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you're absolutely trash

sends a tech out to fix absolutely nothing...

Questions

1.1K

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Internet ping time jumps make gaming unplayable

I have Internet 50mbps/10mbps the fastest available at my address, it runs over ancient copper wires.  When I try to play games such as pubg mobile, it's unplayable.  I start a relatively ok ~60ms, but it will randomly jump to 200-400+ms, and then often so high it causes a server time out.  When I r

Questions

964

7

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Closed

Customer Service Issues

I am FURIOUS with AT&T's customer service. I lost my phone yesterday and am trying to figure what options I had to replace it. I spoke with online reps and either they don't have any answers (what use is a representative if they don't even know anything???) OR they close the chat before even trying

Questions

1K

10

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Internet Speed Awful

I've had enough of "Gigapower". For two years now it has been nothing but latency problems and horrendous download speeds in the evening. This is a new neighborhood with new Gigapower install as of 2015.   I'm willing to bet every single one of my neighbors has the same problem, but they don't

Questions

625

3

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Terrible and Unethical Practices

I was promised free install (bay area promotion) numerous blunders on at&t side and they created new work orders that I did not authorize and put on a total of $149 in fees. After literally 4 or more hours on the phone (I can prove it) they finally credited my install fee. Then needed another few ho

Questions

465

2

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AT&T has awful customer service for Uverse WiFi.

My family has had the absolute worst experience with AT&T costumer service in regards to my WiFi service. For the past few months, the WiFi a my house has been completely spotty. We’ve been through several technicians and new WiFi routers, but the WiFi continues to randomly turn off for long periods

Questions

206

3

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u100 channel list is unavailable on AT&T's awful website.

I'm considering changing my channel package.  When I look at the channel list comparison it does not show u100, even though it is listed as a choice on purchase site.  it only shows ufamily and then u200.  It does not show it on PDF view or interactive html view.Can you please send me a copy of u100

Questions

2.4K

13

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Fees weren't disclosed

Was lied to by sales rep, they did not tell me anything about a service fee of $35 per line. I asked after the activation fee of $30 per line what will I pay because I wanted to know the bottom line. He lied, I sign and now I am sitting here with a bill for $363.94...................................

Questions

216

2

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Awful Customer Service Experience -- promised something that didn't happen

Since joining with AT&T the formerly excellent customer service of DirecTV has become terrible as there seems to be a lack of interdepartmental communication. I was promised a significantly lower rate on my internet service by a DirecTV account rep upon cancellation of my DirecTV service in what fel

Questions

85

0

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Awful!!!!

I'm not sure where to leave this feedback at. I upgraded my internet back on 6/21/19 and today is 8/9/19 and the wire is still in my front yard. I have been told to contact the buried wire department but sit I sit on hold for over an hour every time before i give up and hang up the phone. I have spe

Questions

258

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