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My 3g phone is faster

I have issues with lag and update downloads for my XBOX, took two weeks to get a new modem from ATT and they have no consideration for people’s time or lives.  In that two weeks tech and modem were scheduled through the degenerates at support.......this past Friday it finally came...  I am still hav

Questions

 • AT&T Fiber Account

180

0

0

0

Disappointed in your Customer Service for Internet

I am VERY disappointed in your overall service.  I was "convinced" by your cell phone sales person to try the bundled Direct T.V. + Phone + Internet.  I had nothing but trouble from the scheduled installation.  Aug 15 no one showed up.  August 27, the disaster started.  We turned down the Direct T.V

Questions

 • AT&T Internet Plans

255

0

0

0

No respect for your customer’s property

After being without service for 21 days because no one could troubleshoot the actual problem, AT&T has come out twice to bury the line but instead of burying anything (last line they brought was defective) they decide to leave their trash in my back yard. 7 cut zip ties, 2 green service tags and

Questions

 • AT&T Fiber Installation

271

1

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Why can Directv treat people like this

I recently was approved for Directv Services at my home, I took off work to meet there 8-12 install window. by 11:30am no one contacted or showed up. I called Directv and was told my order was cancelled due to the previous owners having an outstanding balance for which they could not tell me anythin

Questions

 • 2016

61

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AT&T owes me $500 deposit for almost one year!!! How can I get my money back?

Hi there, Here I beg for anyone's help! I have really been outraged at this point. As I am an international student, I joined the "Family Plan" with my friends (they are all international students) since 10/11/2012. All of us (5 people) signed the two-year contract for iPhone 5 and each person was

Questions

 • Wireless Billing

440

1

0

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How many plan to leave AT&T when your contract is up?

Im so mad I am seriously telling them to shove their contract and all their equipment where the sun will never shine.  In all my 61 years, I have NEVER been treated so badly by so many people.  I have had AT&T wireless since April and have not received ONE SINGLE BILL.  I actually paid two bills sig

Questions

 • Wireless Account

153

4

0

Why does our service keep getting worse?

9 years ago, AT&T had the best service in this area. In the past 2 years, the service has continually went down hill. We have 2 bars at best for a few minutes, make a call and bam! One bar or "no service". What's even worse is on WiFi, it does it too. Apple engineers has, and is continuing to invest

Questions

 • Network Coverage

8.6K

18

0

DSL

Once again, for the umpteenth time, I am trying to get a usable DSL connection, this represents the rural user's dilemma. AT&T is more than happy to accept your payment without delivering service. We must band together to bring equality to our rural communities. I have joined with takeactionTN.c

Questions

 • AT&T Internet Plans

165

1

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I just don't know what to do!?!

I have been having problems with one of my wireless lines 5 days a week since 6/27/17.  My wife placed the first 3 phone calls to technical support starting 6/27 and was told they could not not a problem or look into the problem due to her not knowing the security code however they did confirm 3 tow

Questions

 • Wireless Account

136

1

0

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ATT Torture - Cannot Upgrade - Over 7 hours of Misery

I have spent 7 hours and 13 minutes on the phone with 19 different AT&T Reps from customer care, web support, the chat, and premiere care.  All I want to do is upgrade my 5 dumb phones that I have owned since Jun of 2013 to Samsung Galaxy S5 phones with zero cost on a 2 year contract. 3 Phones I upg

Questions

 • Phone & Device Upgrades

631

19

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0

AT&T is the WORST Company..not in just Telecommunications!! All Companies!!

I became a customer of Uverse TV and Internet in Nov 2017. Right off the bat, the technician didn't show on time or he was scheduled for the wrong time. He spent 4 hours on the install. I couldn't wait that long so I left explaining him not to lock the doors since they were deadbolt anyways. Managed

Questions

 • U-verse TV Account

440

8

0

0

Need to talk to upper management to cancel an order - customer service transfers me to anyone else.

Yesterday I was excited to place an order for wireless service and went to online chat for help.The guy "Junior C" had me place 4 seperate orders for 4 lines so he could get a good commision check AND made sure to keep me online long enough for those orders to get to the shipping process. At the end

Questions

 • Wireless Account

580

1

0

0

Who can I talk to?

Once again, I am frustrated with the service of AT&T.  Who can I speak with that really matters? Who will actually listen, understand, and make things happen? My U-Verse Internet is DOWN AGAIN !!!

Questions

 • AT&T Fiber Account

123

0

0

6 Days - ATT Uverse not resolved issue

6 Days ago a technician came to repair issues I was having with my Uverse. The technician came bay spent two hours plugging, unplugging, moving and resetting receivers and finally came to the conclusion a receiver was faulty. He committed to coming the next day with a replacement receiver. This is d

Questions

 • U-verse TV Equipment

157

0

0

0

MicroCell SUCKS

Yesterday none of our mobile phones would work in our house.  We have lived here for 13 years and never had this issue.  We have had poor connection, dropped calls, and even got a FREE microcell 4 years ago because we are in a bad section.  We live in HOUSTON, TX -- not in an obscure place.  Anyway,

Questions

 • Wireless Account

853

4

0

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RECEIVED HORRIBLE SERVICE FROM ATT NUMBER PORTING DEPARTMENT AND ONLINE SALES

I am beyond livid due to the service i received today!!!  I pre-ordered a midnight green Iphone Pro Max 256gb on friday.  I payed my down payment with my debit card and was looking forward to having service with ATT.  I was porting my number over from verizon.  I received a call today saying my pin

Questions

 • Phone & Device Upgrades

297

2

0

0

Re: Error code 927 CONSTANTLY; can barely watch anything On Demand

*** PLEASE DO NOT LET UP ESCALATE ***Escalation has been submittedThis email confirms that we have received an escalation for the issue (reference number 0524170729626) that you reported on 05/24/2017. We sincerely regret any inconvenience this may have caused you.Please be assured that we are worki

Questions

 • 2017

17

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0

0

Signal is terrible

I have been a customer for a long time and the signal has been terrible for the past year.I have reported with mark the spot for a year with no resolution, reset network settings etc..   Still usually on one bar on all the numbers on my account. 43125 - bad (when I say bad I mean 1 bar if that)  - H

Questions

 • Network Coverage

104

2

0

0

Complaint Against Ladera Heights Store

Hello, I don't know where else to post this but I wanted to communicate my frustration with the staff at the AT&T store in Ladera Heights at 5323 W Centinela Ave, Los Angeles.   I went in there last evening to get help with a visual voicemail issue on my unlocked Galaxy phone. There were about four

Questions

 • Account Features

240

1

0

0

When the AT&T store is not resolving the issue about your new connection, how to escalate?

I was wrongly informed by a AT&T store agent when I took a new connection. I tried to contact the customer service and the store but they are not resolving the issue and on top of that store manager was so rude. When we ask her manager details she refused to provide the details and she was like do w

Questions

 • Wireless Billing

360

18

0

0

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