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Can I stop my auto-pay plan if i don't remember my phone number?

Hi,I'm out of the country now and didn't cancel my AT&T auto-pay plan before I left. I know it sounds ridiculous but i really don't remember my AT&T number since i bought the number just for temporary use. Now it gives me trouble that it charges me every month and I don't know how to cancel it. I co

Questions

 • Plans & Features

465

1

0

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GoPhone Auto-Pay

How come I loose service 3 days before my renewal expires? I have Auto-Pay setup.I get emails stating my renewal is coming up soon, and my Auto-Pay phone service plan doesn't auto-renew. I get phone messages saying my plan didn't renew.It is due to auto-renew this month on the 18th. My service is ou

Questions

 • More AT&T PREPAID Discussions

236

2

0

0

Transaction denied AT&T Prepaid

I have been a multi family AT&T account owner for two years now. But in the past two months, my automatic payments keep dropping off. This is the second month in a row that my plan has not renewed on time. I have spent countless hours with Customer Service, as well as Payment Specialists to no avail

Questions

 • Account & Usage

245

1

0

0

PSA: AT&T only deducts $5 for autopay from the $50 prepaid plan

Hi all, I wanted to call attention to something misleading that AT&T is doing, and I want to make sure that others aren't taken advantage of the same way that I was. TLDR: AT&T only deducts $5 from the $50 Prepaid plan for auto-pay, NOT $10. If you are considering switching to their $50 plan, you wi

Questions

 • More AT&T PREPAID Discussions

154

7

0

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Autopay refund

I would like to request for a refund for my pre-paid plan. At the beginning, I had signed for a mobile number and opted to use autopay. Before the end of the month, I joined a multi-line account. At the end of the month, I was charged for my line twice (once through autopay and again through the mul

Questions

 • More AT&T PREPAID Discussions

105

1

0

0

Over Charged

I have a prepaid account with a second phone on my account. Both phones are under the $45/month plan (multi-line discount -$5) and I also have auto-pay (-$5 @ 2 = -$10). My total bill Is $45 × 2 = $90 - $5 - $10 = $75 × $6.19 (0.0825 tax) = $81.19. An $81.19 deduction was attempted from my account -

Questions

 • More AT&T PREPAID Discussions

178

0

0

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data overage charges

I really need help with this. I religiously pay my monthly prepaid bill through auto pay. This month however my account states that my next bill isn't due until next month and the payment was successfully taken out of my bank account. I also received a text saying that my bill was successfully paid.

Questions

 • More AT&T PREPAID Discussions

172

3

0

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AUTO-Pay Verbiage

So when selecting auto pay: “new debit/credit card” the verbiage AT&T uses is confusing. So my bill is due at the end of the month...actually it’s due on the 26th...but when selecting auto pay, the verbiage states “we will bill your credit card 8 days after the 26th of the month.”... so is this afte

Questions

 • Wireless Billing

428

6

0

0

Need to Cancel AT&T Prepaid Auto-Pay Account from Abroad

I used a AT&T Prepaid Auto-Pay Accounts while in the US for two months. I tried unsuccessfully to cancel the program using the AT&T Prepaid number from my mobile phone before leaving the US because there was no cancel option on the menu.  I have tried to cancel the account online without success, be

Questions

 • More AT&T PREPAID Discussions

404

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