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I want to file a complaint.

I recently made a pre order for new apple iPhone and watch, I got up at 3am to make the purchase. I successfully placed the order, received a phone number for device and order number. I then get a message on my app, not an email or voicemail, that they will be cancelling my order because they needed

Questions

 • Apple

82

0

0

0

Credit back onto account for expired Promotion Card

I traded in my iPhone 4s (in great condition) for a $200 Promotion Card that expired not even one year after the trade-in. I can tell from browsing the forums that MANY of us were unaware of the expiration date. Just wanted to know, did anyone actually have a success story and receive credit back on

Questions

 • Wireless Account

734

5

0

0

Re: Has anyone else been screwed over by uverse?

I am a Comcast member with 40 Mgps and ATT sales told me they could provide better internet service as a trial for 30 days with no obligation to pay anything unless I wanted to keep the service.  I agreed and their tech came out did the install and guess what, they barely ma

Questions

 • 2016

28

0

0

0

Return equipment - never marked as received

We moved back in June to a new apartment and moved our AT&T U-verse and Internet services with us. When we did we had an AT&T agent install our new equipment in the new place and were given a new receiver. He then took the equipment with him and we thought we were done with this. However, to our sur

Questions

 • AT&T Internet Equipment

104

1

0

0

Incorrect biling

In march this year we changed to AT&T to save money. We talked to a rep and was quoted $40.00 for internet and $19.99 for land line phone plus about $5.00 in taxes/fees. The monthly bills since then have been correct on the internet charges, but the landline phone has been wrong. We have been charge

Questions

 • AT&T Phone Installation

346

1

0

0

SIM Not Valid: The SIM card inserted in this iPhone does not appear to be supported.

I initially had a contract with AT&T for a 'post-paid' plan. I terminated the contract, paid the ETF (Early Termination Fee) and ported the number over to Cricket Wireless. The 'port' worked fine for about 4 months, which is to say that the (Cricket) SIM card worked when inserted into the iPhone 4S.

Questions

 • Apple

42K

16

0

Insurance Scam

I have been a customer of AT&T for many years and I always forgo the insurance. When I go into a store and they ask me if I want the insurance, I always say no. This last time I went in to upgrade two phones and they added it anyway. And because I trust that they understood what "NO" meant, I had no

Questions

 • Wireless Billing

161

1

0

0

Awful customer service regarding buyer’s remorse

We recently upgraded a phone in our account, and have been trying to exchange it with the 14-day buyer’s remorse  option. I have spent hours on the phone with Customer Service. During my first phone call, I was told that we would receive the new phone and then would have to return the other one. The

Questions

 • Apple

140

2

0

0

ATT Cheated my family!!!

I am really disappointed in AT&T's customer service nowadays. Have been a longtime customer for a while, but a series of mishaps have me really rethinking my decision to stay... I really miss the old days and the quality of CS we used to get from this company.   I received a text only TODA

Questions

 • Wireless Billing

2K

15

0

How to file a Complaint againts: AT&T "Unify Loyalty Department"

On 5/27/18, between 2-3pm, I called *7283 (the loyalty department) to request some help from ATT to upgrade my phone. The Loyalty Department transferred me to the Unify Loyalty Department, the nightmare started. I am aware of a current offer that gives us the customers a $350 dollars discount per li

Questions

 • Account Features

667

4

0

0

Horrible Customer service Today

I called in this morning because I woke up to my phone line being disconnected. Last Thursday I had set up, what I had thought to be an automatic payment, as I've done this in the past it's easier for me to control my finances when I do this. When I called into your customer service center this morn

Questions

 • Wireless Account

590

4

0

0

Billing continues after service is cancelled.

After 18 years as a ATT customer I have cancelled all of my accounts. All my phones/tablets, direct tv and internet. For over a year I have been being billed for a device (watch) I had cancelled. I had gotten a watch/phone called a PiLip. Well, it broke and the company went bankrupt  before the warr

Questions

 • Wireless Billing

82

1

0

0

U-Verse Sales and fake promises. Then bills I don't owe...Screwed by Customer Service..Anyone else?

I am a Comcast member with 40 Mgps and ATT sales told me they could provide better internet service as a trial for 30 days with no obligation to pay anything unless I wanted to keep the service. I agreed and their tech came out did the install and guess what, they barely made it to 30 Mgps. I called

Questions

 • U-verse TV Account

410

3

0

0

att.com not honoring the deals they post on their website - extremely frustrated customer

I purchased a Samsung Galaxy Note 8 on 10/16 through the att.com website. On att's Samsung Note 8 page, it stated that I was eligible for this offer: Buy a Galaxy Note8 and get a free 128GB memory card and Fast Charge Wireless Charging Convertible OR get a Gear 360. See offer details.   I

Questions

 • Samsung

391

5

0

0

Prepaid Return Label not enclosed with new phone to return AT&T Next Device

I received my new iphone 6+ on Monday 9/22/14. Instructions state to affix the prepaid return label over the original label on box in order to return my old iphone, which is part of the AT&T next agreement. Only problem is, I never received the prepaid return label. I spoke to a rep yesterday 9/23,

Questions

 • Wireless Account

8.3K

2

0

0

IMEI numbers

Why is it that Att claims that they can’t sell a SIM card ready for activation with out a valid IMEI number when they don’t track and update IMEI numbers when replaced via Apple care? Unlocking a phone is impossible as they don’t update the information they claim to always have...

Questions

 • Apple

131

1

0

0

Terrible and Unethical Practices

I was promised free install (bay area promotion) numerous blunders on at&t side and they created new work orders that I did not authorize and put on a total of $149 in fees. After literally 4 or more hours on the phone (I can prove it) they finally credited my install fee. Then needed another few ho

Questions

 • AT&T Internet Installation

391

2

0

0

Identity theft

I had a horrific experience today with at&t. I signed up for a new contract last week over the phone and gotten my number i have had for over 5 years ported over to the new phone i received in the mail. shortly after receiving the phone i saw a promotion for a different phone that i really wanted (i

Questions

 • Wireless Account

559

4

0

0

3 Appointments to install DSL internet 25 days have pass two no shows by technicians and no internet

I request it to install service in November 21st but my apartment unit in the building did not show in the computer (other apartment units in the same building did show) The At&t store put a request to get my apartment verified to have DSL and to add the apartment unit to the system so they can comp

Questions

 • AT&T Fiber Installation

322

1

0

0

How do I find a trustworthy ATT rep?

Back in December 2018 I renewed my AT&T contract for 2 years. The loyalty department offered my $450 off each phone I bought upfront. No payment plan, no trade-in needed. Seemed like a good offer. I bought 4 Iphone 8's for a total of $600. I sold our old phones to make up most of this money. So far

Questions

 • Wireless Billing

262

3

0

0

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