Hi, I have been ATT Wireless customer 8+ years. In Dec 2017, I was pitched an attractive promotion package for Uverse Internet and TV with low combined price, no one-time fee,  and Visa Gift card. However, the bill does not reflect what I was promised. I spoke to multiple reps including the customer

I had Internet and phone service through Uverse, and tv with Directv. I call att customer support to find out what kind of bundle price I could get by adding tv to Uverse. The Customer Service person asked what I was paying Directv and then stated I could get a Phone , TV, and Internet bundle for $1

Extremely angry.  I have been qualified for an upgraded phone for 2 or more years now.  When I finally cracked my screen on my HTC, I decided to utilize the upgrade available.  I went to the store and played with what was available (sadly no HTC).  The AT&T in-store rep recommended that I purchase m

I am absolutely livid. I'm currently on hold- call timer at 1.5 hours, and this is my 5th phone call. We bought phones through a buy one, get one promotion. We were told to wait 2-3 billing cycles to start receiving the credit. Well, that was October. I called in December, in January, in April, and

While ordering new phone - sales rep from ATT (web chat) told me my bill wouldn't change at all. Final bill remains same as of current bill for future as well except tax. So i went ahead and placed the order of new phone and paid 740$ appx on that day.  After receiving the phone, I again contacted t