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How do I find a trustworthy ATT rep?

Back in December 2018 I renewed my AT&T contract for 2 years. The loyalty department offered my $450 off each phone I bought upfront. No payment plan, no trade-in needed. Seemed like a good offer. I bought 4 Iphone 8's for a total of $600. I sold our old phones to make up most of this money. So far

Questions

 • Wireless Billing

259

3

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Problems getting credits for billing errors ?

I have had errant charges for newly signed up for AT&T wireless Internet & phone service. I have called many times and spent many hours on the phone. My problem was not solved multiple times.  After over six weeks, it was suppose to be resolved. I was sent an e-mail with the amount that was due. Aft

Questions

 • AT&T Internet Account

223

1

0

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How to file a complaint: AT&T Customer Service

Today I have had the worst experience since being an ATT member since 2000. I started with your online chat where my question  Never got answered. Then I was transferred to your telephone support where I was put on hold for an extended period of time on purpose, and also another representative rudel

Questions

 • Wireless Billing

92

1

0

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ATT Fiber Signup Rebate Card Not Received after 3 months os service

Hi, I had opened a AT&T Fiber internet account on June 10 2019. I am yet to get the 100$ rebate card. I had captured screenshots while applied for this offer. I tried to chat, no luck.. called 800 288 9983 , but put on hold for almost 2 hours. Could you please help in resolvving this issue ? Regards

Questions

 • AT&T Internet Plans

71

0

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AT&T CUSTOMER SERVICE

I had a installation set up at my new address, and I called customer service to confirm if services at my old address where going to remain the same as the young lady told me on 6/20. Come to find out there were NO NOTES in the system that I was keeping service at my old address. I asked the young l

Questions

 • 2016

81

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A 20 years customer now leaving! Extremely frustrated with AT&T overcharge and poor customer service

AT&T charged me on roaming service while my families traveled to Mexico in Jan 2018. My 20G mobile share plan could have Mexico roaming FREE! Though I called AT&T to ensure that my lines included free roaming in Mexico, I was charged for $726.78. With 5 hours talking to AT&T different customer servi

Questions

 • Wireless Billing

182

5

0

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Complaint: buy one get one free bait

So last Christmas, I upgraded two lines on my account that were due with a buy one get one free promotion.  The very helpful AT&T rep on the chat did not inform me that this promotion required a new phone line!  So instead of a good deal, I got an extra line that I am not using. Here's the best part

Questions

 • Wireless Billing

3.7K

22

0

Unable to unlock iPhones

Hi All, Been as AT&T customer >10 years.   Recently went into AT&T store and changed to prepaid service.  Changing the service was a nightmare experience.  Michael in the Redmond Town Center store provided pathetic customer service and was condescending.  All we came in for was to unlock a couple ph

Questions

 • Apple

138

1

0

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Very deceptive and terrible customer service

I hope someone at AT&T reads this. I signed up for service via the internet on August 2nd. I signed up for U-Family TV and Internet 50. Attached are the screenshots shows the promotion online which was TV for $35 and internet for $40 for a total of $75 with $150 in rewards cards for signing up w

Questions

 • U-verse TV Account

383

3

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Why does ATT fail miserably at customer service and loyalty to 20+ yr customers?

On September 5th I called to have my account closed after a string of bad customer service experiences. Here are a few of the chat history snippets from the different agents I spoke to... on Sep.5th at 1:05pm agent “Garry” asks me to give him a minute or two while he pulls my account, minutes later.

Questions

 • Wireless Billing

492

2

0

0

Told Activation Fees would be waived and then after starting service, I was told NO

I am highly disappointed in your service right now AT&T. I was told (in a chat transcript  that I have saved in my email) that my activation fees would be waived. Low and behold I get my first bill and all 4 activation fees are on there totaling $120.00. I did online chat and was told that activatio

Questions

 • Wireless Billing

1.4K

2

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I really need contact to someone who can resolve my issue. I got duped by the sales

I have spent at least 4 hours between today and yesterday trying to get an issue resolved.  I called with a general question and allowed the agent to trick me into cancelling my iphone order with Apple (with a delivery date of Nov 3) and re-order the phone with her and receive it by 10/24. Of course

Questions

 • Wireless Account

492

6

0

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Complaint: Internet service out for nearly 3 weeks! No show tech! No call!

My internet service went out on May 24, 2018. I called ATT the next day to trouble shoot and when that didn't work, set up an appointment for service on Thursday, May 31. I was already disappointed and frustrated that it would take a week to have our service restored. On May 31, I got off work early

Questions

 • AT&T Internet Account

133

3

0

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Why is it that AT&T Customer Representatives can schedule a technician dispatch but cannot cancel?

I called AT&T due to an internet/poor wifi issue. The customer rep performed a software reload and also scheduled a technician dispatch for the following day.On the following day it appeared that my internet/wifi were back to working normally and so I decided to cancel the appointment. First, I trie

Questions

 • AT&T Internet Equipment

257

1

0

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Just spent 2 hours on the phone with customer service and they hung up on me.

I just spent 2 hours on the phone with AT&T customer service and they hung up on me.  I was trying to explain to them that I Canceled my internet account and phone account in June and they continued to bill me thru August.  Any suggestions on where to go next? Dustin

Questions

 • AT&T Internet Account

100

1

0

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Billing incorrect. Anyone have any recommendations for how I can get it fixed?

I am overwhelmed, frustrated and just need help from someone at AT&T to actually help. Phone calls & conversation initially start with AT&T to explore bundled packages (TV & internet) in early July. On July 31st I live chatted with Jesus to run through the details of the package and see if that was

Questions

 • AT&T Internet Plans

118

1

0

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ATT&T is a mess

I deeply regret ever having used AT&T! Moved back to the states in May and got a new phone witth them... first went into the store and the sales man told me there was a promotion for the iphone 8, what he didnt tell me (which i later found out a week later when i went to purchase the phone) was that

Questions

 • AT&T Internet Installation

130

0

0

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Payment Arrangment

I can't believe how rude AT&T can be. I chatted with AT&T twice not because rude or calling names.  I was telling them I don't understand why I can't make payments arrangements on my account.  I was disconnect twice on by "Manager" It was pay the whole thing or nothing. "*********: no the most I can

Questions

 • Wireless Billing

862

9

0

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AT&T Lost my returned equipment

In May 2014, I discontinued my service for ATT U-Verse. I was sent the boxes to return my equipment. On May 4th, 2014 I took the boxed equipment to the local UPS store for return. They processed the return and gave me the CPE Return Receipt and the Tracking Number.  The equipment reached its destina

Questions

 • U-verse TV Account

1K

7

0

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AT&T WILLNOT honor their BOGO promotion sold by it's store associate

In March of this year (2016) I visited the AT&T store in Plano TX (store number D12B based on receipt printout) to look at replacement phone for my wife.My wife was drawn to the new Samsung Galaxy S7 to replace her older Galaxy S3.Both my wife and I have had individual and corporate wireless account

Questions

 • Wireless Billing

879

6

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