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New "policies", losing 7+ year customers

I've recently decided to end my 7 year relationship with AT&T and DirecTV because apparently a new policy was enforced months ago that will not allow your customer service teams to pro-rate wireless charges. This is a ridiculous new policy, one which you emailed to people without requiring any ackno

Questions

 • Wireless Billing

377

4

0

0

VERY DISAPPOINTED IN AT&T Service (Paid my bill and still no service for 48+ hours)

I've been on the phone with AT&T customer support for 2 days now, because they turned off my service. They told me it would be back on in 24 hours, well, it's already 48 hours and STILL NO PHONE SERVICE.Their customer support keeps telling me to call the Collections department, because they are the

Questions

 • Wireless Billing

67

1

0

0

$200.00 Reward Card--Never Received= Bad Customer Service All Around

Signed up for Direct Tv and Internet back in December. They were offering 250.00 Gift Card for ordering online and then 200.00 gift card for Direct TV Signups. Thought it was to good to be true. I even asked the agent I spoke with if I would be getting 450.00 in Gift Cards, and her answer was yes. Y

Questions

 • AT&T Internet Account

131

1

0

0

I just don't know what to do!?!

I have been having problems with one of my wireless lines 5 days a week since 6/27/17.  My wife placed the first 3 phone calls to technical support starting 6/27 and was told they could not not a problem or look into the problem due to her not knowing the security code however they did confirm 3 tow

Questions

 • Wireless Account

138

1

0

0

Extremely poor experience trying to get internet installed - waited 10 hours and no one showed up!

I was trying to email AT&T about this, but there is no way to do that, so here is my experience for everyone to read and hopefully someone at AT&T sees this. I called AT&T to get internet installed in my apartment.  They gave me one option, which was the 50mb Fiber Internet.  They said the earliest

Questions

 • AT&T Internet Account

80

0

0

Order Issues.....CONSTANTLY

I have made two orders through AT&T total, one last year in November, and one this November. I am growing increasingly irate at the customer service. The first order last year and this current order have several similarities and I need someone to help.  First of all, the chat reps have absolutely no

Questions

 • Billing & Payments

429

1

0

0

Bad Customer Service Experience

Today, I called in to AT&T customer service with questions regarding my phone/internet plan.  I spoke with a customer service representative named Sixta (sp?) from Florida.  I explained to her that I have a phone/u-verse bundle and am paying around $75/month.  I wanted to know if there were any plan

Questions

 • AT&T Internet Account

336

1

0

0

Lied to about service and now no one is calling back

I switched over to AT&T in August of 2019 from Sprint where I had been a customer for almost 17 years.  The ONLY reason I switched to AT&T was because the store was running a Buy 1/Get 1 promotion on select Iphones AND they were able to support a comparable plan as I had with Sprint.  I was told by

Questions

 • Wireless Billing

217

3

0

0

Rewards card issue

After signing up for ATT service I didn't receive reward. The service is very poor, 5 technicians have been to my home to resolve transmission issues. That's 5 days I took of time from work to be home. I never received an invoice for my service which caused a one hour disconnection and today I check

Questions

 • U-verse TV Account

90

0

0

0

Really Bad Experience

I , through online chat, was told that 2 phones + hotspot + existing phone (free because that would be a 4th line) would come out to about 180.00 with my employee discount etc. When purchasing the phones etc online i couldnt pick the unlimited plan on the hotspot. The agent on the chat told me to pi

Questions

 • Wireless Billing

782

23

0

0

How do I get customer service to actually help me?

I signed up for my Digital Life security system in March 2016. Before I had it installed I called to make sure the account could be transferred from my name to my room mates before installation. I was told it could easily be done even after installation. That it would take 24-48 hours. That was Marc

Questions

 • Other

465

3

0

0

At&t Fails Former Employee

I had a bad experience with a technician that came to my home on 4/28/15. The technician shows up and [clearly does not seem like he wants to be here (we had a staring constest for about 15 seconds before i responded to his silence)] i answer the door with a yes? He informs me that he is from At&t,

Questions

 • U-verse TV Account

780

4

0

0

Cancelling UverseTV after Rate Hike - then att to increase Internet Price? - Won't Escalate My Call

I have UVerse TV and Internet.[long story short, ATT hiked prices, and then when wanting to cancel 1 service, wants to hike price on individual service even though it is not "bundled" and service was added to another at a later time] It took me 3 minutes to finally get them to escalate my call after

Questions

 • U-verse TV Account

345

14

0

0

ATT charged me 3 times and denies it

There is something wrong with your payment system. I tried to pay my bill with a credit card and it got declined although there is nothing wrong with the card. So I put in my checking and it went through. Turns out you charged me 3 times, and the original card went through 2ce. When I called ATT the

Questions

 • AT&T Internet Account

172

0

0

0

$4 per min for accidental international voice call with ACTIVE BLOCK on int dialing! unfair, ripoff!

Billing period: Mar 15 - Apr 14; International long distance $92.00 for 23 minutes Which means, AT&T charged $4 per minute for an accidental international call. This is a total rip off and mere manipulation.    Ironic is that the above overage was charged even when I had explicitly ask

Questions

 • Wireless Billing

1.2K

5

ATT Cheated my family!!!

I am really disappointed in AT&T's customer service nowadays. Have been a longtime customer for a while, but a series of mishaps have me really rethinking my decision to stay... I really miss the old days and the quality of CS we used to get from this company.   I received a text only TODA

Questions

 • Wireless Billing

2K

15

0

Re: Has anyone else been screwed over by uverse?

I am a Comcast member with 40 Mgps and ATT sales told me they could provide better internet service as a trial for 30 days with no obligation to pay anything unless I wanted to keep the service.  I agreed and their tech came out did the install and guess what, they barely ma

Questions

 • 2016

31

0

0

0

Credit back onto account for expired Promotion Card

I traded in my iPhone 4s (in great condition) for a $200 Promotion Card that expired not even one year after the trade-in. I can tell from browsing the forums that MANY of us were unaware of the expiration date. Just wanted to know, did anyone actually have a success story and receive credit back on

Questions

 • Wireless Account

742

5

0

0

AT&T, THIS HAS TO STOP!

i have been trying to contact any customer service supervisor based in USA without any luck. I have been on the phone with Malaysia and Jamaica customer support for over 5.5 HOURS! I was on HOLD for 68 MINUTES yesterday just to have a rep answer the phone. After asking for a supervisor i was placed

Questions

 • Billing & Payments

386

2

0

0

I want to file a complaint.

I recently made a pre order for new apple iPhone and watch, I got up at 3am to make the purchase. I successfully placed the order, received a phone number for device and order number. I then get a message on my app, not an email or voicemail, that they will be cancelling my order because they needed

Questions

 • Apple

85

0

0

0

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