So my new Iphone 7 had a portion of the screen not working, a half inch of the screen on the right side completely didn't work. While I was a little upset about this, I decided it wasn't too huge of an issue and I would replace it at the place of purchase. An AT&T store inside of a mall was the plac

Have been trying to Cancel ATT Family Plan Account for 4-months. My wife and I removed our phones first in FEB 2015, due to being stationed in South Korea and would not be able to use ATT. My son and daughter remained on the account until 2018. My daughter transferred out of the family plan into ano

Below is one of my 2nd complaints to BBB and 1 internally. Paul ***** has also been trying to resolve the issue while Samuel was out of office. Samuel ***** of Atlanta office called me 12Jan16 to tell me they don't trouble shoot packet loss and closed my issue. I've included a tracert and pinged th

I pre-ordered the Galaxy S9+ on the 11th of March. The phone shipped on the 13th, I received the package on the 14th, the box was empty. I called AT&T customer support and went through eight different representatives none of which told the following representative what my situation was. I talked on