Have you received a suspicious text message? Learn more

Official

Accepted

Unanswered

Advanced Filters

Search Results (80)

Relevance
Lied to by 611 customer service

I am writing today about my experience of being the "best part of at&t". My morning starts off by me having issues online with trying to order a refurbished tablet at att.com. I call 611 on my cellular phone and an att rep picked up the phone and assured me she could place the order for me. I told h

Questions

 • Other Phones & Devices

266

3

0

0

How do I reactivate my phone?

I went to the ATT store in the Victoria Texas mall and they tried the old bait and switch maneuver kinda on me. I told them that I wanted to trade in my iPhone 6 for a new IPhone 7 and they were really nice and said "sure we can help you". So they take my information have me sign 2 digital signature

Questions

 • Apple

639

3

0

AT&T is not unlocking cell phones that they are required to by current laws and Policy

Obama signed into law earlier this month law that makes it illegal for wireless company's preventing phones from being unlocked when the phones have no money due, no contractual commitments etc. I have been an AT@T customer for years having spent over 30,000 dollars and the support group that manage

Questions

 • Wireless Account

828

7

0

0

asurion and bad customer service

I went to AT&T store 1/2 hour before closing time and was looking to either upgrade or get a phone replacement for my samsung note . since i use my phone for work, i needed a phone asap and the asurion insurance says it can ship you a phone as soon as 24 hours. the at&t rep started my claim but said

Questions

 • Samsung

2K

10

0

0

Providing false information to customer

Is anyone here experiencing any of these issues? I've just about had enough with ATT and think an FTC and bbb complaint is way beyond necessary... You have an issue with your account, contact customer service and have an ATT rep tell you they'll do a million different things to resolve the problem w

Questions

 • AT&T Internet Account

233

1

0

0

Where did good customer service go?

I walked into the AT&T store in Charleston, IL. There was one service rep there and he was with a customer. I waited. The customer said he should go ahead and see what I needed. Trying to keep it short I told the rep i just needed my account number. He asked my account number for what. I told him I

Questions

 • Account Features

192

3

0

0

ATT in unable to combine two accounts....

This may be more of a complaint than question.  My wife and I have two separate mobile accounts.  We have had them since before we knew each other, hers what originally from the Dallas area and mine from the Houston area (when it was still Houston Cellular/Cingular wireless after that).  Too many ti

Questions

 • Wireless Account

141

3

0

0

Expired card. So disappointed. Time to switch?

I am a loyal AT&T wireless customer for more than 12 years. I got a promo card from AT&T for trading in my iPhone, but the promo card has expired after less than one year!  I had no idea. I talked to 3 customer service reps and I was told there is no way to get any credit for an expired card.I am so

Questions

 • Wireless Account

361

3

0

0

Help cancelling pre-paid account from Australia!

Desperately seeking help and advise as I can't get in touch with AT&T directly from Australia. I was in the States for a three week holiday and bought a pre-paid US$65 service for my Australian cell phone. I researched this before leaving home and read all the information. I was guaranteed by the st

Questions

 • More AT&T PREPAID Discussions

154

4

0

0

Need to go above customer service!

Sooo to try and make a long story short, I was doing a phone trade-in through the mail due to the fact I don't live near an AT&T store.  I got the new phone and no shipping label. I thought there might be a lag so I let it go for a week. Then I call AT&T and ask about the shipping label, and they se

Questions

 • Wireless Account

129

1

0

0

AT&T trapping customers AGAIN!

since the latest iphone update my data has skyrocketed, until october I had never went over my data. Now even with upgrading my data plan I still go over? Due to the fact of my bill being so high I could not make a payment arrangement I set for earlier this month. I knew as the date approached I wou

Questions

 • Wireless Billing

396

2

0

0

Deceptive Customer Service

I hope someone from AT&T reads this.  3 months after I signed up for U-verse and Internet, I contacted customer service via chat to cancel the HBO that was about to expire.  The rep went on to tell me he could lower my bill by almost $20 for the same service.  I was skeptical but pushed and he said

Questions

 • U-verse TV Account

137

1

0

0

Were other customers lied to in Fall 2016 about a "free phone upgrade" if you add Direct TV?

I went into ATT store in November 2016 to upgrade my phone. Guy told me that I'd get it free if I added Direct TV and in the end would pay $5 less. Now, my fault because I didn't look at my autopay amounts until now (9 months later), but utter lies. I pay for Direct TV *and* installment plan on iPho

Questions

 • Wireless Billing

103

1

0

0

Adventures with customer service: Lies, lies, lies

In July, I discovered my AT&T contract had expired and sought to renew it. I was quoted a pre-tax/fee price of around $125 for Internet 100/Uverse 200. When I received my bill in August, I discovered that this deal had not been applied. I called customer service and asked what had happened. They did

Questions

 • AT&T Internet Plans

622

3

0

0

AT&T refuses to give us new service! It's been a month and a half!

We are not the only ones in the Pace, FL area that AT&T is refusing to give service to. We have been trying for almost 6 weeks to get new service and they keep giving us B crap answers and the run around as to why they will it establish service for us. We heard they want to get Uverse everywhere fir

Questions

 • U-verse TV Account

589

4

0

0

AT&T is the worse. absolute worse. Unable to cancel account after three attempts.

I had a Uverse and internet account with ATT and around October of 2016 I decided to cancel the account because: 1. internet was too slow, 2. I hardly watched TV, 3. it was too expensive.  I called to cancel and was told that I was still in a promotion period and would have to pay a cancellation fee

Questions

 • U-verse TV Account

214

1

0

False Advertisements in their Promos

When looking for a new ISP, ATT&T was at the top of the list. Being with Time Warner for a year, we could not we could not wait to switch. However, we weren't to sure about AT&T. It wasn't until we learned at U-Verse that we signed on board. I did some research and chatted with AT&T representative i

Questions

 • U-verse TV Account

425

5

0

0

Bad and Rude customer service

I disconnected my internet service with at&t 3 weeks ago. I’ve called 12 times today, been hung up on 4 times, been on hold over a hour. I’m just trying to get a better deal on internet to comeback to at&t. I pay almost 700 a month to at&t with my wireless and direct tv. That’s over 7000 a year I pa

Questions

 • AT&T Internet Plans

271

1

0

0

AT&T BuyBack Promo Code Expired

Hello, I traded my iphone a few months ago to receive a $200 promo code from AT&T.  Iphones were not available at the time, and I was told it would be a few months before they would be available again, so I held onto my card.  In addition, I specifically asked the sales person if this card had an ex

Questions

 • Wireless Account

525

1

0

0

No phone since Jan 2

I don't know what else to do... Purchased phone in Dec. Decided I didn't like it so I wanted to exchange it.  Was told to mail back in and as soon as it was scanned back in at warehouse they would reverse my upgrade so I could process my new upgrade and get the phone I wanted.  Did so Jan 2, phone d

Questions

 • Wireless Account

48

1

0

0

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.