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Bait and Switch
I was offered a BOGO promotion on June 23, 2018 from an AT&T authorized sales representative. I have called monthly for resolution to this BOGO promotion. Six months later I am told it was determined that this was not an eligible promotion - their system cannot authorize the proper credits. Custo
Questions
• Wireless Account
AT&T not honoring promotion
I ported over from Verizon in February 2017. I walked into an AT&T retail location where a sales rep offered 2 promotions. 1. Free iPhone 7 when you have DirecTv and port over from another carrier. 2. BOGO on latest smartphones. The store had signage up for both. We chose the iPhone offer (alread
Questions
• Wireless Account
Possible termination of 3 lines
I am trying to get a physical location to send a certified letter to in regard to not only horrible customer service, but fraudulent charges on my credit card. I have tried customer retention and twitter, with no success. Please send me an address I can send this certified package to with all my cor
Questions
• Wireless Account