error message from the website saying the payment could not be completed. Finally, I contacted my credit card company (as the error message requested), and they said the first two charges had gone thro

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337

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Using account balance

Hello!I am using a prepaid plan with payment of $45 monthly.I accidentally put $10 in my account balance. Is there a way to use this towards my monthly payment?Does it get applied to my renewal of monthly payment without me having to refill manually/automatically? Thank you!

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171

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How do I check my installment balance?

I plan to pay off the installment balance on several of my phones, I don't see a link on AT&T for checking my installment balance and a  method of paying the balance. Is there a link available to do this? Thank you. Tom

Questions

 • Wireless Account

117.6K

6

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AT&T Prepaid: "Balance too low" to check messages?

I have   AT&T unlimited call/data prepaid plan (auto-pay), and can make regular calls, including calling my own number to get messages.  But  if I press and hold "1" to get messages, I get only "Your balance is too low for this call". The call history afterward shows that it called my  cell number,

Questions

 • Data & Messaging Features, Internet Tethering

1.1K

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Prepaid Refill Not Happening!!

I have a prepaid connection and my account balance is $85.00. Yet I am unable to use my phone as it doesn't refill the account. It just says the account will renew on Sept 4 but as of now I am unable to call or receive calls or texts or use data. Please help.

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147

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gophone rate plan vs account balance expiration

I'm confused about expiration dates for my prepaid phone account. I have the $40 monthly plan, which expires 7/21/14 (tomorrow!), but I also have an account balance, which expires 10/12/14. I'm currently out of the country, and will be back briefly at the end of August (leaving again on the 27th), s

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2K

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GoPhone balance transfer

Hi,   I wanted to transfer the balance from my acnt to my frds prepaid/postpaid acnt. Could you let me know how to do it. Bst Rgds,Vinay

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746

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Account Credit and Installment payments

I recently cancelled my service and traded my phone in and got a $300 credit on my account. I was hoping to use that credit to pay off some of the remaining installments and I’ll pay the difference out of pocket. I’m unsure on how to go about doing this

Questions

 • Wireless Billing

142

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Accout expiration

I was wondering how long you have until your GoPhone account expires. My last payment was $30 january 31st of this year and it say that the expiration of my account balance is April 2nd. Is this the date when my account gets canceled? i'm confused to how long you can have a $0 balance before the ent

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158

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GoPhone Sim Card with a balance of more than $200 expired?

I had a GoPhone plan with auto-refill from my Credit Card.Last month my card expired and I didn't get any notification from At&t about that.Instead, It took my balance with more than $200!How can I get my money back?

Questions

 • Wireless Account

64

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Added to balance and expiration stayed the same.

I have the prepaid account. Last year I added the max to my account at tax time to save me money for the year. I didn't have enough to make it as far as I wanted so I added a little more money. The information said if I did this, the one year expiration on the balance would extend to the new date. I

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69

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Paying ATT for Nothing

I recently received a bill from ATT for $237. I was shocked.   I used Digital Life for approximately two years.  After a couple hiccups in the first few months, I received great customer service.  I loved the Digital Life product.  The camera, the alarm, and the temperature box

Questions

 • Billing & Payments

326

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Accepted Solution

Autopay with $0 due

Will Autopay charge my credit/debit card if I have a $0 payment due? If not, then if I have a balance in the account equal to my plan cost because I overpaid during a previous billing cycle, will I still get the $5 benefit available to those who enroll in Autopay?

Questions

 • Account & Usage

211

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Accepted Solution

Official Solution

Iphone 6s plus, isues with unlock

Hello,Recently i purchased an Iphone 6s plus form ebay. After recieving it i tried to unlock it. Unfortunatly I was not able to because of some due payments. What can I do?Thanks

Questions

 • Wireless Account

587

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Accepted Solution

Official Solution

How do I pay off the amount owed on my device purchase

I still owe 400$ on my iPhone 6. How can I pay it off early?

Questions

 • Wireless Account

11.3K

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Accepted Solution

Official Solution

Lost my go phone. Can I keep my number?

I lost my phone last night and have suspended my service. I will be purchasing a new one in a few days. Can I keep my same #? Can I apply my prepaid account balance to my new phone? The # OF MY LOST PHONE IS **** [Edited for privacy-please do not post personal or unique information such as but not l

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