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*Scheduled* receiver replacement?

I worked with an AT&T technician who determined my wireless receiver needs to be replaced.  He placed the order on Aug. 24th to have a box drop-shipped to me where I would swap the receiver and return the defective unit.  I was told 2 - 3 business days.  On Sept. 2nd, this past Sunday, I chatted wit

Questions

 • U-verse TV Account

147

1

0

0

Accepted Solution

Official Solution

Order still being processed for 6 days?

Thursday July 26th my dad ordered me, my stepmom, and himself a phone. They said it would be delivered on Tuesday July 31th. It is now August 1st and the day is almost over so I’m guessing it won’t come today. So I called the order status number and they said it’s still being processed. Why is it st

Questions

 • Apple

389

1

0

0

Digital Life Installation and Customer Experience- Worst Experience Ever Buyer Beware

Where do I start?  We have been Direct TV customers for years and decided to stop into our local AT&T to consolidate our wireless phones (from Verizon) and our home security (from ADT) so it would all be with one company.  We started through the process and almost had everything ready to go and real

Questions

 • Other

467

4

0

0

New customer trying to get AT&T Fiber on a fiber enabled street for the past 6 months

I'm a little beyond frustrated as I have been trying to order AT&T Fiber for the past 6 months, and it seems like nobody at AT&T sales or "u-verse" can seem to help.Multiple "network tickets" to the "engineering" team have been raised and sometimes I don't get a straight answer, a call back or simpl

Questions

 • AT&T Fiber Ordering

225

0

0

0

Horrible Customer Service

Why does AT&T penalize their customers for an employee's mistake? We switched to AT&T because we heard of the "wonderful customer service" they provided. We originally had Comcast, so anything had to be better than that... or so we thought. the day of our initial install, the tech did not show up wi

Questions

 • AT&T Internet Account

317

3

0

0

Military Deployment Suspension

I originally called AT&T on June 20 2018 to suspend my account. I was told the suspension would go into affect at the end of the billing cycle. I left, and couldn't use my phone service for the entire of month of July but I was still billed for the month of July as well. Why was I still billed for t

Questions

 • Wireless Account

246

2

0

0

Losing my patience with the process!!!!!!!

I just purchased a home in Little Elm TX in the Paloma Creek subdivision. My wife and I have called at&t multiple times and been transferred multiple times to people none of whom assisted me. We need the internet b/c my wife works from home and is in danger of losing her job without service. Can som

Questions

 • AT&T Internet Account

377

4

0

HORRIBLE CUSTOMER SERVICE FROM A STORE MANAGER

Hi,  In early January my husband, mother in law, and myself went into the AT&T store located at 4964 Lapalco Blvd Suite B Marrero, LA 70072. The manager of that store, John Berger, assisted us in switching over from Verizon. At that time we were explained that day we would receive a trade in credit

Questions

 • Wireless Account

90

2

0

0

The most bewildering and negative customer service experience I have ever had. {long story}

Okay, I'll try to keep this short, but I want to tell the full story with all of the details to make this this clear, and I am expecting that someone from AT&T (preferably a department head / senior manager) will be informed of this message. We've been customers with AT&T for a long time. Multiple c

Questions

 • U-verse TV Account

652

8

0

0

Worst customer service ever, I just wanted to pay off my iPhone X and unlock it.

Hello, Where do I start? 4 days ago I tried to pay off my iPhone X online, and I was with a rep via chat, first it was "Steve" which transferred me to "Criselle", my card got declined 3 times because it said it was invalid, but it still made me 3 pre-authorizations on my bank account (they returned

Questions

 • Apple

126

0

0

0

ATT worst experience ever. 10year + customer

I wanted to get my number switched to a new provider. Att asked me to pay $1573 of my cancellation which I did and they still never released my number to port to the new company. They took my money and didn’t give me what they said they would. I’ve had this number 15 years and been with att 10 years

Questions

 • Wireless Account

112

2

0

0

No internet for 10 days

My AT&T internet services is down since 10 days now , I called customer service every day and their only answer , there is an outage in your area with no date for service to return back ,  I work from home and has been affected very  badly , Very very bad support , worst experience ever ... extremel

Questions

 • AT&T Internet Account

210

2

0

0

Horrible disorganized customer service unlocking a phone

My employer recently moved from providing mobile phones to reimbursing employees for their mobile phones. My device was not paid off so it could not be unlocked, but it could not be paid off until it was removed from the account. Our business rep told us that once the number/device was moved to a pe

Questions

 • Apple

126

1

0

0

Horrible Experience with a Customer Retention Specialist About Being Double Billed For Months

I just got off my third call with the manager of customer retention, Chris.  For three months I have been getting double charges on my credit card for my bill.  We are talking an excess of over $530.00 in charges.    Every time it happened I called with no resolution.  This call today was my 3rd cal

Questions

 • Wireless Billing

184

2

0

0

Bad Experience with AT&T. Still didn't get the resolution.

I have been following up with AT&T  customer care for an issue with my Iphone 6 that i bought 10 days back and no one is taking responsibility for resolving the issue.I wanted to escalate the issue but i was told that a manager will come on line but they disconnected the phone after a hold for 2 min

Questions

 • Wireless Account

350

3

0

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Your thoughts and opinion?

Why did i choose at&t u verse? 1, because i was living with my mother, she had it. it worked fine. 2, because i had at&t as my cell phone carrier so i figured it would be easy to pay them both on one bill. so i work across the street from an at&t business, the same place i started my c

Questions

 • AT&T Internet Plans

319

2

0

Closed

AT&T Has the Worst Customer Service I've Ever Experienced

I just got off the phone after 2 HOURS, and talking to 4 different people, including a supervisor regarding a very simple, easy to fix problem. I was erroneously charged $30 "reversal" fee. All they had to do was appologize for their mistake, credit me the $30 and I would get out of their hair and l

Questions

 • AT&T Internet Account

7.5K

17

0

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