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New "policies", losing 7+ year customers

I've recently decided to end my 7 year relationship with AT&T and DirecTV because apparently a new policy was enforced months ago that will not allow your customer service teams to pro-rate wireless charges. This is a ridiculous new policy, one which you emailed to people without requiring any ackno

Questions

 • Wireless Billing

367

4

0

0

$200.00 Reward Card--Never Received= Bad Customer Service All Around

Signed up for Direct Tv and Internet back in December. They were offering 250.00 Gift Card for ordering online and then 200.00 gift card for Direct TV Signups. Thought it was to good to be true. I even asked the agent I spoke with if I would be getting 450.00 in Gift Cards, and her answer was yes. Y

Questions

 • AT&T Internet Account

124

1

0

0

Order Issues.....CONSTANTLY

I have made two orders through AT&T total, one last year in November, and one this November. I am growing increasingly irate at the customer service. The first order last year and this current order have several similarities and I need someone to help.  First of all, the chat reps have absolutely no

Questions

 • Billing & Payments

421

1

0

0

VERY DISAPPOINTED IN AT&T Service (Paid my bill and still no service for 48+ hours)

I've been on the phone with AT&T customer support for 2 days now, because they turned off my service. They told me it would be back on in 24 hours, well, it's already 48 hours and STILL NO PHONE SERVICE.Their customer support keeps telling me to call the Collections department, because they are the

Questions

 • Wireless Billing

58

1

0

0

Rewards card issue

After signing up for ATT service I didn't receive reward. The service is very poor, 5 technicians have been to my home to resolve transmission issues. That's 5 days I took of time from work to be home. I never received an invoice for my service which caused a one hour disconnection and today I check

Questions

 • U-verse TV Account

78

0

0

0

Cancelling UverseTV after Rate Hike - then att to increase Internet Price? - Won't Escalate My Call

I have UVerse TV and Internet.[long story short, ATT hiked prices, and then when wanting to cancel 1 service, wants to hike price on individual service even though it is not "bundled" and service was added to another at a later time] It took me 3 minutes to finally get them to escalate my call after

Questions

 • U-verse TV Account

318

14

0

0

Extremely poor experience trying to get internet installed - waited 10 hours and no one showed up!

I was trying to email AT&T about this, but there is no way to do that, so here is my experience for everyone to read and hopefully someone at AT&T sees this. I called AT&T to get internet installed in my apartment.  They gave me one option, which was the 50mb Fiber Internet.  They said the earliest

Questions

 • AT&T Internet Account

73

0

0

ATT charged me 3 times and denies it

There is something wrong with your payment system. I tried to pay my bill with a credit card and it got declined although there is nothing wrong with the card. So I put in my checking and it went through. Turns out you charged me 3 times, and the original card went through 2ce. When I called ATT the

Questions

 • AT&T Internet Account

157

0

0

0

How do I get customer service to actually help me?

I signed up for my Digital Life security system in March 2016. Before I had it installed I called to make sure the account could be transferred from my name to my room mates before installation. I was told it could easily be done even after installation. That it would take 24-48 hours. That was Marc

Questions

 • Other

446

3

0

0

At&t Fails Former Employee

I had a bad experience with a technician that came to my home on 4/28/15. The technician shows up and [clearly does not seem like he wants to be here (we had a staring constest for about 15 seconds before i responded to his silence)] i answer the door with a yes? He informs me that he is from At&t,

Questions

 • U-verse TV Account

769

4

0

0

Really Bad Experience

I , through online chat, was told that 2 phones + hotspot + existing phone (free because that would be a 4th line) would come out to about 180.00 with my employee discount etc. When purchasing the phones etc online i couldnt pick the unlimited plan on the hotspot. The agent on the chat told me to pi

Questions

 • Wireless Billing

759

23

0

0

$4 per min for accidental international voice call with ACTIVE BLOCK on int dialing! unfair, ripoff!

Billing period: Mar 15 - Apr 14; International long distance $92.00 for 23 minutes Which means, AT&T charged $4 per minute for an accidental international call. This is a total rip off and mere manipulation.    Ironic is that the above overage was charged even when I had explicitly ask

Questions

 • Wireless Billing

1.1K

5

I just don't know what to do!?!

I have been having problems with one of my wireless lines 5 days a week since 6/27/17.  My wife placed the first 3 phone calls to technical support starting 6/27 and was told they could not not a problem or look into the problem due to her not knowing the security code however they did confirm 3 tow

Questions

 • Wireless Account

131

1

0

0

Lied to about service and now no one is calling back

I switched over to AT&T in August of 2019 from Sprint where I had been a customer for almost 17 years.  The ONLY reason I switched to AT&T was because the store was running a Buy 1/Get 1 promotion on select Iphones AND they were able to support a comparable plan as I had with Sprint.  I was told by

Questions

 • Wireless Billing

200

3

0

0

Bad Customer Service Experience

Today, I called in to AT&T customer service with questions regarding my phone/internet plan.  I spoke with a customer service representative named Sixta (sp?) from Florida.  I explained to her that I have a phone/u-verse bundle and am paying around $75/month.  I wanted to know if there were any plan

Questions

 • AT&T Internet Account

327

1

0

0

ATT removed bundle price from my bill, but can't fix it.

I am about 2 1/2 months into my contract with ATT. They have not given me the $100 visa gift card that was promised, and they removed the bundle price from my bill and conveniently can not put it back on. But oh yeah, I can switch to DirectTV and save money. Is there a way to get out of my contract

Questions

 • U-verse TV Account

135

1

0

0

AT&T, THIS HAS TO STOP!

i have been trying to contact any customer service supervisor based in USA without any luck. I have been on the phone with Malaysia and Jamaica customer support for over 5.5 HOURS! I was on HOLD for 68 MINUTES yesterday just to have a rep answer the phone. After asking for a supervisor i was placed

Questions

 • Billing & Payments

374

2

0

0

Insurance Scam

I have been a customer of AT&T for many years and I always forgo the insurance. When I go into a store and they ask me if I want the insurance, I always say no. This last time I went in to upgrade two phones and they added it anyway. And because I trust that they understood what "NO" meant, I had no

Questions

 • Wireless Billing

155

1

0

0

Re: Has anyone else been screwed over by uverse?

I am a Comcast member with 40 Mgps and ATT sales told me they could provide better internet service as a trial for 30 days with no obligation to pay anything unless I wanted to keep the service.  I agreed and their tech came out did the install and guess what, they barely ma

Questions

 • 2016

24

0

0

0

Awful customer service regarding buyer’s remorse

We recently upgraded a phone in our account, and have been trying to exchange it with the 14-day buyer’s remorse  option. I have spent hours on the phone with Customer Service. During my first phone call, I was told that we would receive the new phone and then would have to return the other one. The

Questions

 • Apple

129

2

0

0

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