Have you received a suspicious text message? Learn more

Official

Accepted

Unanswered

Advanced Filters

Search Results (8)

Relevance
Why does AT&T care more about new customers than existing ones?

I just spent 45 minutes on the phone with customer service inquiring about upgrade promotions to trade in my iPhone 6 to an iPhone 7 only to find out that AT&T has a promotion for new customers to get a free iPhone but as a long term existing customer (of both AT&T wireless and DirecTV), I have to p

Questions

 • Wireless Account

1.2K

6

0

0

Please help me !!

I ordered a two Iphone devices which got lost in transit as I never received it but status states delivered. Now, I spoke with ATT Customer Service & they provided me a case # to resend me a second device. It's been a month and each time I call to find out the status of my second device no one seems

Questions

 • Apple

65

1

0

0

3 months no reward card and horrible service. Who do I talk to to get my rewards

Complaint Description:I was promised a reward card and have gotten nothing but the runaround, and still no card, 3 months later. I was promised a reward card "4-6 weeks after install" However, it is now 3 months. I have called and posted on social media for help and the last time I called in they gl

Questions

 • U-verse TV Account

285

1

0

0

Complaint about a Cust care (Chat option) Supervisor for insulting me

My plan was changed from 20GB to 40 GB without my consent and I contacted customer care(Chat option) for the extra charges and getting them reversed. The cust. care rep was friendly and said he will revert the charges but transferred me to supervisor to get the charges back. The supervisor was very

Questions

 • Account Features

139

3

0

0

Waiting for contact from a support representative from high up?

I spoke with a rep last week when I discovered I was not receiving the internet price that was quoted to me. I've had SEVERAL issues with lack of communication I guess between representatives? I am supposed to be receiving my internet for $30/month for a full year. This was because I had a HORRIBLE

Questions

 • AT&T Internet Account

71

1

0

0

Store cancelled my online order and I lost my offer... no body apologized

I just bought 2 Samsung's with the bogo offer... 3 orders to get the phones... ended up getting them because of the hard inquiry in my credit report. First online order was with the promo of the $200 Visa gift card... plus $300 rewards on Ebates.  Never came thru. NO body knows why the order couldn'

Questions

 • Online Account Access

142

1

0

0

Why ship refurbished device when order was placed for a new one? Why cheat customers?

I placed an online upgrade order for an iPad Pro and received the device yesterday. I walked into the Apple store to purchase Apple Care+ since i have it on my other Apple devices. I was shocked to be told the device i purchased online via ATT a couple of days ago wasn't eligible for coverage since

Questions

 • Apple

654

8

0

0

Convert Att Prepaid to Att Postpaid

The att corporate store is not able port my prepaid number to my postpaid and they dont have clue. Even the customer care doesnt have clue about it. Prepaid number starts from 720 and post paid is located in 75024. The store manager was asking to port prepaid to new postpaid account (new credit chec

Questions

 • Wireless Account

296

1

0

0

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.