I've recently decided to end my 7 year relationship with AT&T and DirecTV because apparently a new policy was enforced months ago that will not allow your customer service teams to pro-rate wireless charges. This is a ridiculous new policy, one which you emailed to people without requiring any ackno

I've been on the phone with AT&T customer support for 2 days now, because they turned off my service. They told me it would be back on in 24 hours, well, it's already 48 hours and STILL NO PHONE SERVICE.Their customer support keeps telling me to call the Collections department, because they are the

I switched over to AT&T in August of 2019 from Sprint where I had been a customer for almost 17 years.  The ONLY reason I switched to AT&T was because the store was running a Buy 1/Get 1 promotion on select Iphones AND they were able to support a comparable plan as I had with Sprint.  I was told by

Billing period: Mar 15 - Apr 14; International long distance $92.00 for 23 minutes Which means, AT&T charged $4 per minute for an accidental international call. This is a total rip off and mere manipulation.    Ironic is that the above overage was charged even when I had explicitly ask

I had a bad experience with a technician that came to my home on 4/28/15. The technician shows up and [clearly does not seem like he wants to be here (we had a staring constest for about 15 seconds before i responded to his silence)] i answer the door with a yes? He informs me that he is from At&t,

I have UVerse TV and Internet.[long story short, ATT hiked prices, and then when wanting to cancel 1 service, wants to hike price on individual service even though it is not "bundled" and service was added to another at a later time] It took me 3 minutes to finally get them to escalate my call after

After signing up for ATT service I didn't receive reward. The service is very poor, 5 technicians have been to my home to resolve transmission issues. That's 5 days I took of time from work to be home. I never received an invoice for my service which caused a one hour disconnection and today I check

I , through online chat, was told that 2 phones + hotspot + existing phone (free because that would be a 4th line) would come out to about 180.00 with my employee discount etc. When purchasing the phones etc online i couldnt pick the unlimited plan on the hotspot. The agent on the chat told me to pi

Today, I called in to AT&T customer service with questions regarding my phone/internet plan.  I spoke with a customer service representative named Sixta (sp?) from Florida.  I explained to her that I have a phone/u-verse bundle and am paying around $75/month.  I wanted to know if there were any plan

Signed up for Direct Tv and Internet back in December. They were offering 250.00 Gift Card for ordering online and then 200.00 gift card for Direct TV Signups. Thought it was to good to be true. I even asked the agent I spoke with if I would be getting 450.00 in Gift Cards, and her answer was yes. Y

I was trying to email AT&T about this, but there is no way to do that, so here is my experience for everyone to read and hopefully someone at AT&T sees this. I called AT&T to get internet installed in my apartment.  They gave me one option, which was the 50mb Fiber Internet.  They said the earliest

There is something wrong with your payment system. I tried to pay my bill with a credit card and it got declined although there is nothing wrong with the card. So I put in my checking and it went through. Turns out you charged me 3 times, and the original card went through 2ce. When I called ATT the

I have been having problems with one of my wireless lines 5 days a week since 6/27/17.  My wife placed the first 3 phone calls to technical support starting 6/27 and was told they could not not a problem or look into the problem due to her not knowing the security code however they did confirm 3 tow

I have been a customer of AT&T for many years and I always forgo the insurance. When I go into a store and they ask me if I want the insurance, I always say no. This last time I went in to upgrade two phones and they added it anyway. And because I trust that they understood what "NO" meant, I had no

We moved back in June to a new apartment and moved our AT&T U-verse and Internet services with us. When we did we had an AT&T agent install our new equipment in the new place and were given a new receiver. He then took the equipment with him and we thought we were done with this. However, to our sur

an at&t rep disconnected my home phone & internet in error now it is a complete hassle trying to get it back on. i keep having to call and explain. it is extremely frustrating to call and get transferred 20 times and all reps are unprofessional,rude,lazy, & dont know a thing. i cannot work due to no

In march this year we changed to AT&T to save money. We talked to a rep and was quoted $40.00 for internet and $19.99 for land line phone plus about $5.00 in taxes/fees. The monthly bills since then have been correct on the internet charges, but the landline phone has been wrong. We have been charge

I am really disappointed in AT&T's customer service nowadays. Have been a longtime customer for a while, but a series of mishaps have me really rethinking my decision to stay... I really miss the old days and the quality of CS we used to get from this company.   I received a text only TODA

Post-paid AccountI have been without proper service as of July 4, 2018 and today is August 29 and May services are still down. I have had 8 techs out to my home( inside/ outside/pile) and they each blame the problem on the other. I would like to continue my service but at this point i’m feed up. I a

I am a Comcast member with 40 Mgps and ATT sales told me they could provide better internet service as a trial for 30 days with no obligation to pay anything unless I wanted to keep the service.  I agreed and their tech came out did the install and guess what, they barely ma